HungerStation Avaliações 162

I order from hungerstation but order got delayed. I received text that I’ll get 15 SAR back as of policy. It’s been a week I didn’t. I tried 3,4 times with their customer service and they keep lying that 15 SAR has been now added to my wallet. Such a pathetic company.

Drivers give false information,my Order was canceled because he said he waited 30minutes
He said I was not accessible on my mobile despite my efforts of texting and calling to redirect him because he decided to take the wrong entrance
Call center agent are not empathetic and they don’t put customers first and care to listen to concerns
I would not recommend this app to anyone

I ordered for pick up - my location was selected and I was literally a few feet away from a branch of ennabi grill. However, the order went to a dharat laban branch and when I contacted customer services to resolve this, this was not dealt with effectively. It was very easy to get the pick up location changed or change this for a delivery - neither were offered or done.
It is simply a scam site with no customer service! I will NEVER order from this site again. I usually order from Keeta and regret the decision I made today! Thankfully it wasn't such a big order - however, the response has left me with one of the worst experiences. Be warned...

They try to merge orders which delays your delivery. When you want to reach their customer service, they would let you chat with a bot.

Ordered food delivery from HungerStation and couldn’t take the call from the driver. Tried to call back both the driver and the restaurant, but no answer. Contacted the customer support on their app who said I didn’t answer a call from the driver so he couldn’t deliver the food and the order was cancelled at my expense. I live in a compound with a manned reception, where every other delivery driver leaves orders. The customer service support told me I was wasting his time and to go away when I tried to resolve it. Avoid using this app, as I’m still waiting on a refund.

Worst company ever and worst customer service. They are so bad not even they didnot solve the problem and the my steal your company. They are rude
طلبت طلب وما وصلني واتواصلت معاهم مرات كثيرة وكل مرة احنا عندنا في التطبيق انو وصل وانا العميل اقول ما وصل
وبالتالي الأكل ما وصل والمبلغ ما رجع وخدمتهم جدا سيئة واكيد ما انصح انه احد يتعامل معاهم

The worst service ever. They take your money and don't deliver. Please be careful with these guys.

THIEVES, THIEVES, ALI BABA
Order number 623807804
I placed the order and paid by ONLINE(Biggest Mistake)
Delivery guy arrived and tried calling, but i did not get any call, neither any message on my APP.

Now, HUNGER STATION will not give me REFUND nor my ORDER and I loose 311 SAR

❌ Never Ever Oder From This App

I honestly had the worst experience with this app . There was an issue with my order so I raised a complaint and got a refund of 54 in my wallet. But I haven’t been able to use it since then. Every time I talk to an agent, I get a different story , one says wait 24 hours, another says reinstall the app, and someone else says my account is suspended with no reason given.
It’s been almost a week now and nothing has been fixed. I have travelled to many places and used different apps, but this is honestly the worst customer service I have ever come across.

Had to send this to the customer support, yet no response and no actions…:
Hello HungerStation Support,
I would like to report a very serious incident involving a driver who, I believe, delivered one of my previous orders (order number provided below). I’m around 90% certain it was the same person who attempted to enter my hotel room around 2:30 a.m.
That night, I was awakened by someone trying to open my door. When they couldn’t, they began banging aggressively and repeatedly shouting, “Open the door!” The person did not identify themselves and continued turning the doorknob. I told them I would not open the door and called the hotel reception/security. When the receptionist arrived, the individual lied, claiming to be my friend.
He had no food, no delivery bag, and no uniform, and I had not placed any order at that time. The situation was extremely frightening and unacceptable. I had to change rooms afterward and couldn’t sleep for the rest of the night.
I have attached a screenshot of the driver’s profile from my previous orders — the same person appears to match the description seen at the hotel. To verify this completely, it would be best to check the hotel’s CCTV footage from that night.
Please investigate this matter urgently for the safety of other customers and take appropriate action against the driver.

This website is a scam. I used it in madina and got scammed when I ordered and received a very bad food quality that worth shit. I contacted customer service several times with no positive feedback except “ we hope that next time you will have a better experience “. I looked into deleting my account but unfortunately I have already paid for a one year membership in advance as a subscription for a whole year.

Very Disappointed — No Refund Received
I had a very bad experience with HungerStation. I placed an order, and due to an issue on their side, it was canceled — but I never received my refund. I’ve been waiting for several days, and there’s been no proper response from customer service. It’s really disappointing that a trusted app can handle customers like this. I hope they fix their system and improve their support, but for now, I’m very unhappy with the service.

IF I COULD I WOULD GIVE YOU A 0 BUT THATS NOT POSSIBLE SO I GIVE YOU A 1. I PAYED OVER 100 EURO FOR A ORDER AND THEY WONT DELIVIR NOW AND IT SAID IT WAS IN MY CITY, I CALLED BUT THEY SAID THAT THEY WASNT GONNA GIVE MY MONEY BACK. NOW I AM VERT HANGRY.

Terrible service, terrible delivery times, ridiculous delivery charges, operator can deny or keep your order pending until they decide to process it, which could be hrs, depend8ng on how busy they are, no direct contact with live chat to solve your problems in the contact us, so your order cant he cancelled, stuck in limbo of when they decide to accept it or not, so you go hungry, but in the meantime it could go through, if you've taken another option so your footing the bill for double the food, atrocious sense of urgency for busy families or parents!

Horrible service as usual and no accountability….

They cancel my order and didn't return money back as well as no grocery

I’ve Ordered something from Aster pharmacy using Hungerstation. It was advertised as 30bots.but in reality it is only 15bots. Then pharmacist called me & told me that it was wrong so I said it was deception so cancel it pls.NO, they’d still go ahead and delivered them so I was annoyed base on our conversation it was deceiving ads. Nobody told me that if I cancel them no refund available they said,not even Dareen from Hungerstation mentioned on the day almost at the same time the Ryder was still outside with the goods.The scamming system they have was appalling. They didn’t refund that amount 471SAR! We lost our custom to this app delivery we now using toyou and Jahez. You have now loss my husband who is your longterm customer.DISGUSTING & BULLIES customer service behaviour.Note: transcript of my conversation with them was deleted on my app but I have screenshot in all of them.RYDER’s number still with me but he took the goods back with him and at same time we got charged on above amount.

This company has went into account and took money from account that I didn't owe them. I don't even live here I'm in pa. I wouldn't recommend nobody using card or even dealing with these ppl. They try to go into my account daily. Scammers. B careful ppl.

Don’t ever use their services and subscriptions. It is a scam

اسوء تعامل على الإطلاق
تم الغاء الاوردر من طرفهم ولم يقبلوا استرداد اموالي واسوء خدمة عملاء
لا انصح اي شخص التعامل معهم لانهم سوف يسرقون اموالكم