Excellent efficient service thank you, it's very much appreciated. I placed my order early afternoon, within the hour I received an email saying my order had been picked & shipped. I was then give... Ver mais
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Veja o que dizem as avaliações
The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Ver mais
A empresa respondeu
Usually all goes smoothly with this regular order. However, unusually, tracking showed a hold up in the delivery process at Milton Keynes which meant the order arrived a day later than expected. The... Ver mais
A empresa respondeu
Buy these for an elderly relative. They say they are the best ones they have ever used, service and communication is good. Easy to use website. Thank you
Detalhes da empresa
Escrito pela empresa
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Informações de contato
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Reino Unido
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Excelente
953 avaliações
Pede aos clientes que avaliem
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Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
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Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order arrived very quickly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Good prices and excellent timescale for…
Good prices and excellent timescale for delivery
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found our prices competitive and were pleased with our excellent delivery timescales. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
ideal size bed pan
really ideal size so easy for my disabled mum to just lift her bottom up in the middle of the night rather than trying to get her up and take her to the toilet
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that the product is the ideal size and has made things easier and more comfortable for your mum, especially during the night. We understand how important convenience and support can be, and we're pleased that the product is helping with her needs. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Trustworthy business start to finish!
The ordering process was easy to follow.
Information on transit of order given.
Goods received well wrapped and undamaged.
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found the ordering process easy to follow and appreciated the updates while your order was in transit. We're also pleased that your goods arrived well wrapped and in perfect condition. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Second to none.
Excellent service, wide range of products and next day delivery. Everything I could ever need to deal with my problem. Thank you, Gill Jackson
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you so much for your wonderful feedback, Gill! We're delighted to hear that you’re happy with our excellent service, wide range of products, and next-day delivery. It’s great to know that we’re able to provide the products and support you need. We truly appreciate your kind words and support, and we look forward to continuing to serve you at IncontinenceShop.
NO PROBLEMS EASY TO ORDER AND RECIEVE
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you had no problems ordering and that your delivery was smooth and straightforward. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Product is of good quality and…
Product is of good quality and delivered very quickly
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you are happy with the quality of the product and that your order was delivered quickly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Excellent and professional servie
27 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you experienced excellent and professional service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you found the ordering process easy and that your delivery arrived on time. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Good decent service
Good decent service. Delivery excellent
Well priced products. Will order again
3 de outubro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were happy with our service, excellent delivery, and well-priced products. We truly appreciate your support and look forward to welcoming you back for your next order at IncontinenceShop.
Resposta da Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you’re happy with the size of the bags. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found our ordering process easy, our prices competitive, and our discreet packaging to your satisfaction. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
My Mother is always pleased with the…
My Mother is always pleased with the products and the service with very fast delivery is second to none, thanks!
21 de setembro de 2023
Resposta da Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that your mother is always pleased with the products and that you continue to enjoy our fast and reliable service. It means a lot to know we’re meeting your expectations. We truly appreciate your continued support and look forward to serving you and your mother again at IncontinenceShop.
Resposta da Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you were very happy with our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Word of warning
Word of warning. I ordered my first delivery in January of 80 night pads, I set up a subscription for it at the same time.
The order was every 12 weeks.
12 weeks = 84 days.
My pack had 80 pads in.
I would have expected a company to deliver within or on the 80 days.
When I checked my account it said the order would be generated on the 80th day. I foolishly presumed this would be the delivery date.
Oh no!!!
I am left 4 nights short.
A nightmare situation has arose.
Thank goodness for Amazon
7 de abril de 2023
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Hello and thank you for your review. We’re sorry to hear the delivery interval information wasn’t clear enough. We’ll use your feedback to update the subscribe and save information to help prevent this kind of issue in the future. For clarification, our subscribe and save feature isn’t linked to the number of products in a pack. It’s the number of packs you’d like to receive at a set interval. In your particular scenario we’d recommend switching to the 8 week schedule to avoid running out. We’re currently considering adding extra intervals. Apologies for any inconvenience caused. Thanks, Nick
Excellent Service!
I have used IncontinenceUK for just under a year for a monthly order and have been very pleased with the service which has been professional and faultless. It has been one less worry to deal with as a sole carer for my wife, and has proved to be cheaper and more reliable than my local supermarket delivery.
I was concerned that the standard shipping used Yodel, but the local service was excellent.
As my wife is now in a nursing home, I no longer need to use this company, but would like to thank them for their service.
27 de outubro de 2022
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you so much for your thoughtful and heartfelt feedback. We’re truly grateful to hear that our service has helped make things a little easier for you as a sole carer for your wife. We’re delighted that your monthly orders were reliable, professional, and provided good value compared with other options.
We also appreciate your comments regarding the delivery service and are pleased to know your local courier service provided a positive experience. We completely understand that your circumstances have changed, and we wish you and your wife all the very best.
Thank you for choosing IncontinenceShop over the past year and for taking the time to share your experience. Your kind words mean a great deal to our team.
The products are always out of stock not very good
The products are very good problem is they keep being out of stock for weeks at a time and don’t get a straight answer when they will be back in stock considering the products they sell it’s just not good enough
16 de fevereiro de 2023
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you for your feedback. We sincerely apologise for the inconvenience caused. We understand how important it is to have these products available, and we're sorry for the frustration caused by stock shortages. We appreciate your patience and are working to improve product availability and communication.
super efficient so far
I’ve been dealing with them for about two years now. They’re efficient and very prompt, despite using Yodel. You can get through to them on the phone if you’re stuck. Most UK companies are a pain in the neck, but Incontinence Shop have been excellent. If other online outfits were this well run, we should all be a lot happier.
25 de junho de 2022
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you so much for your wonderful feedback and for being a valued customer over the past two years. We're delighted to hear you've had such a positive experience with our service and customer support. Your kind words mean a great deal to our team, and we truly appreciate your continued support.
Disappointed incontinence bodysuits
Bought 3 of these for my husband who as alzheimers and is incontinent, they are good for holding his pad in place. However he is only very slim, size medium and looking at the sizing guide I ordered extra large for the length. They only just fitted comfortably but since washing as directed it is a struggle to fasten them rendering them mo good. Sorry but they need to be made a bit more realistic to actual sizes. I now have to sew some pieces in to be able to use them.
10 de abril de 2022
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you for your feedback. We're sorry to hear the fixation pants shrank after washing and no longer fit comfortably. We appreciate your comments regarding the sizing, and we'll be sure to pass your feedback on to the manufacturer for review. Thank you for bringing this to our attention.
Order num W001202728
Order num W001202728
Took this item shopping on satuarday. My husband was sceptical, but I remained positive. Was useful to reach bottom shelfs. Found it a strain on my wrist for heaver items.
But all said, would say its useful when shopping alone.
Purchased a Arthri Grip Pro, to help me when doing the weekly shop. Purchased at 2.55pm Thursday, express delivery. With me by Friday afternoon. Can't say if prouduct will be useful, will have to wait untill I go shopping. Anything to cut out the bending stretching, low/ high shelf I'll give a try. Hope it works, so I don't have to depend on, another's help.
25 de fevereiro de 2022
Avaliação não solicitada
Resposta da Incontinence Shop Ltd
Thank you for your lovely feedback. We're delighted to hear your order arrived so quickly and that the Arthri Grip Pro has been helpful during your shopping trips. We appreciate you sharing your experience and your comments about heavier items, and we hope it continues to make shopping easier and more comfortable for you.
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