I have a few Ilia products and really rate them however I had a small issue with one of their lip sketch crayons so contacted them to ask if anything could be done. WOW, without any further correspond... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The Ilia products are so thoughtfully crafted. Beautiful formulations for aging skin types. The SPF serum and fo7ndations are beautiful and well worth the cost. And if thats not good enough to get you... Ver mais
A empresa respondeu
They truly have The best customer service I've ever experienced. Tavonia was so helpful and kind and quick to reply. I definitly recommand Ilia Beauty!
Ilia products are great, but their delivery system is the worst ever. Packages always seem to take forever and tracking is terrible. Once I watched a delivery person just throw a package several yard... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
Informações de contato
1100 S Coast Hwy, Ste 318, 92651, Laguna Beach, Estados Unidos
- info@iliabeauty.com
- iliabeauty.com
4,3
Excelente
205 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rockstar customer service
I had the pleasure of interacting with Gian. They helped make what could have been a sour experience, sweet. How they handled my issue was stellar and it just makes me love my Ilia products that much more.
15 de outubro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you for taking the time to share your experience with Gian! We are so happy to hear he was able to turn your experience around and make you love ILIA that much more! Again, thank you for your positive feedback. Have a great rest of your day!
Excellent company
Excellent company. Fabulous products, superb customer service. 100% recommended.
21 de outubro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
We appreciate you taking the time to share this thoughtful feedback! We're so glad you are loving your products and our service, and so happy to hear you'd recommend us. We're always here if you need anything else. Have a great rest of your day!
After rating a recent purchase with…
After rating a recent purchase with 4-stars, Tavonia from Ilia Beauty reached out to me directly and quickly addressed the issue. I’m very happy with their response and I will definitely shop at Ilia again! 😊
17 de outubro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for your kind review. We're happy to hear you were able to connect with Tavonia and you were pleased with her response. She is great! We'll be sure to share this feedback with her. Again, thank you for your time, and we look forward to helping in the future.
Kortnii was a really great help and…
Kortnii was a really great help and went above and beyond to resolve my issue. Thank you for your kindness
5 de outubro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
We appreciate your kind review of Kortnii! We're so happy to hear she went above and beyond. Your support means the world to us, and we look forward to helping in the future. Thank you for your time!
I had the greatest customer service…
I had the greatest customer service experience with Gian today. I had ordered & received the Super Serum Skin Tint with SPF 40 sunscreen & used it for about a week but wasn't 100% sold that it was the right product for me. The coverage was great & the best tint color I had ever been matched with but, at age 73 with combination oily skin especially my forehead I'm not interested in looking more dewy.
I reached out to customer service & connected with Gian. She had my picture, knew what tint color I had been using & then matched me up with the Skin Rewind Complexion Stick which should work with my mature skin. These are great products backed up by employees that actually care about the customer. How refreshing!
4 de outubro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for sharing your experience! We're thrilled to hear how well Gian took care of you and helped find a product better suited for your skin. It means so much that you noticed the care and attention our team strives to give every customer. We hope you love the Skin Rewind Complexion Stick just as much! We look forward to assisting you in the future. We are always here if you need us!
Amazing customer service!
2 de outubro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
We are so happy to hear you were pleased with our customer service! We're grateful for your support and look forward to connecting in the future.
Tavonia was so helpful when I reached…
Tavonia was so helpful when I reached about an issue that I had with my purchase. She really came through for me, and that made me like the Ilia brand so much better. Thank you Ilia and Tavonia!
30 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you for your thoughtful review! We're so happy to hear that Tavonia helped you and that you felt she came through for you. That is our #1 goal! We look forward to helping you in the future. Thank you, again!
Extremely poor shipping and customer communication
Where is my order?
I am furious. I placed an order a week ago and though the website says 2-3 business days, it's been 7 days (5 business days days) and I still have not received confirmation that it has been sent.
I thought it was a scam and after sending emails to customer support, which I've received three automated responses from, but still no answer to my question, I am still unsure if it's a scam.
On top of this I signed up to VIP membership and have received 7 emails since urging me to buy things or try things, when I still have not received the products I've bought that you may or may not have shipped, but you've definitely taken payment for.
I am extremely disappointed by this customer experience from a brand I assumed to be fairly high quality. This really is extremely below the base level of customer experiences in 2025. Amazon shops turn around their shipments and responses faster.
22 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
We’re so sorry for the frustrating experience you’ve had with your order. This is absolutely not the level of communication or service we want to provide. After looking into this, we discovered that your item was placed on backorder due to a SKU going out of stock, but we weren’t notified right away, which is why you didn’t receive the clear updates you should have.
We’re reaching out to you directly via email now to resolve this and make sure you receive your order as quickly as possible. We also sincerely regret the lack of timely replies to your support messages, as well as the added frustration of receiving promotional emails while waiting for your order. That’s not how we want any customer to feel.
Thank you for bringing this to our attention— we take your feedback seriously and are working to improve our communication and order notification processes. We truly value your patience, and we’re committed to making this right for you.
I was in a hurry to recieve my…
I was in a hurry to recieve my package,and I let them know why. They were very helpful to send it quickly.I appreciate the thoughtfulness. Thank you.
Tulin
26 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
We're so glad we could help get your package to you quickly! Thank you for letting us know what you needed— we're always happy to do what we can. We truly appreciate your support!
I had a small issue with one of my…
I had a small issue with one of my beloved products and they sent me a new one, without any issue. They trusted I was a loyal customer and they stand behind the quality of their work. I love every product of theirs I’ve ever tried and cannot wait to try more ❤️❤️❤️
26 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for your loyalty and trust in us! We're thrilled we could quickly resolve the issue and get you back to enjoying your products. Your kind words mean the world to our team, and we can't wait for you to try more!
Excellent customer service
I was sent an incorrect item from my order and they quickly responded to keep the extra item and immediately shipped what I ordered. Excellent customer service!
26 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you for your review! We're so glad our team was able to quickly resolve the issue and get you what you ordered. We truly appreciate your feedback and your support!
Kortnii at Team ILIA is what customer…
Kortnii at Team ILIA is what customer service is all about. Amazing service and great communication. Makes me want to buy all my products from Ilia!
27 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for the kind words! We're thrilled to hear that Kortnii provided you with such excellent service— we'll be sure to share your feedback with her. We truly appreciate your support and look forward to serving you again soon!
GREAT PRODUCT
Updated review. Great product. We had a big snafu with customer service but they ultimately resolved it.
13 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you for your feedback, and we sincerely apologize for the frustrating experience. We're glad you're happy with the product, but you absolutely deserved better communication from us.
We investigated your emails from September 14, 17, and 24 and discovered that your ticket was closed without a response when it shouldn't have been. We've since resolved the issue to prevent it in the future and responded to your inquiry. We take full responsibility and understand this doesn't make up for the time you spent waiting.
This isn't reflective of the service we strive to provide. If there's anything else we can do to make this right, please don't hesitate to reach out directly, and we'll ensure you're taken care of immediately.
Thank you for giving us the opportunity to address this.
I had a wonderful experience with Tavonia
I had a wonderful experience with Tavonia from the customer service team. The Before Dawn product wasn’t quite what I’d expected and Tavonia was kind and incredibly helpful in all communication, and she provided mutiple (and very generous) options to resolve the issue. It’s also the fastest response I have ever received from any customer service!
23 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for your thoughtful review! We're so glad to hear that Tavonia was able to turn your experience around and provide the support you needed. We know how important it is to feel heard and helped, and it means a lot to us that Tavonia's care and quick response made a positive impression. We’ll be sure to pass along your kind words to her— she’ll be thrilled to know she made a difference. Thank you again for being part of our community!
Beyond Outstanding Customer Service! Thank you Gian!
I have loved the skin tint serum for years. The VIP sale came up and I was having trouble with an order and the promotion working (total user error). I opened the little online chat and Gian popped up to help me. Gian went above and beyond to help me and be sure that I was taken care of. Gian was professional, kind, helpful and generous with her time and expertise. So, not only are the Ilia products amazing, so is their customer service! 10/10 recommend them!!!
18 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for your kind words and continued support! We're thrilled to hear how much you love the Skin Tint Serum, and even more delighted that Gian was able to step in and make your VIP Sale experience smooth and enjoyable. Gian truly goes above and beyond for our customers, and your recognition means the world to us. We're so grateful to have you as part of the ILIA community. Thank you for the 10/10 recommendation. We can’t wait to serve you again soon!
Excellent customer service
Excellent customer service! Tavonia was prompt, professional, and went above and beyond to assist me. I truly appreciate the outstanding support and will absolutely be a repeat customer.
17 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Tavonia— she is amazing. Your kind words mean a lot to us, and we’re so glad she was able to provide the prompt and professional support you deserved. We look forward to serving you again soon. Thanks for being a part of our community!
Kind
Kind, thorough, responsive and fast. Thank you so much. This is why I adore Ilia. Take a bow Tavonia
16 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for sharing this thoughtful review! We’re so glad Tavonia’s kindness and quick support made your experience such a positive one. We’ll be sure to pass along your kind words— she’ll be over the moon to hear this.
Tavonia was so helpful
Tavonia was so helpful, quickly addressing my issue. And being so so kind. Her use of emojis and enthusiasm was so joyous
13 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you for sharing this feedback! We’re delighted to hear that Tavonia’s kindness, enthusiasm, and thoughtful touches made your experience such a positive one. We’ll be sure to pass along your kind words— she’ll be so happy to know she made your day brighter!
We truly appreciate you being here with us and look forward to helping you again soon.
ILIA has excellent values, products and service
ILIA has excellent values, products and service!
I was helped by Tavonia as I missed out by a few hours on their VIP Sale which gave a free multi-stick with every order. She was amazing in arranging for one to be sent out separately!
Customer service like this is so rare these days so it’s really refreshing! Thank you Tavonia! 🙌
13 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for taking the time to leave this thoughtful review! We’re so glad to hear Tavonia was able to help and ensure you didn’t miss out on the VIP Sale gift. We couldn’t agree more— she’s amazing, and we’ll be sure to share your kind words with her.
It means so much to us that you value not only our products, but also the care our team puts into every interaction. We’re grateful to have you as part of the ILIA community!
I absolutely love ILIA makeup
I absolutely love ILIA makeup! The products are such a perfect balance of clean ingredients, beautiful textures, and stunning results. Every item I’ve tried feels weightless on the skin while still giving gorgeous coverage and a natural, healthy glow. It’s rare to find makeup that performs so well while also being kind to the skin.
What makes ILIA stand out even more is their amazing customer service. The team is so responsive, friendly, and genuinely helpful. They went above and beyond to answer my questions and made the whole shopping experience effortless. It really feels like they care about their customers just as much as they do about their products.
I couldn’t recommend ILIA more highly — both for the quality of their makeup and for the outstanding service that makes you feel truly valued.
10 de setembro de 2025
Avaliação não solicitada
Resposta de ILIA Beauty
Thank you so much for sharing this beautiful review! We’re thrilled to hear that you’re loving the balance of performance and skin-friendly ingredients in our products. It means the world to know they’re helping you feel confident with a natural, healthy glow.
Your kind words about our team truly made our day. We always want our customers to feel cared for and supported, so it’s wonderful to hear that reflected in your experience.
We’re so grateful to have you as part of the ILIA community and can’t wait to continue being a part of your beauty routine.
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