Katastrophe . Habe im Oktober etwas bestellt , Geld wurde eingezogen , bis heute keine Ware bekommen . Frechheit . Kein Emailkontakt mehr möglich , kann immer nicht zugestellt werden . Sendung kann... Ver mais
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Veja o que dizem as avaliações
Hallo zusammen, ich habe das erste Mal etwas bestellt (den HYROX-Rucksack) leider habe ich bis auf eine Auftragsbestätigung nichts erhalten (warte bereits zwei Wochen). Auf eine Antwort auf meine Em... Ver mais
A empresa respondeu
Versandkosten sowie Kosten für die Retoure sind schwer nachzuvollziehen, da der offizielle Puma-Shop beides kostenlos anbietet. So fallen bei einem Umtausch (z. B. andere Größe) ca. 15 € an.
A empresa respondeu
I got a voucher for the shop since I helped at Hyrox Berlin (had to pay shipping myself though). They sent me the wrong item and I've sent them several emails but never got a reply. Super disappointin... Ver mais
A empresa respondeu
2,5
Ruim
32 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Versandkosten/Retourenkosten ärgerlich
Versandkosten sowie Kosten für die Retoure sind schwer nachzuvollziehen, da der offizielle Puma-Shop beides kostenlos anbietet. So fallen bei einem Umtausch (z. B. andere Größe) ca. 15 € an.
24 de fevereiro de 2025
Resposta da Hyroxshop
Lieber Toschi,
vielen Dank für dein ehrliches Feedback. Wir verstehen, dass Versand- und Retourenkosten ein wichtiger Faktor bei der Kaufentscheidung sind, und es tut uns leid, dass dies zu Unannehmlichkeiten geführt hat.
Bitte sei versichert, dass wir kontinuierlich daran arbeiten, unseren Service zu verbessern und faire Lösungen für unsere Kunden zu finden. Dein Hinweis ist für uns sehr wertvoll, und wir nehmen ihn gerne in unsere Überlegungen mit auf.
Solltest du noch Fragen haben oder Unterstützung benötigen, steht unser Kundenservice-Team unter shop@hyrox.com jederzeit zur Verfügung.
Twice Wrong size, they don't reply to emails
I ordered shoes in size 40.5, but they arrived in size 40. I sent them back, placed a new order, always in size 40.5, and the shoes arrived again in size 40. After two days they are not responding to emails to understand the problem.
20 de fevereiro de 2025
Resposta da Hyroxshop
Hi Ale, we sincerely apologize for the frustration this has caused you. Receiving the wrong size twice is unacceptable, and we completely understand how disappointing this must be.
Please rest assured that we take this matter seriously. Kindly reach out to our customer service team again with your order details, and we will work to resolve this as quickly as possible. Your satisfaction is important to us, and we appreciate your patience while we address this issue.
Thank you for your feedback – we value the opportunity to improve our service!
Everything ok
27 de fevereiro de 2025
Resposta da Hyroxshop
Thank you for your feedback! 😊 We're glad everything went well. If there's anything we can do to make your experience even better next time, let us know. See you again soon! 💪🚀
Die Ware kam superschnell an
Die Ware kam superschnell an. Tolle Produkte, toller Service insgesamt klasse
19 de fevereiro de 2025
Resposta da Hyroxshop
Vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit unserer Lieferung und den Produkten zufrieden bist.
Dein Lob für unseren Service motiviert uns, weiterhin unser Bestes zu geben! 💪🏽
Wir freuen uns darauf, dich auch in Zukunft bei HYROX willkommen zu heißen. Bis zum nächsten Mal! 🚀🔥
Super Hilfe und Info durch das…
Super Hilfe und Info durch das Hyrox-Team! Bester Service und hochwertige Produkte!
Immer wieder gerne!
26 de fevereiro de 2025
Resposta da Hyroxshop
Danke für dein großartiges Feedback! 🙌🏽 Es freut uns riesig, dass du mit unserem Team, dem Service und unseren Produkten so zufrieden bist.
Genau das ist unser Anspruch! 💪🏽 Wir freuen uns, dich auch in Zukunft wieder bei HYROX begrüßen zu dürfen🚀🔥
Perfekt für jeden Hyrox Fan
Tolle Auswahl, schnelle Lieferung. Alle Produkte wie bestellt - gerne wieder.
19 de fevereiro de 2025
Resposta da Hyroxshop
Vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr, dass du mit unserer Auswahl, der schnellen Lieferung und den Produkten zufrieden bist.
Genau das möchten wir unseren HYROX-Fans bieten! 💪🏽 Wir freuen uns auf deine nächste Bestellung! 🚀🔥
Unkompliziert und schnell
Der Bestellvorhang war unkompliziert und die Ware wurde schnell geliefert. Alles Top
26 de fevereiro de 2025
Resposta da Hyroxshop
Vielen Dank für dein positives Feedback! 🚀 Es freut uns sehr, dass du mit dem Bestellprozess und der schnellen Lieferung zufrieden bist.
Genau so soll es sein – unkompliziert und schnell! 💪🏽
Resposta da Hyroxshop
Vielen Dank für dein Feedback! 🚀 Es freut uns, dass die Lieferung schnell bei dir war. Viel Spaß mit deinen Produkten! 💪🏽🔥
Disappointing and incompetent
Bought shoes and they sent me the wrong size. Refused to refund me and ignored my emails to customer services.
Do not waste your money by shopping here.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hyroxshop
Hi Jason, we're really sorry to hear about your experience. This is absolutely not the level of service we strive for.
Please reach out to our customer support team again, and we will do our best to resolve this issue for you as quickly as possible.
Your satisfaction is important to us, and we truly appreciate your feedback. We hope to make this right for you! 🙏
Terrible Customer Service
Terrible Customer Service - Complete Order Failure! 🤬
Unacceptable Shopping Experience
I am extremely disappointed with this store’s unprofessional and negligent approach to customer service. Here’s a detailed breakdown of my horrific experience:
Timeline of Incompetence
• Placed order on January 11th
• Zero communication or shipping updates
• Multiple emails sent with NO resolution
• Customer service responds DAYS later
• STILL no tracking number provided
Key Issues
• Massive communication delays (3+ days between responses)
• Total lack of accountability
• Complete disregard for customer satisfaction
• Broken promise of order processing
Recommendation
🚫 AVOID THIS STORE AT ALL COSTS!
Their customer service is an absolute disaster. Save yourself time, money, and stress by shopping elsewhere. I’ve wasted weeks trying to get a simple shoe order, and they’ve demonstrated ZERO commitment to resolving the issue.
Rating: ⭐ (1/5 stars)
Would NOT recommend to anyone seeking reliable online shopping!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Hyroxshop
Hi Nadya, we're truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused you. This is not the level of service we aim to provide, and we understand how disappointing this must be.
We take your feedback seriously and would love the opportunity to make things right. Please reach out to our customer support team again with your order details, and we will prioritize resolving this for you as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience. We hope to turn this experience around for you. 🙏
Customer Service non existant
I got a voucher for the shop since I helped at Hyrox Berlin (had to pay shipping myself though). They sent me the wrong item and I've sent them several emails but never got a reply. Super disappointing, never again.
29 de maio de 2024
Avaliação não solicitada
Resposta da Hyroxshop
Hi A., we’re really sorry to hear about your experience. We truly appreciate your support at HYROX Berlin, and it’s disappointing to hear that you didn’t receive the correct item. This is not the level of service we strive for.
Please reach out to our customer service team again, and we will do our best to resolve this issue for you as quickly as possible. Your feedback is valuable, and we want to make this right. Thank you for bringing this to our attention!
We are three people who have helped as…
We are three people who have helped as judging at Hyrox Copenhagen.
We were there for a total of about 30 hours but never got payment as we were promised.
I have written several emails, but receive no response!!!
Embarrassing company that makes people work for free!
23 de março de 2024
Avaliação não solicitada
Resposta da Hyroxshop
Hi Jeanett, we sincerely apologize for this situation and completely understand your frustration. We truly appreciate the time and effort you and your team dedicated to HYROX Copenhagen, and it’s concerning to hear that you haven’t received your promised payment.
This is absolutely not the experience we want for our valued judges. Please reach out to our customer service team again with your details, and we will ensure this is addressed as a priority. Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.
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