This is the first time I’ve ever felt the need to leave a review, which says a lot. In principle, the platform is a good idea and works well when everything is running smoothly. However, wh... Ver mais
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Veja o que dizem as avaliações
I am fond of Uplisting! We are renting out apartments on different channels such as Airbnb and b.com and we were just looking for such a great service. Meanwhile, I've already tried a lot... Ver mais
Not long signed up with my first accomodation. The support and onboarding has been pretty slick. Any email query I've sent through has been responded to in less than 30 mins. Very pleased with the ser... Ver mais
Uplisting is by far the best overall PMS package that we have used in 4 years of operation as vacation rental manager. Having tried software from the biggest names in the VR industry which often... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Uplisting is a self-service property management system for vacation rental owners, operators and managers. Uplisting is the simplest way to optimise bookings and manage operations across multiple channels and multiple people.
Informações de contato
Reino Unido
- hello@uplisting.io
- uplisting.io
4,2
Muito Bom
173 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 mês
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The concept is strong, but execution and support need improving
This is the first time I’ve ever felt the need to leave a review, which says a lot.
In principle, the platform is a good idea and works well when everything is running smoothly. However, when issues arise, the experience has been very frustrating.
Firstly, we encountered a major issue with the cleaners’ app, which suddenly showed no scheduled cleans. This had a direct operational impact. Customer support is entirely online, with no option to speak to someone, and it took around three weeks to resolve after repeated back-and-forth. There was no clear acknowledgement, apology or accountability for what appeared to be a system error.
Secondly, when onboarding a new property, the system incorrectly linked our three-bedroom house to another listing entirely. Booking.com advised this was an Uplisting-side issue. Despite this, it took nearly two months of ongoing communication with Uplisting, and the issue was still not properly resolved through them. Again, no one called to take ownership—responses felt automated and we were repeatedly taken round in circles.
I understand that systems can go wrong, but the lack of accountability, slow response times and absence of proactive communication have been disappointing.
It’s an expensive platform that works well when it works—but when it doesn’t, the customer service experience falls well short.
27 de maio de 2026
Avaliação não solicitada
Misleading Platform, Broken Sync, and No Accountability
I rarely leave reviews, but this experience needs to be shared.
I signed up for Uplisting expecting a reliable all-in-one channel manager for my Airbnb and VRBO listings. What I got instead was a misleading platform with broken core functionality and zero accountability.
1. Misleading features and hidden costs
Uplisting markets features like smart lock integration, automation, and pricing tools as part of the platform. In reality, many of these require additional payments or are not included at all. You only find this out after paying and setting everything up.
2. Core functionality does not work
The most basic function of a channel manager is syncing listings across platforms. I have 3 listings, and Uplisting cannot properly sync them between Airbnb and VRBO. Only one works correctly, while the others conflict or fail entirely.
I provided detailed explanations and video proof to support. After more than a week of back and forth, their response was that they do not have a solution.
3. Features locked behind higher plans
They advertise dashboard access, but when you try to use it, you are told it is only available on a higher tier plan. I reported this multiple times and was repeatedly told it would be fixed. It never was, and now they are ignoring my requests.
4. No refund despite clear issues
After spending days setting up the platform and over $900, I requested a refund due to the issues above. They refused, stating there was no basis for it.
Final thoughts
This platform is not ready for serious short term rental management. It is misleading in how features are presented, unreliable in execution, and unhelpful when issues arise.
I strongly recommend looking elsewhere if you want something dependable.
Rating: 1/5
6 de abril de 2026
Avaliação não solicitada
Resposta da Uplisting
Thank you for taking the time to share your experience. We genuinely appreciate you outlining your concerns in detail, and we're really sorry to hear that your experience with Uplisting did not meet your expectations. That’s certainly not the experience we aim to provide.
We’d like to address a few of the points you raised, as transparency and reliability are extremely important to us.
Pricing and feature availability
We aim to be as transparent as possible about what’s included in each plan and which features are optional add-ons. Since your experience, our pricing page has been updated to more clearly outline what is included in each package and any additional costs, which can be accessed here: https://www.uplisting.io/pricing.
We understand how frustrating it can be when expectations don’t align, and we’re continuing to improve how this information is presented.
Channel syncing and functionality
Reliable syncing across channels is core to what we provide, so we’re sorry to hear you experienced issues with your listings. While most Airbnb and VRBO connections sync successfully, some configurations can require additional setup or troubleshooting. We never want to leave customers without a path forward. We'd really like to revisit this with our team and see if there’s more we can do.
Plan tiers and dashboard access
Some features are plan-specific, and we aim to make this clear both within the product and on our pricing documentation. That said, we understand how confusing it can be if this wasn’t communicated clearly during your setup, and we’re actively working to improve this experience.
Refund request
While refund decisions are handled in line with our policies, we never want customers to feel unheard, and we’d welcome the opportunity to review your case again. We truly value feedback like yours, as it helps us improve both the product and the experience for all customers.
If you're open to it, we'd appreciate the chance to take another look and see how we can help. You can reach us directly at support@uplisting.io with your account details, and we’ll ensure this is escalated appropriately.
Thank you again for your candid feedback, we’re sorry your experience fell short, and we hope to have the opportunity to make things right.
Too many bugs in the system and
Too many bugs in the system and , almost no support provided.
Been there 2 years. But last year no any way tobsolve provlems. Wast of time and funds
13 de março de 2026
Avaliação não solicitada
Resposta da Uplisting
Hi there,
Thanks for your feedback and for being with us over the past two years. We’re sorry to hear about your experience, this isn’t the standard we aim for.
We’d like to understand what’s been going wrong and see how we can help. Please reach out to us at support@uplisting.io with your details so we can look into this further.
Not worth the stress!
The cheaper option that you will come to regret!
After years of managing short lettings and over a year with uplisting, I can assure you like me, you will regret going for the cheap option.
There are so many bugs and sync issues that I cannot cope with it anymore, and I only have 1 busy listing on this platform!
It is so hard to setup and the customer service is so very incompetent that anything you want to setup and anything you need fixing becomes a few hours of deep painful stress.
The reason they are still around is that they promise the world and paint this picture of such an oiled machine, and once you are in, it is so hard to move to another platform with the current workload of managing bookings and migrating a ton of settings over.
Do not make the same mistake, avoid this at all costs, or pay with grey hair a few months down the line!
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Uplisting
Hi there,
We understand your frustration with the issues you’ve experienced, particularly around bugs, syncing, and setup. We value your feedback and recognise the impact this can have when managing bookings.
We’re actively working to improve platform stability and make setup and support more straightforward. If you’re open to it, we’d be happy to look into your account and better understand what’s been happening , you can reach us at support@uplisting.io
Thank you for taking the time to share your experience.
quick and responsive
15 de setembro de 2025
Resposta da Uplisting
Thank you so much for your feedback! We’re glad to hear you found our service quick and responsive. We truly appreciate your support and look forward to assisting you again.
Responsive and Always In Touch
Very responsive agent. Who made sure answered my questions and make sure that the question in hand was resolved.
16 de setembro de 2025
Resposta da Uplisting
Thank you for your kind feedback! We’re happy to know that our agent was very responsive and ensured your questions were fully answered and resolved. We appreciate your trust and look forward to assisting you again.
Quick and Effective Assistance
The agent gave straight-to-the-point and effective help, resolving the issue quickly.
5 de setembro de 2025
Resposta da Uplisting
We're happy to hear that our agent provided effective and direct assistance, resolving your issue quickly. We appreciate you taking the time to share your positive experience!
Effective
An agent is always available to attend to you and resolve your issue swiftly.
3 de setembro de 2025
Resposta da Uplisting
We're happy to hear that our team swiftly resolved your issue and was readily available. We appreciate you taking the time to share your positive experience!
its just not very good
its just not very good. the app is rubbish. the financial reporting is inaccurate and cant differentiate between an actual booking and a cancelled booking. I would love to swap if i could be sure what i was swapping to is any better.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Uplisting
I’m really sorry for the inconvenience and for any frustration you’ve experienced with the app. We understand how important accurate financial reporting is, and it’s clear that the inability to easily tell apart actual bookings from cancelled ones can be disruptive. We truly appreciate you sharing this with us, and we’ll be passing your feedback to the team so we can work on making it better.
Avoid
Avoid. Many other channel manager on the market. Uplisting used to be good but it's gone way downhill since the acquistion by AirDNA. No new features, old features breaking and customer service is non-existent. Avoid
24 de julho de 2025
Avaliação não solicitada
Resposta da Uplisting
Thank you for taking the time to share your thoughts. We’re truly sorry to hear that your experience with Uplisting hasn’t been the same since the acquisition by AirDNA. We understand how frustrating it can be when features you rely on change or stop working, and when support doesn’t meet your needs. Please know your feedback is important to us, and we’ll be sharing it with our team so we can work on making improvements.
Lucas helped me very quickly
26 de junho de 2025
Resposta da Uplisting
We're happy to hear that we provided you with prompt assistance. Thank you for your positive feedback; we appreciate it a lot.
Lucas was wonderful but it took a while…
Lucas was wonderful but it took a while to get any help.
25 de junho de 2025
Resposta da Uplisting
We're happy Lucas was wonderful. Apologies for the wait and will work to improve our response times. Thanks for your feedback.
Committed to answering all questions
Committed to answering all questions, i had so many questions at the setup stage but the support team stayed on chat with me each step of the way and had no issue with answering every question i had which really helped get me onboard and setup accurately.
24 de junho de 2025
Resposta da Uplisting
We're happy to hear that our support team was able to assist you thoroughly during your setup! We appreciate you highlighting our commitment to answering your questions and ensuring accurate onboarding. Thank you for your positive feedback!
excellent throughout as usual
24 de junho de 2025
Resposta da Uplisting
We appreciate your positive feedback and are happy you enjoyed your experience with us. Thank you for sharing.
Excellent Customer Service from Sion Breslin
I recently started using Uplisting and had an onboarding call with Sion Breslin, who was incredibly patient, helpful, and supportive throughout. He took the time to answer all my questions and guided me through the tutorials for any tasks I found challenging. My experience with Uplisting has been significantly better thanks to Sion — I’m truly grateful and would happily recommend it to friends and family.
16 de junho de 2025
Avaliação não solicitada
Resposta da Uplisting
We're happy to hear that your onboarding experience was so positive! It's great to know that the guidance and support you received made a real difference. We appreciate you recommending us to your friends and family. Thanks for your feedback!
Brilliant help from the start
Brilliant help from the start. I’m not techy and am new to this process, first time having a website and using a channel manager, but I had the best advice and help. The onboarding is easy to follow. It’s easy to book a call. They answer really quickly. Highly recommend this company. Thank you Ryan.
19 de junho de 2025
Avaliação não solicitada
Resposta da Uplisting
We're happy to hear that you found our help brilliant from the beginning! We appreciate you mentioning the easy-to-follow onboarding process and quick response times. It's great to know that our advice was helpful as you set up your website and channel manager. Thank you for your recommendation!
Uplisting are great
Uplisting are great, the best channel managers around by far, especially when comparing the price to software as well.
18 de junho de 2025
Resposta da Uplisting
We're happy to hear that you find our services great and the best channel managers around, especially considering the value. We appreciate your positive feedback!
Best support by Lucas
Best support by Lucas. Helped me very effectively and provided all solutions. Thanks, Lucas and team.
18 de junho de 2025
Resposta da Uplisting
We're happy to hear that you received effective support and solutions. We appreciate your positive feedback and thank you for sharing your experience with us.
everything perfect
18 de junho de 2025
Resposta da Uplisting
Thank you for your valuable feedback. I'm really glad to hear everything went perfectly well!
Joyce is very helpful.
18 de junho de 2025
Resposta da Uplisting
We're happy to hear that you found our team member helpful. We appreciate your positive feedback!
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