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Our company is based in Slovakia and specializes in the manufacture of premium quality screen and back protectors for smart devices. We produce our protectors using advanced hydrogel technology, which offers superior protection and flexibility compared to traditional materials. Our commitment to quality ensures that each device is equipped with the best possible protection. We take great pride in providing reliable and durable products, designed to cater to the needs of our diverse customer base across Europe. Our team of experts is dedicated to innovation and precision, guaranteeing that our products meet the highest industry standards. Using state-of-the-art technology and high-quality hydrogel materials, our screen and back protectors are not only functional but also aesthetically pleasing. Our protectors are easy to apply, ensuring a perfect fit without compromising the device's functionality or design. Customer satisfaction is at the heart of everything we do. We continually strive to improve our products and services, taking into account the latest trends and customer feedback. To ensure complete customer satisfaction, we offer a 14-day refund policy. If for any reason you are not satisfied with our product, you can return it within 14 days for a full refund. We also provide fast and reliable shipping across Europe, ensuring that our customers receive their products in a timely manner. In addition to our commitment to quality, we focus on sustainability. Our manufacturing processes are environmentally friendly, and we use recyclable materials whenever possible. By choosing our hydrogel protectors, customers are not only safeguarding their devices but also contributing to a greener future. Our company in Slovakia is proud to be a leader in the screen and back protector industry, providing top-notch protection solutions that combine quality, innovation, and sustainability. We look forward to continuing to serve our customers with the best possible products and services, ensuring their devices are well-protected and their satisfaction guaranteed.
Tichá 2054/119, 93201, Velky Meder, Eslováquia
2,9
3 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a UE looking company which bring to the UE market dropped shipped materials coming straight away from China, for double the price. I tried to applied my film. The QR code bring indications which dont apply to the product I received. My film is indicated for a 12.9 inch Ipad and I bought a film for a Xiaomi pad 8 pro. Avoid at all cost.
I ordered a protective hydrogel film for my Motorola Edge 70 Pro.
After paying with my credit card, I did not get any confirmation via mail.
I mailed them directly, no response. I filled in the contact form on their website, no response.
After 8 days I suddenly received the ordered protection film. It turned out to be a protection cover produced by Mietubl. This was nowhere mentioned on the site of Hydrogelfilm. I was in the assumption I was dealing with a genuine EU company, not with a drop shipper.
I did get what I ordered, but that was about it. I guess I would have payed half for the same at Amazon...
Resposta da Hydrogelfilm.eu
Hi Joost,
We are sorry to see this review, but we would like to clarify an important detail.
If a valid and functioning email address had been provided when placing the order, you would have received all of our automated order confirmations, shipping notifications, and our attempts to contact you on time.
We tried to contact you several times using the email address provided with the order, but our messages could not be successfully delivered. We also indicated this issue during our attempts to reach you.
Your order was nevertheless processed and delivered successfully.
For future orders, we strongly recommend using an active email address that is able to receive incoming messages so that order confirmations, shipping updates, and customer service communication can reach you without any issues.
At first I was skeptical of buying protective film from this company. They had no reviews on Trustpilot, and his Instagram profile didn't have many interactions. Eventually I decided to buy it, and I must say it was the best choice of my life. This company sells excellent screen protectors in hydrogel, exactly as the site description and all the experience is very user friendly. They even offer the installation kit and tutorials! I even bought 2 because I broke the first one by mistake, and I still spent less than I would have spent on going to a local shop that applies them by hand. 5/5, perfect and fast customer experience. THANKS !!!
Resposta da Hydrogelfilm.eu
Dear Customer,
Thank you so much for your positive feedback and recommendations! We are thrilled to hear that you are satisfied with your purchase and found our screen protectors to meet your expectations. As a token of our appreciation, we would like to offer you a small gift. Could you please provide us with your order number so we can ensure your gift is delivered accurately and promptly?
Best regards,
Hydrogelfilm.eu
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