Great experience, bought two Jelly cats as gifts to bring overseas. Delivery Was made within a week from over east to W.A. Had someone call from Hugglemoo to confirm some details regarding my or... Ver mais
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Veja o que dizem as avaliações
Love the Jellycat soft toys and the discounted option for an embroidered jumper or scarf. Very quick turnaround and able to pick up from my local newsagent/huglemoo supplier same day or next day at t... Ver mais
A empresa respondeu
I have bought from Hugglemoo previously and never been disappointed with their excellent service. Delivered on time with continual tracking updates and my Granddaughter loved the gift
Next day delivery on my JellyCat! Very impressed, wrapped nicely in tissue paper
Detalhes da empresa
Escrito pela empresa
Jellycats, Pusheen, Hello Kitty and more...
Informações de contato
4,7
Excelente
64 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service was fantastic
Customer service was fantastic, and how fast my order came was amazing!!
8 de julho de 2026
Resposta da Hugglemoo
Great to hear. Thanks Tayah!
A company that cares about customer
Easy to order online, with no issues. Good communication by company and am happy with the quality product I received. I was impressed by the care taken with presentation.
18 de junho de 2026
Resposta da Hugglemoo
So glad you were happy Gintra and thanks for your review!
Absolutely incredible company
Absolutely incredible company! I ordered three jelly cats personalised. For some reason shopify added a random address for shipping which was completely wrong. I called the company the next day and received incredible service they sorted everything out for me and the order was shipped that day. We received the order the next day and it was all perfect. I could not recommend more!!
23 de junho de 2026
Resposta da Hugglemoo
Thanks a million, Matt! Turns out it was an Australia Post error, not a Shopify error.
Easy to deal with
Easy to deal with, fast delivery. Jellycat was perfect, have purchased here before and never had a problem. Definitely recommend 😃
7 de junho de 2026
Resposta da Hugglemoo
Thanks so much Judith!
Couldn't be happier with my order!
I had a great experience ordering from Hugglemoo. The delivery was really quick and my order arrived safely and in perfect condition. Everything was packaged well and exactly as described on the website. The ordering process was easy, and I was kept updated throughout shipping. Overall, I'm very happy with my purchase and would definitely order from Hugglemoo again.
23 de maio de 2026
Resposta da Hugglemoo
Great to hear. Thanks so much for your review, Charlie!
Rude Staff at Westfield Mt Gravatt
I went to the pick up point for pick up but the girl at the counter was so rude. First thing she told me was they will post the goods to me and they don't have pickup in the store. Eventually I helped her to locate the jellycat in the shop for her !!She was so rude and arrogant , she is not fit to work at the counter and someone needs to train her manners when dealing with customers.
16 de maio de 2026
Resposta da Hugglemoo
Sorry to hear that. We will investigate Yvonne.
Great Customer Service
I accidentally selected pickup instead of delivery when placing my order. Because my previous orders had always been for delivery, the team contacted me several times to check whether I really meant pickup this time. I was actually in another state, so their attention and care made a huge difference.
I truly appreciated that they took the time to confirm rather than just assuming. It shows they genuinely care about their customers and pay attention to details. Great customer service and a very thoughtful experience. Highly recommended!
7 de maio de 2026
Resposta da Hugglemoo
I'm glad everything worked out Laya. Thanks!
The malachy dragons wing is lopsided
9 de maio de 2026
Resposta da Hugglemoo
If you're not completely happy you can return it (if its in new condition) and we can send you another one after showing you a photo. Pls email help@hugglemoo.com.au if you'd like to start that process.
Softer than a cloud!
First class customer service with prompt response to my silly online issue. Quick delivery and OH MY and isn’t our Malachy dragon just gorgeous!!
3 de maio de 2026
Resposta da Hugglemoo
We love Malachy dragon too, Claire! Thanks for your review.
Resposta da Hugglemoo
Great to hear that, JG, and thanks for your review.
Fantastic company to deal with!
I needed this present delivered asap.Hugglemoo had parcel delivered within 24hours. The quality of my birthday bunny is wonderful, soft and as described.Highly recommend this business.
24 de abril de 2026
Resposta da Hugglemoo
Great to hear it arrived in time, Lou!
My favourite jellycat shop
This my favourite jellycat shop in Queensland, this time I ordered online as they had what I was after, and sometimes things sell out fast, plus delivery was super fast as well, we will be coming back here to get more jellycats
14 de abril de 2026
Resposta da Hugglemoo
Thank you Chantal! This made our day!
Amazing service
Amazing service. I ordered my bear and it was posted within 10 minutes of ordering. I received it in Adelaide the next afternoon. The item was exactly as described, high quality and well packaged in tissue paper and a box. I will definitely order jellycats again
6 de abril de 2026
Resposta da Hugglemoo
Thanks Lara! Your bear was clearly keen to get to Adelaide!
Easy to use website quick service
Easy to use website quick service. Delivered on time. Will definitely use again
12 de abril de 2026
Resposta da Hugglemoo
That's great to hear Patricia. Thank you for your review!
Resposta da Hugglemoo
Thanks a million Lisa! Really appreciate your review.
I just love every single item I have…
I just love every single item I have purchased from you. The quality is excellent and I definitely recommend them. My Granddaughter loves jellycats and so do I!
20 de fevereiro de 2026
Resposta da Hugglemoo
So glad to hear that, Amanda!
Quick delivery
Quick delivery, beautiful unicorn and my granddaughter of 3 months loves it !!
13 de março de 2026
Resposta da Hugglemoo
Thank you Rich!
Resposta da Hugglemoo
So glad you're happy, Ella!
The website was so easy to use
The website was so easy to use. Very happy with the accurate delivery time.
26 de fevereiro de 2026
Resposta da Hugglemoo
Thanks for your review Rosalind!
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