Indesit Avaliações 203

After three attempts to get fittings that were missing in the original delivery of an Indesit fridge freezer, I give up.

I purchased an integrated Indesit fridge freezer and during installation found that three hinge covers were missing from the included fittings.

These hinge covers are seem to be mostly aesthetic, but they may also reduce the chance of corrosion of the metal hinges over time - so not essential parts, but still desirable.

My first contact with Indesit customer support was while registering for the warranty. I asked about missing fittings, and the support rep told me that I needed to contact the retailer - which was wrong.

After being directed back to Indesit support by the retailer, I got in contact with them through WhatsApp and explained that fittings were missing from the original delivery. I included a photo highlighting the missing parts in the installation instructions and a photo showing where they were fitted to the hinges to make it as clear as possible what was needed. They agreed to send me the missing parts.

After waiting about two weeks the parts had not arrived. Indesit support could not provide me with a tracking code for the delivery to follow up but offered to send the parts again.

This time the parts did arrive, but they were incorrect. I contacted Indesit support again, once again providing photos showing what parts were needed, plus a photo of the wrong parts that were sent. This time support offered to send a full fittings kit.

After a few days the kit arrived, but like the original delivery, it did not include the fittings that were actually needed.

I went back to Indesit support again and provided them with more pictures to try and make it totally clear what was needed. Again, they agreed to send the parts.

The third delivery was no better, and the parts supplied had nothing to do with what was needed.

At this point, I give up. With the photos I've provided, it’s crystal clear what's needed, but they just can't seem to get it right. The fittings aren't essential to the operation of the appliance so I've just resigned myself to seeing ugly metal hinges every time I open the doors.

The fridge freezer itself has been working well for the three months that I've had it, but the poor performance of Indesit customer support has been disappointing.

Very efficient and timely.

Fantastic service

Everything really very satisfied

Engineer arrived on time, was professional and efficient and fixed the problem

Engineer was very professional and gave some very helpful advice about the machine

The door of my Indesit washing machine had dropped within a few months of purchase and difficult to close . I contacted the service team and my issue was dealt with swiftly and expertly and sorted within 1 week .. happy days

Great product and very good after sales service 👏

The response time was quick. Communication about assessment of the problem and planning the engineer's visit was efficient.
The engineer arrived at the agreed time and was friendly and kind to my elderly mum who lives alone.

Great overall from start to finish

Hob blew a main board on 26th December. Excludin weekend, product was repaired with 3 working days. Customer Service and Engineer were top class. Overall a gold star experience.

Brilliant service and the engineer was a gentleman

Have a washer dryer few years gone rusty drum broke machine ,decals wore of front waste of money would not buy this brand again

Highly recommend very efficient and solved problem quick

Short waiting times between reporting issues and engineering arriving