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3,9

Muito Bom

O TrustScore é 4 de um total de 5

6 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The quality of the products is…

The quality of the products is excellent and the prices are fair compared to other online stores. Everything arrived as expected.

Their customer support really stands out — every question I had was answered quickly and professionally. It’s rare to find a company that combines good quality, fair pricing, and such responsive support. I would definitely shop here again.

3 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a very good shopping experience…

I had a very good shopping experience with Volonka. The clothes are of good quality, the prices are reasonable, and my order arrived on time. Everything was smooth and as expected. I’m satisfied with my purchase and would happily order from them again.

1 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a wonderful experience with…

I had a wonderful experience with Volonka. Their products are high quality and look exactly as described on the website. What impressed me most was how reasonable the prices are for the quality you get.

Their customer support is excellent — every time I had a question, they responded quickly and helped me with everything I needed. It’s clear that they really care about their customers and want to make sure you are satisfied.

Overall, a trustworthy company with great products, fair pricing, and top-notch support. I highly recommend Volonka and will definitely shop here again!

3 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased an item, it was a counterfeit item, returned item, no refund

I purchased an item from Volonka believing it to be genuine. After receiving it, I identified several signs that the product was counterfeit. The seller later admitted in writing that the item was not authentic.
Plus, the item took almost a month to arrive. It came from China (I saw it in the tracking info), which I though was weird, because the store is supposed to be in Ireland. I later learned this is common in dropshipping scam stores (which is the case).

I returned the product (to an address in Germany) using the prepaid return label provided by Volonka. The package was delivered and received by the seller on 20 January 2026.

Despite having the item back in their possession, Volonka did not issue any refund and stopped responding to my emails.

Selling counterfeit goods is illegal. Keeping the customer’s money after accepting a return is unacceptable. I am sharing this experience to warn other consumers.

Update: After my complaint, the website went offline and a suspicious 5-star review appeared. This further confirms my concerns. I recovered my money via bank chargeback. Please be careful.

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Volonka

Resposta de Volonka

Dear Carla,

Thank you for sharing your feedback. We’re truly sorry that your experience did not meet your expectations.

We would like to clarify that our products are sourced from verified suppliers. In your case, we did accept your return request, even though it was submitted outside of our standard return window. We provided a prepaid return label and did our best to accommodate your situation.

However, the return was initiated significantly later than the allowed period, and we made multiple attempts to communicate and resolve the issue. Despite these efforts, the item was returned after several weeks (after a month), and we followed the proper procedures throughout the process. PayPal also reviewed the cases and ruled in our favor, confirming that we handled the situation appropriately.

We understand your frustration and value your feedback. Our commitment remains to provide excellent service and quality products, and we’ll continue to work on improving our processes.

Thank you for your understanding.

Best regards,
The Volonka Team

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