Hug Boilers Avaliações 

Just got my Hug (Home Utility Group) new boiler installation order cancelled yesterday after placing the order 2 days ago. But I was told afterwards there will be a charge of £150 for their cost and preparation. This caught us in much surprise as we are cancelling the order well within the cooling off period and there was no mentioning of the charge by the sales person beforehand. Home Utility Group told us there were fine print terms at the back of the one page sheet i received. As an old retiree and English not my mother language, we felt being caught in a trap and helpless!
Beware of these tricky business. Adding to these, I never receive any formal order confirmation through email. No description of work in writings. These added my discomfort leading to my cancelling of the order

Alex (plumber) and Wayne (electrician) came and fitted a new boiler today.
They were courteous, tidy, and completed the work to an impressive standard.
I am very pleased with the way they explained everything and made sure I was completely satisfied before they left.
I would recommend HUG for new boiler installations.

Fantastic service will be using for our annual service, get engineers left no mess and really polite strongly recommend 👍

Excellent service throughout, engineer was quick, efficient and no mess left whatsoever. Hug team were really informative and helped me find the best boiler for my needs, no hard sell to choose the most expensive. Would highly recommend.

quick install, skilled worker, even left everything clean after him.

My mother in law needed a new boiler and she got in touch with Hug and a few other boiler companies.

Hug gave her a quote via Jason who spoke over video call, and then I also spoke to Jason to confirm the details and ensure that all was OK.

Other boiler companies were more difficult to deal with or quoted a higher cost.

All throughout the process Jason was available to discuss concerns and clarify things.

When the job ended up being more complicated than anticipated and it was postponed for a week - he was there to help and re-quote, and was honest and practical.

On the days of fitting the boiler was fitted by Jonny and his apprentice Brad - who both worked very hard during the 2 days they were there.

When issues arose they were transparent and worked late to ensure the conversion from an outdated floor standing boiler to combi boiler went well.

My mother in laws house is now warm and she is very happy with the work done.

We would recommend Hug to anyone considering a new boiler.

Jason was very helpful. The fitter did an excellent job, with very little disturbance, and no mess (as he cleared everthing when he had finished.
Happy with boiler so far,

I had decided on replacing my 21 year trusty boiler and decided on a Viessmann after reading numerous reviews, Viessmann recommended HUG to fit unit, I had a few discussions with Jason regarding the right boiler, I was originally go to go for the larger 111 boiler but Jason recommended against this one as the 100 35kw was more than sufficient and was £600 cheaper with extra 2 year warranty, Great advice, the 100 35 KW is brilliant and massively more efficient than my old boiler, should have replaced it years ago.
Jason's advice was spot on, really nice guy and very professional.
The boiler was fitted by Craig who was great, very neat and tidy, very professional, he explained all the controls.
I would have no hesitation in recommending HUG boilers to anyone.
Thanks again Jason and Craig
Cheers
PS they beat other quotes by £300

Since 13 December 2024 I have been trying to get my boiler serviced.
On the same day I had an afternoon appointment and at 4:50pm I got a call to say the engineer would not be able to attend.
It was rebooked for 17 January 2025
I got a call on the morning informing me no engineers were available to attend.
Rebooked for 17 February 2025.
Again got a call in the morning saying no engineers available and was booked in for Tuesday 18 February 2025 in the morning.
Got another call on 18th February 2025 in the morning saying engineer is not available.
Rebooked in for Friday 28th February 2025 between 8-10am
I rang the company at 11am on that morning to be told there is no booking on that day. The person had booked it in for 28th March 2025.
On all the above occasions I had taken time off work for an engineer to attend.
Absolutely dismayed at the number of attempts it has taken and yet no boiler service.
Based on my experience I am highly doubtful anyone will attend on the 28 March 2025.
This is well beyond belief that a reputable company can inconvenience customers to this extent.
I have had to take annual leave on all the above occasions and wasted my precious leave.

From my initial contact with Jason to the boiler installation by Greg everything went perfectly smoothly & problem free.
Great job done by Jason, Greg & Hug Boilers.
Cheers from a now very warm Geoff Evans.

Right from the get go Jason gave great advice making picking the right boiler for me so much easier, Logic+combi2 c30. And at a reasonable price.
The engineer Jack turned up nice and early on the day set to work straight away, he was very polite & respectful.
The job was completed and Jack went through everything he'd done and the functions, Inc how to use the EPH control. Jack took all debris and rubbish away leaving me back in the 21st century with heating and hot water. Definitely recommend HUG BOILERS.

Jack who put boiler in was good he exclaimed everything as he went along cleaned up after himself .made good job in cupboard he took old tank out of everything was took away .he was nice to talk to .next day Wayne came electrician very nice man you could tell he loved is job .he explained everything as well .both of them went above and beyond so thank you .you have two very good men .I have spread the word about them.they are the best workers we have .ever had .Joyce Spence from selby Yorkshire

From start to finish first class service. Chris and Tom were both on the ball and really on top of their different roles as surveyor and engineer. Faultless

Great service!

From start Jason gave great advice,boiler was installed when we needed it within a week, lads johhny and his mate(sorry forgot his name)were great ,arrived early after a 1half hour journey, straight into the job ,polite respected our home( I'm a fussy person 😀 ) great job would recommend hug boilers, competative quote ,I went with worcester bosch 4000 30kw, so quiet I had to check it was working OK!! Great 👍

Recently had a new boiler fitted by Hug
From start to finish with firstly Jason who went through all the details so thoroughly with me and was such a nice person .
Adrian the engineer was again very thorough and extremely polite then the electrician Wayne who again was a pleasure to having working at my house .
From start to finish it was a pleasure to have all the work done by this company and I will have no hesitation in recommending them to other people

Exceptional.
Excellent initial communication from Jason Brownrigg The Heating Surveyor who set the job up and a excellent Installation from Craig Coleman the Installer.
Craig was bang on time this morning and the Installation was completed in no time at all.
He used covers and I have to say was one of the cleanest and tidiest people I have come across.
Thank you very much to HUG......Great price......Great job.

Prompt installation after we agreed on quotation. Good pricing and good standard of installation.Chris the surveyor was very efficient and Darren the fitter was very competent
I am well pleased with my new Viessmann boiler .

A service engineer visit is booked for the morning or afternoon. Also, the engineer should ring on completion of the job prior to yours! So, the engineer arrives at a totally different time without an update phone call. Nobody in, no surprise!