Excellent efficient service thank you, it's very much appreciated. I placed my order early afternoon, within the hour I received an email saying my order had been picked & shipped. I was then give... Ver mais
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Veja o que dizem as avaliações
The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Ver mais
A empresa respondeu
Usually all goes smoothly with this regular order. However, unusually, tracking showed a hold up in the delivery process at Milton Keynes which meant the order arrived a day later than expected. The... Ver mais
A empresa respondeu
Buy these for an elderly relative. They say they are the best ones they have ever used, service and communication is good. Easy to use website. Thank you
Detalhes da empresa
Escrito pela empresa
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Informações de contato
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Reino Unido
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Excelente
953 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No stock-again
I have been ordering for a few month and have set up 2 subscriptions, 1st was cancelled as no stock of which i had no notification and only found out when i rang, so changed the subscription over the phone. Had 1 order and lo and behold this item is now out of stock, again no notification and it has left me with no stock at home. I can't buy local as need small size and nowhere seems to stock that size.
Very disappointed that this has happened twice in a matter of 3 or 4 months
Got told to make a one off order of different make but this is more expensive
13 de dezembro de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you for your feedback. We're very sorry for the inconvenience and frustration this has caused. We understand how important it is to receive your subscription orders on time, and we apologise that you weren't notified about the stock shortages. Your comments have been noted and will be shared with the relevant team as we work to improve both our stock availability and communication. We truly appreciate your patience.
Incontinence Shop runs Black Friday…
Incontinence Shop runs Black Friday offers. I answered one for Drylife and the box arrived. On opening the Drylife packaging there were 14 Abena M4s. Believing this to be a manufacturing error, I asked for exchange and the response was that the Abena M4s are a discontinued line and the company are passing them off as Drylife, live with it. I have had leakage problems with M4s in the past which is why I switched to Drylife. I will be switching suppliers. You should beware that this company does not supply as advertised.
23 de novembro de 2021
Resposta da Incontinence Shop Ltd
Thank you for you review on the Drylife XPlus Slip. We're sorry to hear this wasn't the product you were expecting. There are 2 products in the Drylife Slip range with one being the XPlus that was produced by Abena on behalf of Drylife. I will feedback your comments to the web team to make this clearer on the website. If you'd like to discuss this further please do drop us an email or give us a call. If you have any unopened packs you can create a return by going to https://www.incontinenceshop.com/returns Thanks, Nick
I have been buying incontinence…
I have been buying incontinence products and, The items I have bought have been excellent quality and size and well made
26 de outubro de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback. We're delighted to hear that you're happy with the quality, sizing, and workmanship of our products. We truly appreciate your support and look forward to serving you again.
Stupid security/ password reset mechanism
Is my account locked - and if so, for how long? - or is it just the wrong password? DO TELL! You don't really want my business, do you? If you're so bonkers about security, go to 2FA
9 de outubro de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Hi Linda, I’m sorry to hear you can’t log in to your account. Locking accounts isn’t something we do so I’m not sure what’s happening here. However I have sent you through a reset password email for you to choose a new password. If some reason you don’t get this you can request another at the link below. Please drop us an email if this doesn’t work and we’ll see what else we can do. Apologies for any inconvenience caused. Thanks, Nick https://www.incontinenceshop.com/customer/account/forgotpassword/
First time customer
First time customer. Ordered items online for 3-5 working days delivery and 2 days later they’ve arrived. Not only an efficient problem free delivery by Yodel, but this company’s outer packaging was discreet, not giving away any details of the contents. Very pleased with this order. My only error is I forgot to add two 250ml Tena wash creams to the original order. I’ll have to wait until I have need for another order as the postage for just these forgotten items is expensive.
8 de setembro de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you for your lovely feedback. We're delighted to hear that your first order arrived quickly, that the packaging met your expectations, and that you were pleased with our service. We appreciate your support and look forward to helping you with your next order.
Decent products fair prices
Have placed multiple orders with them via Amazon. Recent one direct was a hitch. Will consider ordering from Amazon again but not direct. Decent products.
17 de junho de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Update: Thanks for your additional comments. If you’d like to discuss this further please drop us an email or phone call. Thanks, Nick
Wow just wow!
Wow just wow!!
I ordered some tena for my mum on 1/4/21 who lives in another town from me. They were delivered 2/4/21 and i didn't pay for nxt day delivery!
Im so impressed with this company i will certainly be using them again in the near future, and will also be recommending them to other family members.
One happy customer 😁
3 de abril de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear your order arrived so quickly and that you were pleased with our service. We really appreciate your recommendation and look forward to serving you and your family again in the future.
Excellent customer service
Excellent customer service. I bought 6 packs of tena flex and paid the small amount for next day and had the delivered to my work place. It dawned on me that they may be packed in one box so I phoned and asked for them to be packed in 2 boxes as I have a bad back and they would be too heavy for me to lift, and wouldn't want my colleagues seeing them if I opened the box to split them. They came packed in 2 boxes inside one larger one, all plain cardboard. This was on the morning of despatch,and I got them at 11.00 am. Very pleased with the service and the price. I will be a faithful customer from now on.
Thanks.
30 de março de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you so much for your fantastic feedback! We're delighted to hear that our team was able to accommodate your request and that your order arrived quickly and discreetly packaged. Your kind words mean a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again in the future.
Excellent service
20 de março de 2021
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear you were happy with our service. We truly appreciate your support and look forward to serving you again.
Every thing went like clockwork
Every thing went like clockwork, the only thing that could have made things awkward was my inability to be efficient with the I Pad.
18 de março de 2021
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear everything went smoothly. We're glad we could make the process easy, and we appreciate your support. We look forward to serving you again.
Quality products at competitive prices.
Excellent attention to my order, ensuring the items were received promptly, delivered by Yodel. Great service. I recommend Incontinence Shop Ltd for quality products at competitive prices & efficient service with helpful assistance on the phone when needed.
2 de março de 2021
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear you were happy with our service, prompt delivery, and customer support. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to serving you again.
The service is good
The service is good. However, I'm not impressed by how you hike the starting price – with firstly VAT then delivery cost.
An up-front cost would be much more honest.
M Warnes
28 de dezembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your feedback. We're pleased to hear you were happy with our service. We also appreciate your comments regarding our pricing display. Your feedback is valuable, and we'll share it with the relevant team as we continue to improve the shopping experience for our customers.
Confidence
Absolutely no problem at all excellent process and services will use again
2 de dezembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear everything went smoothly and that you were happy with our service. We truly appreciate your support and look forward to serving you again.
There is a wide selection of products…
There is a wide selection of products available. My order arrived in a timeous manner.
29 de novembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear you were happy with our wide range of products and the prompt delivery of your order. We truly appreciate your support and look forward to serving you again.
"Very fast delivery product as ordered…
"Very fast delivery product as ordered and price lower than in store.
24 de novembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear your order arrived quickly, the product was exactly as expected, and that you found our prices competitive. We appreciate your support and look forward to serving you again.
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear your order arrived quickly. We truly appreciate your support and look forward to serving you again.
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear you were happy with our service, on-time delivery, and communication. We truly appreciate your support and look forward to serving you again.
I ordered the wrong items and the…
I ordered the wrong items and the customer service that I received was excellent
Well done
19 de novembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear our customer service team was able to help and that you had a positive experience. Your kind words mean a lot to us, and we truly appreciate your support.
Good service and if items are out of…
Good service and if items are out of stock, notification when back in stock are excellent.
Quite a good selection of items as well
17 de novembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear you're happy with our service, stock notifications, and wide selection of products. We truly appreciate your support and look forward to serving you again.
Excellent super fast sending highly…
Excellent super fast sending highly Recommended
13 de novembro de 2020
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear your order arrived so quickly. We truly appreciate your recommendation and look forward to serving you again.
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