Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... Ver mais
Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... Ver mais
Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.
Informações de contato
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- hello@iloveretro.co.uk
- iloveretro.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality furniture and fantastic customer service.
I am delighted with the quality of the dining chairs I have just purchased they look amazing! Customer services have been brilliant too keeping us updated on our delivery which came in good time. Thank you so much I will definitely be buying more items from this company!

Resposta da I Love Retro
HANNAH GLASS PINEAPPLE TABLE
I saw this lamp on many other sites but found the I Love Retro had the best price. It is a stunning lamp and so pleased I bought.
Great service and delivery as promised. I would purchase again from ILR.

Resposta da I Love Retro
Service really good all except told we…
Service really good all except told we had to be in to sign for delivery.
When item was delivered it was just left on our doorstep.

Resposta da I Love Retro

Resposta da I Love Retro
The dining chairs are excellent…
The dining chairs are excellent quality. The delivery was almost 3 months late, however this was due to the current shipping crisis and not the fault of the company. Overall very happy

Resposta da I Love Retro
Great service quick delivery and…
Great service quick delivery and quality product

Resposta da I Love Retro
Great Customer Service
I ordered a nest of tables and unfortunately one of the tables had a scratch on it. Alice dealt swiftly with my request to uplift and replace the tables. Not only very responsive but organising re-delivery and collection of the old set all on dates that suited me. Very impressive and personal service

Resposta da I Love Retro
Quick delivery and good furniture 👍🏻

Resposta da I Love Retro
Great Service
Although there was a slight mix up with the tracking information regarding a longer than expected expected delivery date, this was very quickly sorted out by Alice and my parcel arrived the following day. Her helpfulness and excellent communication made the transaction both easy and a pleasure.

Resposta da I Love Retro
Fabulous service from a well run…
Fabulous service from a well run company, very prompt reply to an enquiry, it’s a pleasure to purchase from them.

Resposta da I Love Retro
Very swift response when I requested a…
Very swift response when I requested a refund (which was down to me not attending to the clearly displayed shipping timeframe, so no fault of theirs to begin with!)

Resposta da I Love Retro
We are still waiting for our goods to…
We are still waiting for our goods to arrive...these were ordered in August with an original delivery date of October. Alice has been great at responding but we have had to chase for updates, and the delivery date has been pushed back 3 times now. I'm concerned we won't have a dining table for our first Christmas in our new home. Please please can they be more transparent in their supply and delivery information, so false expectations aren't set?!

Resposta da I Love Retro

Resposta da I Love Retro
I Made a mess with my order
I Made a mess with my order. Emailed to state the issue and was dealt with timely and efficiently also very pleasant.

Resposta da I Love Retro
8 months and only 1 of 5 items delivered and appalling communications
I placed an order on 2nd April 2021 for 5 items from the Odette range of furniture. At the time they said it was a preorder but I had to pay in full up front, for delivery at the end of May. Nothing arrived and no communication. I chased them by email as the one mobile number I could find was never answered. They then did dispatch one item which arrived on 2nd July. They said by email that the rest were delayed and would arrive at the end of August. I never ever got any emails informing me of what was going on except when I chased them. Each time, the delivery was about 2 months away and they were about to be dispatched from China. I am still being told the same thing, though all the other companies who used to stock the same range say that their suppliers say it is no longer available. They gave me an extra 10% discount for my 'patience' (or idiocy) but no goods. I have given them 2 stars as they did deliver one item only a month late, and did give the 10% off that they promised. However, the appallingly poor communications and the lack of clarity and honesty about the delivery, even now, means that they are totally unreliable and I would never use them again however cheap and wonderful their products might be. Never trust a company that you cannot phone. I now wait to see if they will refund the £1300 + money that they owe me.
Great customer service
Great customer service - very quick and very helpful!! Alice was wonderful

Resposta da I Love Retro
Vetell Floor Lamp
Very happy with my Vetell floor lamp. Arrived earlier than expected. Straightforward to put together, and looks great. Had one small query with customer services which Alice promptly took care of the same day. Would definitely order from Love Retro again.

Resposta da I Love Retro
Helpful and quick!
Alice was very quick and helpful to rectify an issue with my order. Much appreciated.

Resposta da I Love Retro
Helpful Alice
Alice was extremely helpful in updating me on our order

Resposta da I Love Retro
I bought a pair of lamps which looked…
I bought a pair of lamps which looked beautiful in the picture.
On receiving them I felt the quality was poor considering their price & wished to return them.
Unfortunately to return them I would have been charged £9.95 each & was understandably very disappointed at this!
I was offered a 20% discount if I decided to keep them & whilst still not really totally happy with the lamps I did decide to keep them rather than waste £20 returning them.

Resposta da I Love Retro
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







