iCowHide UK Avaliações 

1.116
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought a cow skin rug in the sale and was very pleased with the colour and the size. It does have a couple of imperfections but it was a sale item and a natural product. Originally purchased for the l... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I'm giving 3 stars because I had to return the bag I bought. The colour was different from the website, so wasn't suitable for the outfit I wanted to wear with it. The return process was complica... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased a few items from iCowhide back in December and am so pleased I did :) XL Sexto Sheepskin Rug is so thick, soft and heavy . Cowhide cushions look and feel amazing as do the sheepskin cus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really great bag, the colour is beautiful, l like the secure purse inside too. Delivered within promised time frame which seems an increasingly rare occurrence these days, and the fabric feels supple... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de tapetes
  2. Loja de Carpetes
  3. Loja de Móveis

Escrito pela empresa

iCowhide UK is the UK's best-loved online destination for genuine cowhide and sheepskin — a small family business with two decades of experience in rugs and natural floor coverings, and an international presence spanning the UK, US, Canada, the EU and Australia. We work directly with trusted manufacturers in South America, which means every hide is hand-selected and offered at the best possible price, with no middlemen. Each cowhide rug is a genuine one-of-a-kind — no two hides share the same markings — and our sheepskin rugs range from single pelts to sumptuous XL designs in both natural and boldly dyed colours. Alongside our rugs you'll find handcrafted cushions, hats and accessories in genuine cowhide and sheepskin. We're also proud to introduce Clemés, our sister brand for bags and accessories. Clemés brings the same love of natural materials to your wardrobe: quality authentic leather, suede and raffia designs, made for everyday elegance — from structured everyday totes to elegant evening bags and seasonal raffia styles. Discover the full collection at clemesbags.com. Your order ships from our London warehouse, usually within 48 business hours, and our small family team personally handles every question — because your home (and your handbag) deserve nothing less. Thank you to the thousands of customers who've made us part of their homes.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(1.116)

345 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent quality, fast delivery

Fast delivery, beautiful rug. Really pleased with my purchase.

2 de fevereiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Dee! So glad the rug arrived quickly and that you're really pleased with it.

Avaliado com 5 de um total de 5 estrelas

It’s such a beautiful colour and it’s…

It’s such a beautiful colour and it’s so soft- the small purple rug that I’m going to put on my chair to make it more cozy. It’s just gorgeous.

31 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Sarah! We're so glad you love the colour and softness of the purple rug - it sounds perfect for cozying up your chair!

Avaliado com 4 de um total de 5 estrelas

Return and refund experience.

I bought the Sexto new Zealand sheepskin in Oyster. It was beautiful, but the colour wasn't what I expected, ( more brown than Oyster). I understand the colours can vary, but unfortunately it didn't look right in my room I contacted I.Cowhide to instigate a return. The process was pretty straight forward and they refunded me within a few weeks without quibble, which was great. I am sometimes wary of making big purchases on line, but I can confirm that you need not worry with I. Cowhide.

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Sally! We're sorry the Oyster colour wasn't quite what you expected, but really glad the return and refund process was quick and straightforward for you. Thank you for trusting us with a big purchase and for sharing such a reassuring review for others!

Avaliado com 1 de um total de 5 estrelas

No personal contact, even on request

I have tried very hard to contact the company via email and leaving msg on answer machine to no avail, very frustrating. I only wanted a basic answer to a colour issue. The image gave the item as black and white (leather, not hide) it keeps arriving as brown. Now returning my 3rd bag and giving up!! Terrible communication!!!

26 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Betty, our cowhide bags are individually photographed. so you can see what colour the strap and the ring is. We have however sent you a return label for refund or exchange.

Avaliado com 5 de um total de 5 estrelas

Super quick delivery

Super quick delivery
Nice item
Will buy again from this company

25 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Stellie! So glad delivery was super quick and you're happy with the item - we can't wait to welcome you back!

Avaliado com 5 de um total de 5 estrelas

Really good service

Really good service, prompt delivery with regular updates on delivery.
Keep up the great work.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Dave! We're so pleased the prompt delivery and regular updates made for a great experience. We'll keep it up!

Avaliado com 5 de um total de 5 estrelas

Love this addition to my living space

Love this addition to my living space. Beautiful 😍. It’s great quality, brilliant price. Packaged nice and quick delivery. Would recommend.

5 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Sharon! We're thrilled it's such a beautiful addition to your space, and so glad you loved the quality, price and quick delivery. Thanks for recommending us!

Avaliado com 3 de um total de 5 estrelas

Delivery and presentation of bag

Delivery of bag good communication by email re delivery good but the bag has 2 imperfections they are lines in the gold outer area and what almost seems like two pulled up lines in the inside where it has been mended? I appreciate it is leather and a natural material but the lines don’t appear to be natural and do affect the overall presentation as surrounding area is perfect
order number UK18095

29 de janeiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Sorry to hear this. Please send us your order number and we'll look into this.

Avaliado com 5 de um total de 5 estrelas

Real Luxury

Easy ordering, speedy no hassle delivery and beautiful, quality rug. Real luxury!! Unlike other reviews I had no problem with getting in touch with customer services when needed and they were very prompt and helpful with their response. Would highly recommend.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you so much! We're delighted the ordering and delivery were easy and speedy, and that our customer services team could help promptly when you needed them. Really appreciate you highly recommending us!

Avaliado com 3 de um total de 5 estrelas

Being haggled with after asking for a returns label.

Hi there,
I received a chocolate brown dark suede bag from ICowHide and it's a nice enough bag but it's very casual and I want to return it because I am looking for a smarter more formal looking bag that I can use at work in a serious job. I emailed the company more than 48 hours ago asking for a return label and I had a reply yesterday asking me if I'd be willing to keep the bag for a discount and a further discount off my next purchase. The email said if not, that they could send me a returns label and I wrote to confirm yes I did want one and did not want to keep it as previously mentioned. I've never had a company trying to haggle with me before when I've said I'd like to return it. Today I got a return label reply after sending various emails in response to their advertising which kept arriving. It made me nervous after reading the other reviews on here. I expect timely communication when asking to make a return and a straight forward process as returns are advertised as free. It's very disconcerting when it takes a few days to receive a return label as I want to post the item and get my money back. I think the policy of haggling with folk to try to persuade them to keep it is the wrong tactic. It's very offputting as an independent thinking adult, when I've decided I wish to return an item for valid reasons, I don't expect to be haggled with and left for a few days (almost like being told off and given 'thinking time' as a naughty child). As said, it was a nice enough bag but the haggling approach and delay in receiving a return label has put me off shopping with this brand in future. I'm disabled and my carers are in just two days per week when they can go to the post office. I expect a return label to be sent the day after I reply and the same day as the person emailed me to haggle so I can get it in the mail when my carer is available to do this. It's not a very UK tactic to haggle with customers, possibly isn't sending out the right vibe. I would rethink this one.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Cathy, we had already sent you a return label before you left this review. Please check your spam folder.

Avaliado com 5 de um total de 5 estrelas

My dream

Wanted a cowhide for a couple of years but never had the money until now.
Absolutely love it , quick delivery, easy to order, all the waiting was worth it,hopefully a sheepskin next

15 de janeiro de 2026
Avaliação não solicitada
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Lynn! We're so happy your cowhide finally became a reality and that it was worth the wait. Hope the sheepskin joins it soon!

Avaliado com 1 de um total de 5 estrelas

A lot of hassle trying to send a rug…

A lot of hassle trying to send a rug back. Also they sew two rugs or more together and it shows when placed down. Customer service is diabolical!

5 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Dear Natalie, As you requested, we have already sent you free return label. Is there anything else we can do to fix this?

Avaliado com 5 de um total de 5 estrelas

Really pleased

Really pleased with my goat skins, they look lovely over the back of my sofas.

4 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Mrs Ryan! So glad the goat skins look lovely draped over your sofas.

Avaliado com 5 de um total de 5 estrelas

Happy customer

Beautiful hide purses to be given as gifts for Christmas 2026

Great price too,excellent value for money.

4 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Norma! What a lovely idea for Christmas gifts - so glad you found the hide purses beautiful and great value too.

Avaliado com 5 de um total de 5 estrelas

Great product

Great product. Superb service.

4 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Danny! We're delighted you loved both the product and the service.

Avaliado com 5 de um total de 5 estrelas

Super quality product

Super quality product.
Better than I expected.
Delivered in good time.
Definitely recommend.

5 de janeiro de 2026
logotipo da iCowHide UK

Resposta da iCowHide UK

Thank you, Neil! So glad the product exceeded expectations and arrived in good time. Thanks for recommending us!

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