First of all the fact I cd get an open mri scan as I have claustrophobia. The place is so central and very clean and also friendly staff. The radiographers Mamta and Nica made me feel so secure and I managed to get it done!! Thank you

Absolutely disgusted
I was late by 9 minutes and was told no I had missed my appointment I had drove 40 minutes for this appointment and got stuck in Traffic also the postcode took me to a totally different part of the retail park which I parked up at and had to ask someone eventually and it was right at the other side ao got back in my car drove back over and was told no your late I said I had to pick my foster child up n drop him with someone cause I couldn’t bring him n drove 40 minutes n hit roadworks and she said no the next client is hear, only 1 person was sat in the whole waiting room. When I rang to complain they said u have a nap in your welcome pack well what welcome pack I said she said oh it might be in your email junk file!
Whose fault is it if I didn’t get the map so was late!
Cannot believe these jokers who are sat doing nothing while sending people away and having to rebook how much is this costing the tax payer

Excellent service, lovely staff, very professional. I was well informed of my treatment and how I would receive my results

The worst booking experience ever. I have been trying to get an echocardiogram scheduled for 4 months! And each time the appointment is cancelled less than an hour before due to staff shortages. Their systems are all separate and appointments are released on short-term timeframes making scheduling impossible. The company should be ashamed

The Bicester InHealth Endoscopy/Gastroscopy and Colonoscopy team provided exceptional services.

Their communication was impeccable, and the overall service was highly satisfactory. I highly recommend their services. I underwent a colonoscopy last year.

The Bicester InHealth Endoscopy team excelled in every aspect of providing NHS services. I received an appointment within four weeks of my general practitioner’s referral. Prior to the procedure, all necessary preparations were thoroughly explained. On the day of the procedure, I arrived almost two hours early for my check-in to ensure I was at the correct address. The reception attendant confirmed the information with the nurse, and they were able to schedule me earlier for my appointment.

While the experience was not entirely pleasant, the individuals involved in the procedures were caring, efficient, and professional. They ensured that everything was smooth and that time passed quickly. All necessary explanations and written summary reports were provided immediately after the procedure, and my biopsy was ready within three weeks.

Bicester endoscopy clinic Inhealth. Unserious, unprofessional behavior towards a patient from the nhs. I was referred for a gastroscopy. I was very pleasantly surprised that the first appointment was available so quickly. I chose the afternoon hour. Unfortunately, on the day of the appointment in the morning it was canceled. Ok, I accepted that.

However, it did not give me peace and I called the costumers service. The receptionist was very surprised that the appointment was canceled. She called somewhere further away and offered me an appointment on 28.05.2025, I agreed to it.

On Sunday before the appointment someone called me asking what medicine I was taking and how I was feeling in general. On Tuesday I got a reminder about the appointment. On Wednesday I went for the appointment because I live in another town it took me some time and I had to fast the whole day. I organized transport there and back which was also an expense.

20 minutes before the appointment I got a message that my appointment was canceled. I thought it was a joke. I was furious how they could treat a patient who was preparing for a gastroscopy like that. The worst service in my life. I do not recommend their services.

MRI cancelled twice. The first time because they had booked it on a day they were closed. They decided to wait 4 weeks to tell me and the day before, why not work out your error sooner. The second time for the time they rescheduled for - cancelled 1 hour before telling me that I am taking a 60 min slot and I only need 40 minutes, so they wont see me. I feel disrespected that they know this is the second cancellation and they felt the reason given for cancelling was OK - that they will have 20 mins spare?!!! I was travelling to the centre already and told them I was, they said they wouldn't see me even though I was already on my way. This is an example of a company that couldn't care less because they have an NHS contract that they think is theirs for life. Playing with peoples health and not in any way bothered.

I went to Finchley Road inhealth was great receptionist was a man extremely helpful polite and welcoming made us feel at ease fast service although is was 8am

I visited the Ravenswood endoscopy unit today for a procedure, and the staff were so friendly and caring. Big hands up to Judy . What a kind and lovely member of staff she is . Well done to you all for making a stressful visit so much more calming 😊

The Bicester Inhealth endoscopy team were excellent in every respect in providing an NHS gastroscopy and colonoscopy for me in one session. Not the most pleasant experience, but everyone involved in the procedures was caring, efficient and professional. Everything explained and written summary reports provided straight afterwards. Plus I got an appointment within 4 weeks of GP referral!

I was really nervous about my scan due to my claustrophobia, but Ahmad George was absolutely amazing. He took the time to explain everything, offered me options to feel more comfortable, and reassured me throughout. Thanks to him, I completed the scan without any medication or anaesthesia, and I truly appreciate his care and compassion.

Pooja was absolutely brilliant. 7 stars for her customer care, not only service. I haven’t been able to get the scan but her knowledge and attention was amazing, thank you so much! ♥️🙏

Amazing service, I was extremely afraid of colonoscopy but I survived and the team were so helpful and kind! They made me feel comfortable as much as they can. Everything was done with highly competences.

Absolutely appalling service.
They cancelled my ultrasound which I was waiting for 2 months just several hours before the procedure without explanations and gave another appointment in 1,5 months time whilst my pain is getting worse.
Very disappointing and truly shocking.

Absolutely useless service, and very unhelpful customer service, just a waste of time!

I attended the Audiology dept at Brambles cottage in Southampton Janjana V was very polite and made me feel at ease from the start, she explained in a very clear and professional manner what she was doing and answered the questions I asked, I hope that my comments and thanks are passed on to her.

Inhealth are the most useless shocking service. They managed to use a non qualified DR I believe and have almost killed me. The size of the tumours inside me was not reported not highlighted. I even pulled my own ribs out in pain. They need to be shut down.

One star, the NHS should stop using them.
Trying to book a routine ultrasound (I have been doing this for the last 5 years every year to monitor a chronic condition), but they refused to book it as private patient without going through their private GP and pay an additional 50 pounds for a prescription (there is no need for a prescription in this case). Avoid.

My appointment for hearing test was for 9.45 am, i arrived 15min before 9.45 as requested. there was a lady waiting to be seen before me,at 10am nobody had gone in or come out of the clinic room, at this point the lady went to the door and knocked on it to which a man answered and invited her in, her appointment was for 9.10am. At 10.15 i asked the manager "when will i be seen"shortly after i was told the consultant was having trouble with his computer.I eventually was seen at 10.40 am .If you are 5min late for your appointment IT WILL BE CANCELLED. This is the second visit to the Denton centre and been delayed the service is disgusting.

Technically, this review is negative because of my own mistake. Every website sells (2!) breast flanges, since people have 2 breasts. InHealth sells them by the unit; which I didn't notice.

The problem is you can't really return goods. It costs more money to return (with their added re-stocking ‘fee’) than the product is worth, so I guess we're going to have to source another flange.

Just… not a great return policy. The rest is kind of okay.