Awesome support, great pricing and automation. I am in IT so appreciate it a lot better for how many scenarios you would have handled.
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Veja o que dizem as avaliações
iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and hel... Ver mais
I am very impressed so far. We have complicated set up and they spent time to make sure everything was set up properly. The tech team has been awesome as well, solving any issues we had during the set... Ver mais
iGMS turned our chaos into calm. Juggling two listings on two platforms had us checking things all day long. Now we can see everything "at a glance." Streamlined end-of-the year financial reporting... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
iGMS is a top-rated vacation rental software that is designed to put your STR business on autopilot. Start a free 14-day trial.
Informações de contato
105-185 Forester St., V7H 0A6, North Vancouver, Canadá
- +1 (425) 222-2922
- support@igms.com
- igms.com
4,6
Excelente
132 avaliações
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great software!
Great management software! I am able to easily manage every aspect of my properties and reservation!
11 de abril de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Brian,
Thank you for the positive review. We are glad to learn that the software satisfies your needs and expectations. In case of any questions, we are at your service at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team
My client is tickled pink!
I'm a website developer and this is my second client who needed bookings. The first is through OwnersRes, and then he switched to Guesty, and is now back to OR, but so far it's been about four weeks that he has waited in the hold line for a custom install this time by OR techs. Now I do admit that IGMS took me about 4 weeks with only two properties, but I'm not one to read directions and just jump right in. Now that I see how it all works together, the next client will be like magic! My client with IGMS could not be more pleased and the tech support is absolutely wonderful.
5 de abril de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Tina,
Thank you very much for your positive review. We are glad to hear that you've had positive experience with iGMS despite the learning curve. As you know, we are always your service at support@igms.com or via Live Support chat within the product 24 hours on weekdays and from 9 am to 5 pm EST on weekends. Wish you all the best in growing your business further!
Regards,
iGMS Customer Experience Team
The only CMS that can handle…
The only CMS that can handle VRBO/Expedia without losing the payment portal. App can be laggy, but browser experience is solid. Software architecture superior to competitors like HostAway and Guesty
9 de março de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Steve,
Thank you very much for your positive review! We appreciate that your expectations of software quiality and performance are met. In case of any questions, we are happy to help 24 hours on weekdays and from 9 am to 5 pm EST on weekends at support@igms.com.
Regards,
iGMS Customer Experience Team.
The BEST STR Channel Manager
I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop.
With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription.
As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform.
5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while:
-The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!)
-Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this.
-Can't add a security deposit to the direct booking charge via Stripe
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Eric,
We are thrilled and honored to read your positive review of our software. Our team has been working hard for many years to sustain and offer the type of service and product that can be competitive on the market. It's great to know that you manage everything in one place - that's exactly what iGMS is for.
As for your requests, trust us, we hear you! We will pass the suggestion about the 30-day calendar display to our product team. They will add it to the pull of ideas and will consider for implementation.
Also, sending an auto-message on a specific day is on our roadmap at the moment. You will see this feature live soon, as well as the security deposit option for direct bookings.
In case of any questions, please, do not hesitate to reach out.
Regards,
iGMS Customer Experience Team.
Excellent support
Excellent support. Prompt and effective feedback. Affordable and platform is easy to navigate.
18 de fevereiro de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Faaik,
Thank you very much for highly rating our customer support services and usability of the product.
As you already know, we are always at your service 24 hours on weekdays and from 9 am to 5 pm EST on weekends at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team.
The IGMS is a great But need improvement
The IGMS is a great SW with great functionalities. Unfortunately still need to improve the synchronization system, as firm time to time, does not sync across multi calendars. Added to that, the multicalendar is terrible to watch, as it shows only one line on the screen and we have to scroll to the right to see the next days. Why IGMS does not show a calendar per month with all days in one single screen ? Need improvement
4 de fevereiro de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Francisco,
Thank you for taking some time to write a thoughtful review about iGMS. We are glad to hear that you find most of the iGMS functionality helpful to you!
With regards to the sync, there are many factors that affect how calendars are synced and processed. In most cases, we rely on the partners' API connection and any slight disruption on the other end might cause some delay on iGMS as well. We closely investigate each case, so we would be more than glad to look into yours. Please, let us know about any recent delays in our Live Chat.
As for the Multi-calendar, it's designed to give you a better perspective on your future bookings and overall occupancy rate, so it offers endless scroll. If you'd like to see each month, we highly recommend switching to the Single Property Calendar, which serves exactly to this purpose. You can learn more about this calendar view on our Help Desk - https://www.igms.com/help/knowledge-base/airbnb-single-property-calendar/
If you have any questions, we are always at your service 24 hours on weekdays and from 9 am to 5 pm EST on weekends at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team.
User friendly and fulfills its purpose
I was recommended to use this software by my agent and he gave me some general pointers on how to use. I did my own education on the software reading up on articles and watching videos and the software is great. If you want systems and automation, this channel manager is user-friendly and easy to use. The only downside right now is that it's not compatible on certain things with Vrbo such as auto-guest review.
7 de janeiro de 2022
Avaliação não solicitada
Resposta da iGMS
Hello Carlos,
We appreciate your input and thank you for rating the iGMS highly. We hope you continue using the software and it will be benefiting you in a long run for many years moving forward.
As for the Vrbo guest auto-review feature, trust us, our development and product team is working on adding this feature in the next iteration. We are planning to improve the iGMS-Vrbo connection soon, so, more likely an option to set up an auto-review for Vrbo is coming soon, too.
Let us know if you have any questions or need help with anything.
Regards,
iGMS Customer Experience Team.
I cannot imagine running a short term…
I cannot imagine running a short term rental without this software. It makes the process SO easy and automated. It's a must have for any property manager or owner!!!
10 de dezembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Neil,
Thank you very much for your positive review! We are happy to hear that the software fulfills all your expectations.
We are always at your service in Live Chat or at support@igms.com.
Regards,
iGMS Customer Experience Team.
Powerful software at an affordable price
We manage six short term rentals and growing. We knew that we needed a solution to lighten our workload and coordinate with owners, employees and contractors. IGMS provided that software solution with an affordable price. I personally appreciate the auto message feature for guests and streamlined financial reporting. My team functions more effectively with a shared calendar and tasks. The owners of the properties appreciate the full access to all pertinent information (calendar, financials, etc.) I would recommend iGMS to any growing short term rental managers and owners.
27 de novembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Lora,
Thank you very much for highly rating iGMS. We are glad to hear that you found the right balance of value for money, and your property owners are also satisfied with the solution.
In case of any questions, we are at your service via Live Chat or at support@igms.com.
Regards,
iGMS Customer Experience Team.
Great software that allows for multiple…
Great software that allows for multiple platforms to be joined into one saving you time and energy
15 de novembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Darrin,
We appreciate your positive feedback and excited to learn that iGMS saved you time and energy. We hope we will stay partners for many years.
Regards,
iGMS Customer Experience Team.
Great product with quick customer service
I’ve been using IGMS for 3+ years. They are quick to respond to customer service tickets and they are continually improving the product. Price is good too on a per unit basis.
12 de outubro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello JW,
Thank you for your positive feedback! It's amazing to learn that you are satisfied with customer service and the quality of product.
In case of any questions, you know where to find our - Live Chat or support@igms.com, 24 hours on weekdays and from 9 am to 5pm on weekdays.
Regards,
iGMS Customer Experience Team.
This platform is wonderful especially…
This platform is wonderful especially if you have multiple properties. The reports it provides are outstanding and include much details.
12 de outubro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Kelli,
We appreciate your input and thank you for the positive review. We hope you will continue being a satisfied iGMS customer for many years moving forward.
Regards,
iGMS Customer Experience Team.
IGMS is a good channel software…
IGMS is a good channel software platform. It helps manage my multiple listings across many sites.
6 de outubro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Todd,
Thank you for leaving a review about iGMS. It's great to know that iGMS does its job in helping you manage multiple listings across many booking websites.
Feel free to reach out in case of any questions via Live Chat or at support@igms.com.
Regards,
iGMS Customer Experience Team.
Help is there when you need it
I have been with IGMS for a few years and have been very contented. Whenever I have a concern I always feel confident that I will get a reply within 24 hours or less. I also like the idea that I can see all reservations by the month, I can also use IGMS as my main calendar. The most important feature for me is the ability to contact my cleaning staff from the calendar section.
4 de outubro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Winston,
Thank you very much for sharing your positive experience with us. It's great to learn that you are happy with both, customer service and the product. We hope that you will continue using iGMS further for many more years, and it will be bringing you just as much value.
Regards,
iGMS Customer Experience Team
Great Channel Manager with a very good Support Team!
iGMS was our first Channel Manager, and turned out to be a great option to fit our needs! We rent rooms & apartments both through the Airbnb & Booking.com platforms, and thanks to iGMS we have had a very smooth season with practically no overbookings.
The messaging/Inbox section is very useful, specially the template & automation functions.
And to highlight is the performance of the Support Team: If you encounter any problem, you can contact them directly via chat and they are always kind and try to solve your issues asap. All in all, a great experience so far!
27 de setembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Villa Csipak team,
We appreciate and are honored to be highly rated by you! We hope that iGMS will continue being a helpful tool in your daily operations and continue helping you grow and expand your business. As you already know, we are always at your service at support@igms.com or via Live Chat within the product.
Regards,
iGMS Customer Experience Team
iGMS is great!
iGMS is a great platform to help organize and streamline your short term rental properties. I love the message templates and integrated calendar features.
15 de setembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Ali,
Thank you for highly rating our messages templates and calendars feature. We are glad to hear that the software brings value to you. In case of any questions, we are here to help at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team
IGMS is a fantastic platform manager…
IGMS is a fantastic platform manager that works and plays very well with Airbnb. There are a few glitches, as with any software, but the tech team is always very quick to have them handled!
15 de setembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Gibran,
We apprciate that you rated our software highly. We hope that if you've experienced any glitches before, it's all resolved now. Feel free to reach out at support@igms.com or via Live Chat at any time on weekdays and from 9 am to 5 pm over the weekend if you have any questions.
Regards,
iGMS Customer Experience Team
Great tool
Great tool - I used it from the early days and witnessed the continuous improvements.
15 de setembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Gabriel,
Thank you for your positive review. It's great to get high praise for a long-term customer. In case of any questions, we are here to help at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team
IGMS is great!
IGMS has been great all in PMS for short term rentals. Really happy with their services. Support is also very responsive when help is needed.
15 de setembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello Kobe,
Thank you for rating iGMS highly. We are happy to provide you with high-level service and support. In case of any questions, we are here to help at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team
Reco as a Host!
Overall, we've had a great experience with the platform. As hosts of a busy lake house it's been great to have a snapshot on that platform as well as VRBO. It's easy to use and super intuitive. Only call-out is sometimes something goes wonky where it's not blocked and is actually booked on VRBO and it's showing open on AirBnB. it's only happened 2-3 times out of close to 100 bookings so overall super happy with the experience and would recommend to anyone hosting on multiple platforms.
15 de setembro de 2021
Avaliação não solicitada
Resposta da iGMS
Hello The Couches team,
Thank you very much for your positive review and sharing your positive experience with iGMS. To prevent any issues with blocking dates on both Airbnb and Vrbo, we highly recommend grouping those channels under the same property. This way iGMS will be checking with each platform if there's a block, and will not allow any double-bookings. Here's a short guide on how to group listings on iGMS - https://www.igms.com/help/knowledge-base/how-do-i-group-listings-on-multiple-booking-platforms/
In case of any questions, we are happy to help at suppport@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team
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