HungerStation Avaliações 162

One of the worst customer experiences I’ve ever had. I placed a large order and specifically selected the option to cancel the delivery if items are out of stock. Of course, several items were out of stock — yet they still went ahead and sent me only a few random things from my basket, completely ignoring my clear preference. I paid premium prices for delivery and service … with a half-empty order that I didn’t want.

To make matters worse, their customer service “Yazeed M 45211 (EX_CS)” specifically — was rude, dismissive, and utterly useless. They essentially told me there’s nothing they can do. So they take my money, ignore my instructions, and then wash their hands of all responsibility? That’s theft, plain and simple. No accountability. No refund. No care for the customer. Absolute joke of a company — I’ll never order again. Use NOON instead — far more reliable, transparent, and professional. I’ve never had a single issue with them. Avoid this company at all costs.

Used to love it, but now the app freezes during checkout and sometimes drivers cancel without reason. Support didn’t help much. Disappointed lately.

They cancelled my order claiming that I was unreachable, I didn't get any messages or calls from the driver . And they refused to give me refund.

So high prices, bad services lately, not worth it anymore to order through hunger

Sometimes the app doesn’t show nearby restaurants or crashes during checkout. I used to love it but lately it's frustrating. Needs serious update.

In addition to the high delivery fees they take big margins on top of restaurants menu

Never trust them, they lies all the time

Unprofessional and delay for the orders. They want to give me a compensation for the delay as per the policy. After that they lie about it i don’t recommend anyone to use this useless platform !

Scam. Dont use. Just ordered my food. Driver couldn't find it. Didn't call me, nor sens me any messages. Then they cancelled the order and still charged me. I reclaimed, but they just refuse to correct. Worst customer service ever. Deleted the app and will never use again.

I ordered food with hunger station and pay up front. Next thing I know is they cancel the order claiming I wasn’t reachable. There were no calls and no doorbell attempts. So I conclude it’s some error and re-order because I was hungry. I paid again and figure I’ll arrange the reimbursement later - after all it’s obviously their fault.

Next, I reach out to customer support. Long story short, they point blank refuse to reimburse me. Despite speaking with 2 separate agents, they keep apologizing but don’t care enough to do anything about it. So I ended up paying twice for my food.

Never order from this app. They are just scammers. They steal your money. They pretend to arrive at a different location and then charge you. I specifically want to point out the customer service agent — her name is shatha maj. She lied to my face, claiming I didn’t answer the phone, even though I sent the conversation as proof. Never use this app

Terrible service — complete scam.
I paid online (31 SAR for food + 19 SAR for delivery) for an order from a restaurant just 2.4 km away. The driver claimed he delivered it to my hotel reception — but nothing ever arrived.
No customer support, no response from phone or live chat.
They took my money and disappeared.
Absolutely unacceptable. I will never use this service again and strongly advise everyone to stay away. They don’t care, they just steal your money.

Bad and rude customer service

horrible and inappropriate handling of situation from the agent, i wish i can attach screenshots of conversation

After i explained the issue and sent the screenshot about damaged items, agent told me that it is customer responsibility (pick up service), 2 soups were inproperly closed and caused damage of the car seat, clothes, company car parking uncomfortable situation and skipped lunch in the end.

So i asked agent if it is customer situation to unzip bags and check proper sealing of the dishes where i received an answer "sorry my dear we can not refund the aount" = these are the words as is and she/he immediately ended the chat!

From today and because of this agent i stop using this application and make sure my friends do so.

I wish HS train its customer service agents properly as they are the one who ruin your reputation.

PS when contacted restaurant - they apologized and offered to prepare fully new order, however since the issue was only with soups i insisted to only help me with it.
so no complain further to the restaurant, however HG - lost me as a customer.

I bought fresh sweet corn x 3 but only 1 can eat .2 more cannot eat at all

Shameful and disgusting service… the riders desperate to cancel the order and pathetic refund policy.. I paid 65 riyal for 49 sar pizza .. the rider even after contacting me canceled the order… and no refund too… loss of time and money.. deleted the app and never gonna waste my efforts again….

0 star...
I placed an order on HungerStation at 3:10 PM with an estimated delivery time of 3:47 PM. At 4:10 PM, the driver called me, asking me to walk nearly 800 meters to meet him, claiming that the roads were closed and he couldn't access the area. When I refused, he never showed up. Then, at 5:30 PM, he falsely marked the order as delivered.

This behavior was only possible because the order was prepaid by card. To make matters worse, customer service was completely uncooperative and did nothing to resolve the issue. They even closed the chat window while I was talking to them.
Unacceptable service and a total lack of professionalism.

Spoke with agent Imran 78553 while I made one order, I was charged twice and two same orders arrived at home. One was given in my hand and one was left in front door. I didn’t even ask for this one, their system had an error and they sent me two plus two charges. So I contacted customer care asking for refund and for them to take back the second one. Didn’t approve what a scam

I ordered food from 2 restaurants and after they deducted the money the order was canceled by hunger station other app they don’t do this they deduct the money after the restaurant approved the order but hunger station aren’t and the customer service is extremely bad and not helpful.

0 stars. I ordered from a restaurant today. I got a message that 'order delivered'. Even though it was not delivered. I contacted Hungerstation help who was very unhelpful. Said now order is cancelled if I can help you with something else? He just copied and pasted same message over and over again. Issues are: 1) Initially no refund was made until I pointed this out. 2) no food was delivered 3) no action visibly taken against a lie from rider 4) guarantee of on time delivery was not met 5) no apology for my wasted time 6) no compensation offered! 7) I asked to speak to supervisor but he ignored completely and just messaged copy & paste.

The rider was wrong. But hungerstation Help was much worse!