Indochino Avaliações 

2.189
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The fitting and selection process was streamlined, educational and efficient. Didn't realize it was to be a Chinese made product. Kinda tried of companies using them as way to cut costs and jus... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service and knowledgeable input throughout the measurement appointment. Was not rushed, given clear options so I could make informed decision, and very personable. Though I only ordered a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stephanie was incredible. First of all their suits are all amazing quality with so much customization. Best fitting suits I have. Customer service wise: I did have a rather weird tear that rip... Ver mais

Avaliado com 2 de um total de 5 estrelas

The setup experience for getting my wedding suit went well, but it all went bad after i received it. I was told I would get an included fitting after receiving my suit, but the store in which i worked... Ver mais

Detalhes da empresa

  1. Loja de moda masculina
  2. também em
  3. Loja de Roupas

Informação fornecida por fontes externas variadas

Indochino was founded on the belief that you don't need to spend a fortune on custom clothing. We make high quality made to measure clothing – all for a perfect fit at a great price. Each garment is customized by you and delivered in just two weeks. Order online or at any of our North American showrooms.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(2.189)

33 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First time getting a custom suit

Went to the Chinook Mall location and Carrie was the one that helped me with my measurements and personalization of my suit. Very helpful and explained everything very well. Super nice!

30 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience! Was very straight forward and easy. Was able to customize everything and pick what I wanted. Excited to receive the suit!

11 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Johnatan is great

Johnatan is great! Helped with every question. Gave great recommendations and was super helpful the whole time. This is my second suit I get tailored with him and definitely returning for some blazers in a couple months!

13 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dealing with Indochino is like pulling…

Dealing with Indochino is like pulling teeth. Terrible customer service and no ability to speak with a supervisor.

I am writing as I am missing part of my order. A simple set of pants and a shirt (Vastly overprice might I add, and wouldn't have purchased if not for the wedding I am to attend). However, order was placed and missing items have not been accounted for. Indochino has done nothing to find my order and will likely cause me to no longer be a part of the wedding. Extremely frustrated and would like a full refund. If I am lucky, they might answer the customer service line and tell me they are doing nothing. WAY TO GO Indochino, I would not recommend you to my worst enemy. Awful company and there is a reason they don't allow google reviews as they likely wouldn't be in business very long if they did, granted this sounds like a normal occurance. Bill the client, never send the items and claim they did.

17 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of time

Had an appointment at the Manhassett location for 5:00pm. Got there at 4:45pm. At 5:25 the sales rep who was alone mind you, finally came over to assist while still trying to help 2 other people. In one minute we were interrupted twice by the other shoppers. I just walked out. Who does business like this? Why make appointments? Maybe you should get workers or don’t overbook. What a waste of time. I’ll be getting my suits elsewhere.

10 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

The people that work here are really well-trained experts. I love how they were all showing us the options on their own suits and suits on display. This is a wonderful place for an affordable custom suit. This was my second time coming, four of us have had suits made here.

4 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb in-store service!

Getting measured in store was an absolutely wonderful experience! Victoria's attention to detail was impeccable and her helpful guidance throughout the measurement and eventual purchase process was truly appreciated. I'm not a regular suit wearer but I still felt valued and understood. I'm now looking forward to receiving my custom suit!

5 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful and friendly staff!

Elliot at the PDX location was so friendly and welcoming with getting me fitted and making sure i knew exactly what each customization option might look like! I just went in for a final look today and was very satisfied with how well it fit the first time, and although there were other staff than i had met, they were equally welcoming and kind. Also i feel lots of confidence knowing it can be refit if I end up needing it closer to my big day.

26 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Give this place a try for your nest suit

Kai helped my son and I purchase a couple of suits and accessories. I wasn’t sure what to expect going in, but was pleasantly surprised by the experience. The service was great; friendly, no pressure and efficient.
From being able to pick out the material that you want, to being walked through all of their detail options from cut, to lapel choice, pocket variations, rear cuts etc.
The prices of the suits were very reasonable and I came away feeling very satisfied overall

23 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Jerrod at Indochino Glendale is an…

Jerrod at Indochino Glendale is an absolute Master Tailor!

I want to begin by stating that this is a negative review. Thank you, Jerrod! They don't deserve you!

My experience after taking my measurements and ordering my tuxedo has been disappointing. The manufacturer, Indochino, ended up switching my suit with another one. As a result, when I finally received my package, it took almost two weeks to get my actual suit. Upon closer inspection of my suit, I realized that I did not receive the tuxedo shirt I ordered, as it actually belonged to someone else. I'm currently in the process of switching out the piece so I can finally receive my tux in its entirety.

This has involved me stepping into the store 3 extra times to return someone elses suit. While I know the mixup is not the fault of the stores there has been little consideration or willingness to go the extra mile.

Both stores involved in the mix-up expect me to wear clothing that has already been tried on and used, even though this is my wedding tuxedo. It is supposed to be a special item. The only compensation I was offered for the mix-up was some cufflinks and studs for the shirt. I'm sure its a great company but I'll be sending folks the other way, including my wedding party. I paid a decent amount of money for the suit and was promised an excellent experience. I hate to be so difficult but its the principal. I'm not interested in wearing lightly used goods. The other customer should feel the same way!

Regards

22 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Suit novice gains confidence

Brandt made the experience approachable and allowed this novice the opportunity to not only walk out of the store with an amazing suit but also the confidence to wear it proudly.

13 de março de 2025
Avaliação não solicitada

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