Myprotein Ie Avaliações 

Don't waste your time. This is not an Irish company. It took 10 days before they even prepped the order for courier. They use Fastway in Ireland, Ireland's worst courier. Still waiting, almost two weeks later.

Problems with delivery taking way too long due to incompetent Fastway couriers that MyProtein use because they are the cheapest; but also the worst. Won’t get my order again today. Next week will be the third week I am waiting. They refuse to take the order back. Terrible customer service

Worst customer service ever. Delivery taking for ever, ordered over two weeks ago, no update on package in 7 days. Have to keep telling the story OVER AND OVER AND OVER to the braindead, incompetent reps who cannot read what the message before they got the case said to be in any way helpful. Absolute pain in the ass to deal with.

-Colm

My Protein are giving away shake bottles as free gifts with a purchase...... these free gifts are faulty products they are just trying to offload, as the tops don't close .... which I found out upon seeing my super greens all over my bag!!! this along with the month it takes to receive an order is just fantastic customer service (obv that's sarcasm!) .... keep the 'free' gift and work on getting a decent delivery system in place !

Waiting over 2 weeks , why would anyone bother woth this crowd,

When i started ordering products about 2 years ago they had great deals/promotions and prices.
Now i've been looking to order similiar or the same products as before and prices always change and its not getting cheaper. I have accidently selected uk my protein website instead of the myprotein.ie had a look through website said "lovely theres some good deals" went to order and pay which was £53 and realised i couldn't select Ireland as a country as I'm told we have our own website which i need to order from but the exact same stuff on .ie website is €86.50 which is the equivalent of around €24 in the difference.
Stupid if your running different promotions for different countrys prices or deals should all be the same on your website. Imagine trying to sell stuff to people and you ask there nationality and say oh sorry you need to pay extra for that because your irish if you were from iceland we can give you the same deals as the uk makes no sense please dont mention brexit as the orders i previously got came from netherlands.

Waiting over 2 weeks for an order that should have shipped within 5 days, I've reached out to the company on numerous occasions. Different excuses put forward, was assured last week it would be sorted. Latest message for live chat still saying it hasn't left the dispatch area. Refusing to refund me as my order has already been processed

Placed an order two weeks ago, paid for delivery to come within 5-7 days. Still no sign of it, contacted the company who, responding quickly to be fair, said that it was dispatched and delivery would be within 21 days. How is this acceptable?

Order never arrived, about a week later I get an e-mail saying my return has been received. E-mail them for some clarification, both of their advertised email addresses bounced back. Via Live chat their agent wasn't able to tell me anything. Useless, incompetent company, avoid.

Regularly out of stock

Never received package. When I contacted them I was told lost in transit. They didn't notify me but waited until I contacted them week after it was due to be delivered. Not happy at all 😡

Package was 'lost in transit' between the warehouse and shipping company.

Made an order around 3-4 weeks ago, was told almost immediately that it had been sent out and that the order would be here soon.

Tracker still showing it hasn't been shipped yet. Impossible to contact MyProtein as they don't have a phone number, don't respond to their emails and live chat isn't in use at the moment.

I tried contacting the parent company 'TheHut' who say its not their business and can't talk about MyProtein orders.

'Evri' (the people tracking) have no clue about it and the couriers on the Irish side 'Fastway Direct' don't have it in their system.

The overall experience with these guys is terrible. I've made a smaller order before and had no issue with it however from other reviews, and my own experience this time, might be a better idea to take your business somewhere else.

Company are basically scammers and criminals . AVOID AVOID AVOID

AVOID THIS COMPANY, GO TO A COMPETITOR!
They don't provide a phone number. All communication is via Chat bot or through messages which takes 3-5 days to get an unhelpful response.

I would give zero stars if I could.

They took 60 euro out of my account unauthorised for a subscription that I did not want. I've been chasing since September to get this resolved (2 months today).
I returned the whey powder as I did not order it. Now they are saying they never received the return, despite their courier providing me with proof of delivery.
I have to wait for them to find the returned item in their warehouse.

This is totally unacceptable. I can't contact anyone, each time I message them there are 3-5 day delays and I end up repeating myself each time I get a new customer services rep.

Customer services is not proactive, all the chasing is on my end. I've spent at least 40 hours following up. No apologies, no promises to follow up and get back with an update.

Do like this company and love their clothing but slowest delivery service ever 2/3 weeks for any order.

Myprotein.ie- Irish flag on its website.
Company is based in the UK, a subsidiary of the Hut group.
Their warehouse is in Poland. All shipments are dispatched from Poland.
They don't provide a phone number- communication is via Chat bot or force you to engage in email Tennis. Hit reply to one of their emails and their email address changes to "Do Not Reply".
All queries take a minimum of 3-5 working days to respond to.
It takes a minimum of 3-5 working days to dispatch an order.
Cancelling an order takes 3-5 working days.
Cancelling an order if an item that they said was in stock when ordering but is not actually in stock - will take weeks- that is because they wait for the product to come back in stock and tell you that you that they cannot cancel the order because the order is still in process.
They will tell you they have to contact their Warehouse (in Poland) to try to get the order cancelled and that it will take 3-5 working days for the Warehouse to respond.
To get a refund you will be waiting a further 14 working days after the order is actually cancelled or product is returned.
In short- the very best of luck dealing with this shower.

If I could rate lower than 1 star I would. After 10 weeks of being told the product was back in stock and should be on the way soon, I finally cancelled the order altogether. A week later I found that they had somehow extracted another €100 out of my account without any authorisation. I am now seriously considering pressing charges and would seriously recommend that nobody ever uses this company.

Tommy

This used to be a reputable company many years ago but has now essentially become a scam.
Ordered a couple of months ago. Product shows as in stock but never delivers. They then hold onto your money for ages. Initially engaged but have now stopped responding 9 weeks after my first order. Still no product, still no refund, still no resolution. AVOID.

Placed an order over a month ago. Courier lost the first package, so they claimed to send out a replacement. 5 days later, no tracking updates, and they claim that the courier lost it AGAIN. How terrible of a company do you have to be to continue using a courier that loses one customer's package twice in a row? Not convinced this company actually sells product, maybe it's just a scam that hopes people won't ever check their tracking info and forget about their order?