Due to some technical issues, my Iluumi stopped working, so I immediately emailed the technical support team. Within minutes, I received a response, and they quickly resolved the issue. Mis helpe... Ver mais
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Veja o que dizem as avaliações
My experience shopping was brilliant, they did forget to pack my free gifts but I emailed them and Mia was such a great help she responded so quickly and shipped out the missing items straight away an... Ver mais
A empresa respondeu
Used the shampoo, conditioner and hair mask at my friends house, fell in love with it after only 1 use. My hair had never felt so soft, shiny, and honestly, it was gorgeous. Ordered the 3 that... Ver mais
A empresa respondeu
My first shipment was damaged and never delivered. The replacement arrived with the courier bag already open and shampoo leaking from the bottle. I had also received two shampoos instead of a shampo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Meet ILUUMI! 👋 We are a beauty and self-care brand focused on making everyday routines easier, more effective, and confidence-boosting. We offer a range of at-home beauty essentials, including IPL hair removal devices, nourishing hair care products, and must-have beauty tools designed to deliver real results. Our hair care collection features protein-enriched formulas and botanical ingredients that help support smoother, shinier, and healthier-looking hair. Our beauty devices are created for convenience and performance, so you can enjoy salon-like results from the comfort of your home. At ILUUMI, we genuinely value our customers and your feedback. We’re always working to improve and create products that fit seamlessly into your lifestyle, because feeling confident should be simple!💓
Informações de contato
Austrália
- support@iluumi.com.au
- iluumi.com.au
4,1
Muito Bom
30 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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I truly value the effort your team has…
I would like to express my sincere appreciation for the excellent service and support I received. Everything was handled so smoothly and professionally, and I truly felt valued throughout the entire process. Your guidance, patience, and attention to detail made a significant difference, and I’m very grateful for your efforts. Thank you for going above and beyond to ensure everything was perfect. I am extremely satisfied and would highly recommend your service to others. Keep up the amazing work♥️
10 de abril de 2026
Avaliação não solicitada
Resposta da Iluumi
Hey there, Yasana!
This is amazing! We are so happy you are satisfied with the service! Thank you so much for your kind and thoughtful words! We always strive to provide smooth, professional service, so knowing we made a positive difference for you is incredibly rewarding.😍
Thank you again for your support, and we’re always here for you whenever you need us!🙏🙌
Much Love,
ILUUMI TEAM!
Frizz begone !
I had read some good reviews of this product so I decided to try it for myself.
I have had problems with frizzy hair for a long time so I was thrilled to see how smooth and silky my hair was after using the mask. I definitely recommend this product and will continue to purchase. Thank you .
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Iluumi
Hey there, Raelene!
That is absolutely amazing! We are so happy you are seeing great results already! We really appreciate the support! If you need any discount on your next order, just hit us up anytime!
Much Love,
ILUUMI TEAM!
Love my device
Love my device. I use it on a regular basis about once a week now, used to use it twice a week when first started and it’s brilliant.
16 de outubro de 2025
Avaliação não solicitada
Highly recommended!
Customer service is outstanding!! My experience overall is great and the products are really top of the line. I cannot look for any other IPLs, as they offer effective ones. I have my Iluumi PRO which I use every week (3 a week) and it really helps stun the hair growth on my legs and underarms. After IPL moisturiser is the best! Keeps my skin plump after the treatments. All in all, highly recommended!
2 de fevereiro de 2026
Avaliação não solicitada
Don't buy this rubbish
How on earth can a bowl of Grease get so much attention? Heavy advertising. This is nothing more than a bowl of grease. Don't waste your money on this brand for any product
17 de janeiro de 2026
Avaliação não solicitada
Item never shipped
Orded with a stated '5-10 day express shipping' within the confirmation email. 20 days now and no tracking information and no item received. Multiple emails to customer service have gone unanswered. Avoid.
12 de dezembro de 2024
Avaliação não solicitada
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