The fitting and selection process was streamlined, educational and efficient. Didn't realize it was to be a Chinese made product. Kinda tried of companies using them as way to cut costs and jus... Ver mais
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Veja o que dizem as avaliações
Excellent service and knowledgeable input throughout the measurement appointment. Was not rushed, given clear options so I could make informed decision, and very personable. Though I only ordered a... Ver mais
Stephanie was incredible. First of all their suits are all amazing quality with so much customization. Best fitting suits I have. Customer service wise: I did have a rather weird tear that rip... Ver mais
The setup experience for getting my wedding suit went well, but it all went bad after i received it. I was told I would get an included fitting after receiving my suit, but the store in which i worked... Ver mais
Detalhes da empresa
- Loja de moda masculina
- também em
- Loja de Roupas
Informação fornecida por fontes externas variadas
Indochino was founded on the belief that you don't need to spend a fortune on custom clothing. We make high quality made to measure clothing – all for a perfect fit at a great price. Each garment is customized by you and delivered in just two weeks. Order online or at any of our North American showrooms.
Informações de contato
Estados Unidos
- 1-855-334-0788
- help@indochino.com
- indochino.com
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great to be Tailored
Was pretty easy in and out. My tailor Lisbet was great and a delight to work with. Love Indochino’s top quality and selection.
My first time shopping this brand
My first time shopping this brand. Pablo provided exceptional service on a timely manner.
Very friendly and professional
Very friendly and professional. Very good attention to detail.
Friendly and understanding staff
Staff were really friendly and understanding in trying to help you get the best fit and service.
Worst fitting suit of my life
Worst fitting suit of my life. Cheap materials I can see through every piece of the clothing. Will adamantly tell everyone to never get close to this business
Jeff was great and knowledgeable
Jeff was great and knowledgeable
10/10 experience from the employee…
10/10 experience from the employee Gray, very professional and calm. Store is in westfield san jose
Disappointing Quality and Zero Accountability
I’ve been a repeat customer with Indochino, but after my latest experience, I can’t see myself supporting this brand anymore. I ordered a custom suit based on the colour displayed online, expecting some slight variation, but what I received was significantly darker and nowhere near what was advertised. Despite providing clear photo evidence and repeatedly explaining my concerns, the customer service team refused to acknowledge the issue, insisting the suit was “close enough” to what I ordered.
It’s frustrating to deal with a brand that not only dismisses a loyal customer’s concerns but also shows no willingness to work towards a resolution. Their approach felt rigid and indifferent, focusing more on being “right” than on customer satisfaction. For a company that markets itself as premium and high-quality, this was one of the worst customer service experiences I’ve had.
If you value good customer service and expect a company to stand by its product, I’d recommend looking elsewhere.
Really great customer experience with Makila
Very happy with my custom suit fitting with Makila. The location is inside the fashion show mall, and tons of samples to feel fabrics, buttons, suit pants, etc. Makila was pleasant to work with and highly recommend this location with an appointment.
Makila was great during my fitting and…
Makila was great during my fitting and suit customization. I appreciate that very much!
Brandt is amazing!
Brandt was incredible! He has such good attention to detail and made sure we got every little thing we wanted for my partner’s suit. We would recommend him/Indochino for all custom suit needs.
Great experience for a custom suit
Great experience for a custom suit, Soma was awesome
Excellent experience
Excellent experience with Miguel! He was professional, helpful, and friendly! He made the entire experience feel very comfortable and listened to all of my needs! I highly recommend!
Victoria was absolutely great
Victoria was absolutely great. She is very professional, knowledgeable, with a great personality. She was a delight to work with and I loved all of her many recommendations!
Received my first suit from Indochino…
Received my first suit from Indochino and was extremely satisfied!! It is very hard to find a great fitting suit for women, but this company completely changes the game. The color and style options are endless. 5 stars - Highly recommend!
Never disappointed with Indochino
Never disappointed with Indochino, great selection, great prices, amazing customer service! Can’t recommend them enough!!
Indochino let you be you!
Mitch was very nice and listened to what I had to say then offered expert suggestions without being pushy. He worked quickly but was not in a rush and really valued my opinion, regardless how inexpert I am. They have so many customizable options that’re complimentary, it’s amazing !
Excellent customer service.
Vinny was great. Easy to work and squeezed me in on a work trip.
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