Huws Gray Harlow. We cannot praise this branch highly enough. Every member of staff we have had contact with has been extremely friendly, polite and helpful. Just spoken to a neighbour who said exactl... Ver mais
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Veja o que dizem as avaliações
Dealing with this company was a positive stress free experience. Easy on line ordering, delivery as promised and follow up call. Will use again for sure. Retail customer ordering garden gravel and top... Ver mais
A empresa respondeu
The staff are fantastic. Especially at the Dover branch who answer all queries to the fullest and no matter how small or large the issue they are all way courteous & polite and go above & beyond to en... Ver mais
A empresa respondeu
You acknowledged receipt of the order slowly and then didn’t get in touch to agree a delivery date; not just within your published committment to do , but at all! Consequently I emailed you pointing o... Ver mais
Detalhes da empresa
- Fornecedor de Materiais de Construção
- também em
- Distribuidora de ferramentas
- Loja de artigos para paisagismo
- Loja de madeira
- Loja de suprimentos para encanamento
- Serviço de Locação de Equipamentos para Construção Civil
Sobre Huws Gray
Escrito pela empresa
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Informações de contato
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Reino Unido
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excelente
2 mil avaliações
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Resposta da Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Driver delivered to door as I could not…
Driver delivered to door as I could not help
25 de agosto de 2026
Resposta da Huws Gray
We are glad our driver was able to assist you with your delivery.
We always aim to provide helpful service.
Ordering was simple and delivery was…
Ordering was simple and delivery was next dsy. The driver put rubber mats on the pavement to avoid damaging the flag whilst hoisting 800kg of stones. He avoided my tree and placed the bag exactly where I needed it. Excellant service, thank you
24 de agosto de 2026
Resposta da Huws Gray
We're so happy to hear that your ordering experience was simple and that our delivery team provided such excellent service, carefully placing your stones exactly where you needed them.
Thank you for your wonderful feedback!
I received no call to arrange delivery…
I received no call to arrange delivery as promised. Instead, I found 1 tonne of slate dumped in full view of the road, blocking my house & business sign and practically on the pavement.
I contacted the local branch - they were oblivious to head office sending emails that say you’ll be contacted to arrange delivery. They said they’d try to get someone out last week to move the bag to where I actually wanted it
Didn’t happen.
Item has been delivered to an inconvenient place which is also a theft risk.
Do Huws Gray care? NO!
Could have been avoided if they’d actually done what their email promises and CONTACTED ME to arrange delivery.
25 de agosto de 2026
Resposta da Huws Gray
We appreciate you taking the time to share your experience with us.
We are concerned to learn that your delivery did not go as planned and caused such inconvenience, especially with the material being left in an unsuitable and potentially unsafe location.
We understand your frustration regarding the lack of communication and the unfulfilled promise to relocate the delivery.
We are taking your feedback seriously and are reviewing our delivery and communication procedures to prevent similar situations in the future.
Very good all round service
Found whay i needed, easy process and excellent personal communication and prompt delivery.
25 de agosto de 2026
Resposta da Huws Gray
We're so happy to hear you found what you needed and that the process was easy for you.
It's wonderful to know our communication and prompt delivery met your expectations!
Good service slight hiccup with order…
Good service slight hiccup with order as stock incorrect to website but resolved very quickly good communication
20 de agosto de 2026
Resposta da Huws Gray
We're so glad to hear we could quickly resolve the stock discrepancy and that our communication met your expectations.
Thank you for your kind words!
Excellent service
The wood was very easy to order and the staff were very helpful
24 de agosto de 2026
Resposta da Huws Gray
We're so pleased to hear that your ordering experience was easy and that our staff was helpful.
We truly appreciate your positive feedback!
The staff are always polite
The staff are always polite, knowledgeable and helpful. We are only doing some small DIY projects at home, so not the biggest orders, but get good service each time.
19 de agosto de 2026
Resposta da Huws Gray
We're so glad to hear our team consistently provides excellent service, no matter the size of your projects.
Thank you for your kind words!
Top class service all round.
Fast, reliable and efficient service all round. I ordered one day, and delivered the next at a convenient time to myself. The delivery driver asked exactly where I would like the product placing in my garden. All round A+++ service.
24 de agosto de 2026
Resposta da Huws Gray
We are so happy to hear that our service was fast, reliable, and efficient for you.
We are also glad that our delivery driver was able to place your product exactly where you wanted it.
Thank you for your wonderful feedback!
Delivery of topsoil poor in quality (eg…
Delivery of topsoil poor in quality (eg contained piece of metal pipe). Whilst the delivery driver was pleasant he arrived without warning and no contact from branch to arrange delivery.
24 de agosto de 2026
Resposta da Huws Gray
We appreciate you sharing your concerns regarding the topsoil quality and delivery process.
We are actively reviewing our procedures to prevent similar issues with unexpected deliveries and ensure our materials meet expectations.
The delivery staff were excellent
The delivery staff were excellent. We were not in but they carefully placed the bags of soil exactly where we had indicated. They even folded up and put safe the cardboard I had used to indicate the place.
19 de agosto de 2026
Resposta da Huws Gray
We are so pleased to hear about your positive delivery experience! Our team takes great pride in ensuring careful and thoughtful service, even when you're not home.
We truly appreciate your kind words.
Easy to order online and quick delivery!
24 de agosto de 2026
Resposta da Huws Gray
We're so pleased to hear that you had an easy experience ordering online and that your delivery was quick.
Thank you for sharing your positive feedback!
Resposta da Huws Gray
We're so pleased to hear that your delivery was on time and that you found our service to be considerate and well-organized!
Thank you for sharing your positive experience with us.
Always extremely helpful great on…
Always extremely helpful great on deliveries great prices
23 de agosto de 2026
Resposta da Huws Gray
We are so happy to hear that you find our service helpful and our prices great!
We truly appreciate your positive feedback.
Excellent price and service
Excellent price and service, highly recommended will be using again in the future
18 de agosto de 2026
Resposta da Huws Gray
We're thrilled to hear that you found our pricing and service to be excellent!
We truly appreciate your high recommendation and look forward to serving you again in the future.
Resposta da Huws Gray
We are so happy to hear that our team provided you with such a professional, helpful, and friendly experience.
Thank you for your wonderful feedback!
Garden project
I had an excellent experience with this store I placed an order online whitch I thought was for delivery but turned out I was for collection. I emailed the manager to say there was a mistake and I was unable to collect and would it be possible for it to be delivered. The manager emailed me back very quickly to say yes that wouldn't be a problem and it was delivered a few days later thank you so much excellent customer service. 😀
23 de agosto de 2026
Resposta da Huws Gray
We are so pleased to hear about your positive experience with us! We are glad we could resolve the delivery issue quickly and efficiently for you.
Your kind words about our customer service mean a lot to us.
Excellent service all round
Excellent service all round. Driver was spot on and called me on the way. Then dropped rebar on my drive whilst I was at work.
17 de agosto de 2026
Resposta da Huws Gray
We're so glad to hear our service was excellent and the driver communicated well.
We appreciate your positive feedback!
The fence panel was delivered by a very…
The fence panel was delivered by a very helpful man.
17 de agosto de 2026
Resposta da Huws Gray
We are so pleased to hear about your positive delivery experience.
We truly appreciate you sharing your kind words about our helpful delivery team.
Online order/collection system not joined up.
Received email saying my online order was picked and ready....but it wasn't. Arrived and spoke to a very pleasant lady; she had to search for my order then printed a sheet off to take to the yard. Chap in the yard looked at it and said something on the lines of 'what's this and where did you get it?' I explained and he went back into the shop to speak to the pleasant lady. When he came out he then picked my order. Not a very joined up system!
21 de agosto de 2026
Resposta da Huws Gray
We appreciate you bringing this to our attention. We are genuinely concerned to hear about the difficulties you encountered with your online order pickup.
We understand how frustrating it must have been to receive a notification that your order was ready, only to find a discrepancy upon arrival and experience a lack of coordination between our team members. We are actively reviewing our internal processes to ensure a more seamless and efficient experience for all our customers.
Your feedback is invaluable as we work to improve our service.
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