LOVE the Hypersoft sneakers! They are everything that is advertised. Finally a good supportive shoe that does not hurt my toes or slip in the heels, and no annoying laces. Perfect! Now l do not want... Ver mais
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Veja o que dizem as avaliações
Great customer service. Ordered a pair of sneakers online, received with 2 weeks, unfortunately they were a bit tight. I contacted the company to ask how ai can return these in exchange for a larger s... Ver mais
A empresa respondeu
I ordered hypersoft sneakers specifically for planter fasciitis. I got them within 2 weeks as expected. They look nice and are made of nice fabric, however, they are very harsh for my sick heels, even... Ver mais
A empresa respondeu
Excellent shoes and service normal shoe size 5and half ordered size 5 a little to small toes right at end of shoe. Resent me size 6 replacement no charge love them never of my feet like walking on ai... Ver mais
Detalhes da empresa
Escrito pela empresa
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Informações de contato
Áustria
- hypersoftsneakers.com
4,0
Muito Bom
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Above and beyond 💝💝💝
I have ordered size 6 as my actual size but as promised they send me bigger size because 6 size was small. I am really pleased with there customer service they are really truly above and beyond.
Shoes are completely comfortable.
Thanks a lot.
24 de agosto de 2022
Avaliação não solicitada
Less than one star
Less than one star. ordered:Hypersoft Sneakers(MemoryFoam-Black-5andahalf) × 1 × 69.95 USD. Will not respond. Shoes never arrived, will not refund. Ordered July 15. #1873379
Aug.5 "We are pleased to inform you that your № 1873379 order of Hypersoft Sneakers will arrive at your home today!" LIE
Aug.15 "We are pleased to inform you that your № 1873379 order of Hypersoft Sneakers will arrive at your home today!" NOPE
Any advice? They are simply STEALING my $69.95
WHOIS is not free anymore so I can't find WHO THEY ARE! Anyone know who they are? I'm a disabled senior and that's a lot of money for me. HELP!
21 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Deborah,
Thank you for taking the time to share your experience with us!
We understand that as of writing your review, you still haven't received your Hypersoft Sneakers, and you have been having a hard time reaching out to us for an update. We are very sorry to hear that your experience with our company left so much to be desired!
We are simplifying our Customer Support procedures and adding more agents to our department so our customers' concerns can be accommodated more promptly.
As for your order, kindly send me an email at lara@hypersoftsneakers.com so I can look into this and assist you directly.
I look forward to hearing from you!
Best,
Lara
At last a shoe I can walk in without painful feet.
These are amazing and the only shoe which is comfortable for my arthritic feet. I can now walk
without constant pain. Buy a size larger than you need or maybe 1.5 bigger if you like a thicker sock.
Will buy more in different colours.
20 de agosto de 2022
Avaliação não solicitada
Customer service. Bad!
I am giving two stars for the customer service. I emailed as required to return an unworn pair. (I bought three different pairs)
But I had a reply saying the sneakers are in the post. Excuse me?? Did you even read my email?
19 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Habiba,
Thank you for taking the time to leave your feedback here!
We are very sorry to hear that you have had a less than satisfactory experience with our Customer Service! We understand that you tried contacting us to return your products for a refund, but your concern was not handled correctly.
We are currently simplifying our Customer Support procedures and hiring more agents so we can accommodate our customers concerns more promptly and provide better service.
As for your order, please reach out to me at lara@hypersoftsneakers.com so I can assist you directly and help resolve your issue.
I look forward to hearing back from you!
Best,
Lara
I ordered sneakers and sandals
I ordered sneakers and sandals. They both arrived a bit late but at least i got them. Unfortunately the sneakers were too large and I had to arrange to return them. Their return policy is not at all clear and is extremely complicated with form filling and the return address they gave me was in Slovakia. Apparently this was the nearest return address for UK! I posted the sneakers back on 2 August 2022 and am still waiting for refund. This is now over 2 weeks. There is no response to my email either. It would be very helpful if they clearly stated what their return policy was when you order. If you click on the link for returns it goes no where. I hope I get my refund soon. It was already cost me postage to send the goods to Slovakia!! I am very wary about ordering anything else from Hypersoft.
19 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Leena,
Thank you for taking a few minutes to write us a feedback!
We understand that the products you order took a long time to arrive only to find out that they were too large for you, and that you have already returned them for a refund, but you still haven't been reimbursed until now. That must have been really frustrating, and we sincerely apologize for the inconvenience.
Customer satisfaction is important to us, which is why we offer three location options where our customers could send their items back to. They can then determine which option will be the best for them when it comes to shipping cost. However, should the customer not want to go through the hassle of returning their product, we also offer partial refunds.
As for our return policy, we have made sure to indicate it on our website so our customers can easily access it should they need the information. The link for returns would lead to an email form, as we have also indicated in that page that our customers have to contact our team first before shipping anything in order to ensure that they get the complete information and requirements.
Regarding your refund, kindly send me an email at lara@hypersoftsneakers.com so I can look into this and assist you further.
Again, we apologize for the trouble we have caused you!
Best,
Lara
I ordered two pairs on the same day
I ordered two pairs on the same day. I've only received one. I love the pair that I have gotten.
16 de agosto de 2022
Avaliação não solicitada
I ordered an 8.5 got an 8 wrote 3…
I ordered an 8.5 got an 8 wrote 3 emails and nothing shocking service
15 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Rosa,
Thank you for bringing this issue to our attention!
I'm really sorry to hear that your shoes were not the right size for you and that our Customer Support Department failed to assist you.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And you wouldn't have to send back the shoes you have already received.
However, if you prefer to send the items back and get a full refund, you should always be able to do that.
Please contact me directly at lara@hypersoftsneakers.com. I will help you myself and ensure that you get your money back.
I am looking forward to hearing from you!
Best,
Lara
Very comfortable--especially when…
Very comfortable--especially when standing for long period of time--
14 de agosto de 2022
Avaliação não solicitada
The shoes are stylish and super comfy
The shoes are stylish and super comfy. I love them and bought another pair. I love that I don't have to tie them up - I can run out to pick up kids really quickly now.
12 de agosto de 2022
Avaliação não solicitada
I have not received any sneakers
I have not received any sneakers. My card was charged immediately. I ordered the shoes at least 6 weeks ago and have had no sneakers and no update
12 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hello Camilla,
Thank you for taking a moment to leave us a review!
We are so sorry to learn about your experience with our company. We have to say that we have been ill-prepared to deal with the rise in demand that we have been experiencing. We have been making some changes, and we hope to see an improvement when it comes to shipping speed.
If you still haven't received your order after all this time, please reach out to me at lara@hypersoftsneakers, and I will be more than happy to assist you.
I look forward to hearing from you!
Best,
Lara
STAY WELL AWAY
My experience is pretty much as other unhappy reviewers. I never understand though why you can’t leave no stars.
5 weeks after my money had been taken and regularly emailing for an update on my order and getting nowhere I resorted to asking for my money back via PayPal (I knew there was a reason I used them to make payments). 4 days later - payment refunded.
Thank you, I had written off my money and given myself a good talking to for being sucked in. Their advert was attached to a document sent to my by my doctor and stupidly I thought they were legit.
What is noticeable is the number of different Company email addresses they use but you don’t know this until you are trying to complain and getting the run around.
If you value your time and sanity don’t bother ordering!!
11 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Tracy,
Thank you for taking a moment to describe your experience with our company!
I understand that shopping with us has turned out to be quite disappointing. We have to admit that we have been underprepared for dealing with the ever-increasing volume of incoming orders. As a result, processing orders has been taking longer than usual for some models.
As a general rule, it takes about 10-15 days for an order to be delivered. That is the timeline that we usually provide our customers. However, despite our best efforts, exceptions can definitely occur. Our shipping partners have also had a hard time the past year.
I definitely understand how frustrating this whole situation must be for you, especially since you mentioned that you had to send numerous emails and go through Paypal just to get your money back. As a Customer Support Supervisor, I assure you that we will look into this situation and make sure that this won't happen again.
Nevertheless, I’m glad that you have already received your refund. If ever you need any further assistance, please don't hesitate to reach out to me directly at lara@hypersoftsneakers.com. I would love to personally assist you.
Best,
Lara
Hypersoft sneakers
11 de agosto de 2022
Avaliação não solicitada
Very dubious company
Dubious company. Took about 8 weeks to arrive, didn't fit, I returned them to the address given by customer support. They were sent back to me from there????? I sent photo evidence of this as requested and now they will not respond to me at all - £70 odd down the drain. Don't buy from this company.
10 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Nicola,
Thank you for taking the time to share your thoughts with us!
We understand that it took a while for your order to arrive, only for you to find out that they didn't fit - and on top of that, you didn't receive your refund after returning the product and you have been having a hard time reaching out to us since then. We are very sorry to hear that!
It seems that we could have one a better job accommodating your concern. We are currently trying to simplify our Customer Support procedures, and we have been hiring and training more agents so our customers won't have to wait as long for a response.
As for your order, kindly send me an email at lara@hypersoftsneakers.com and I will assist you directly with your refund. I look forward to hearing back from you!
Once again, please accept our sincerest apologies for all the trouble we have caused you!
Best,
Lara
No more Backorders!
No more Backorders!
I ordered a pair of these sneakers for a trip to Scotland. The ordering process went smoothly enough and the money, $78. , was deducted instantly from my account. After 2 weeks the shoes still had not shipped and there was no clear idea when they would!
Evidently the shoes are on back order, and as there was zero mention of this on the website or order confirmation l found it to be unacceptable. I have never had my money taken on an online order for an item on backorder. When l contacted customer service by email asking to cancel the order and refund my money l was sent a 20% off coupon for their other merchandise! As if l was going to order again until my shoes arrived.
I finally found a phone number to actually speak to someone and have secured a refund, which they say should reach my account in 3 days. Fingers crossed !!! Personally l will not order from this company again.
9 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Heidi,
Thank you for taking a few minutes to write a review!
We are terribly sorry to hear that you had a less than satisfactory experience with our company. We understand that you waited a long time for your order to arrive, and in your initial communication with our Customer Support, your request for the cancellation and refund of your order was not accommodated.
As for the delivery, we must admit that we have been severely underprepared for dealing with the ever-increasing volume of orders. We have recently made some changes in this department, so we hope to see our shipping speed improve soon.
We are glad to hear that you have already talked to one of our agents and secured a refund - however, we realize that we could have done a better job taking care of your concern.
If you have any more concerns or inquiries, please reach out to me at lara@hypeersoftsneakers.com, and I will assist you directly.
Best,
Lara
Fabulous durable and comfortable…
Fabulous durable and comfortable 👏👏👏👏👏👏
9 de agosto de 2022
Avaliação não solicitada
These are the most comfortable shoes
These are the most comfortable and supportive walking shoes I have ever owned! I have a high instep and usually by the end of the day, my feet hurt so bad I just need to elevate them for a few hours. Not so with these shoes. I own 2 pairs, and will definitely buy more. I hope they come out with a dark brown color!
7 de agosto de 2022
Avaliação não solicitada
My experience was fine
My experience was fine. The sneakers are too small and need to return them; however, I did not receive return instructions.
7 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hi Rosemary,
Thank you for taking a moment to leave a feedback here!
We understand that your Hypersoft Sneakers seem to be too small for you, but you did not receive instructions regarding its return. We are sorry to hear that.
Just to let you know, we also offer free exchanges, and you do not have to return the products you received for this. All you have to do is tell us your preferred size, and we will process the reshipment for you.
However, if you still wish to return your products, as indicated in your original request, we can process that for you as well.
Kindly send me an email at lara@hypersoftsneakers.com and I will assist you directly with whichever option you prefer.
I look forward to hearing back from you!
Best,
Lara
Hypersoft Sneakers
I got my shoes today and I have them on. I really like them except they are a bit small down at the toe area. When I walk my toes tend to push against the end. Other than that they are real comfortable.
7 de agosto de 2022
Avaliação não solicitada
Horrible company to deal with
Horrible company to deal with. They advertise easy returns but would not respond to my request the very next day i received my order. Sneakers don't fit even though I chose my usual size 5. The glue line is so visible on my sneaker/shoes or whatever they call it. No response whatsoever. Dubious company. Liars,
untruthful, NOT recommended. Stay away from them. Very disappointed with them!
6 de agosto de 2022
Avaliação não solicitada
Resposta da Online Casino Ohne Anmeldung
Hello Dorcas,
Thank you so much for taking a few minutes to write a review!
We are very sorry to hear that the size of the shoes you received did not fit you. And that trying to return the item for a refund proved to be more difficult than it should have been. Please accept our sincere apologies.
Just so you know, we always offer a free exchange, and we would be happy to send you a better fitting pair of shoes at no additional cost to you. And you don't have to return the shoes you already received.
However, if you prefer to return the items and receive a full refund, you should always be able to do so.
Please contact me directly at lara@hypersoftsneakers.com. I will personally help you and make sure you get your money back.
I look forward to hearing from you!
Best regards!
Lara
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