Unable to book my MRI scan as the booking link they texted me is invalid. I now have to go back to my GP. Which will take at least 3 weeks. Then no doubt have to repeat the process.

I have had an incredibly disappointing experience with InHealth, and I feel compelled to share my story to raise awareness about their failure to make reasonable adjustments for individuals with disabilities, despite being legally obligated under the Equality Act 2010.

As someone diagnosed with autism, ADHD, PTSD, depression, and anxiety, I expected InHealth to accommodate my specific needs during my interactions with them. However, from the moment I attended my MRI scan in April 2024, I was met with discrimination and a lack of basic respect. My reasonable request to wait a few minutes for my partner before my consultation was dismissed by their staff as a "waste of time."

Following this, I formally requested communication adjustments, such as using email or pre-arranged calls due to my disabilities. Not only did they ignore these adjustments, but their Operations Manager repeatedly called me without notice and behaved in a dismissive and disturbing manner. His conduct, including multiple interruptions and the abrupt termination of phone calls (including lying about doing this), left me suffering significant distress.

Despite raising formal complaints and attending a recorded meeting with senior staff on 30 September 2024, InHealth failed to offer any meaningful resolution. Instead, they denied responsibility for their breaches of the Equality Act and left me in a state of emotional distress. The meeting was nothing more than a formality, with no tangible action to address their breaches of the Equality Act.

InHealth has shown a complete disregard for the well-being of their disabled patients and has failed to take accountability for their actions. I am now forced to take legal action to seek justice for the discrimination and emotional harm I have suffered.

I would strongly advise anyone who requires reasonable adjustments or is disabled/neurodiverse to reconsider using InHealth's services. My experience has been nothing short of traumatic, and their failure to satisfactorily address these issues has been unacceptable.

AVOID !!! Neglectful, Misdiagnosis, and No Compassion – A Horrible Experience! My husband had an endoscopy at this clinic on June 1th, hoping for proper diagnosis and care. Despite suffering from severe dysphagia, extreme weight loss, and difficulty swallowing, his symptoms were ignored. Instead of addressing his concerns, they gave him an incorrect diagnosis and prescribed unnecessary medication. As a result, he was left to suffer for an additional three months.

From as early as January, he informed them of his worsening symptoms, but they didn’t seem to listen. He repeatedly requested a barium swallow test and asked how and where to get it , which we believed was crucial to finding the cause of his issues, but they refused to conduct it. Their refusal to help made him feel like he wasn’t even treated as a human being – it felt as though they were telling him to “just go home and die , that’s nothing to do with us “

For months, he was unable to eat or drink by vomiting everything , and the clinic showed no urgency or care in addressing hid condition. Today, September 18th, after spending five days in the hospital, he was finally diagnosed with achalasia – a condition that could have been caught much sooner if they had listened to him . By the time he was diagnosed, he had become severely malnourished and completely starved because food and liquid couldn’t reach his stomach.

I wouldn’t recommend this clinic to anyone. Their lack of compassion and attention to detail resulted in months of unnecessary suffering. If you need serious medical care, this is not the place to trust with your health.

After a mammogram flagged something up I had to go to InHealth in Exeter for further investigation. I don’t think I’ve ever met more caring and friendlier nurses and doctors than I have that day. Everything was extremely clean as well. I’ve received a telephone call a few days later to tell me everything was ok. Thank you InHealth 🥰

Quite rude and Pushy

I had an email, letter and phone call all on the same day, ignored on the phone call, ignored about the follow up, just felt like they wanted an appointment to get paid.

I waited 3 weeks for my urgent ultrasound with possible failing kidneys. I wanted to pay and go private but my doctor said in health is contracted privately by NHS

They cancelled me the day before and offered me another appointment 3 weeks away. Who knows if they will cancel that.
Paying privately . Told them to keep their appointment

Accessible, reasonably priced, timely in appointments and reports, phones picked up within a few rings.
Satisfied each time

Had an MRI done in Croydon university hospital through Inhealth and was really happy with the process. They kept me informed with how long my wait would be, which wasn't long at all. When it came to getting on the table it was really difficult due to back pain, but they helped me to get comfortable and before i knew it the scan was over. Would highly recommend.

I turned up to my appointment only to be told the MRI machine was broken, no offer of another appointment, the receptionist could not be bothered and was told to contact my Doctor.
Absolutely useless service

The worst booking experience ever!!!!
The advisor pick up the phone sounding in a tone hating/bored of life, give him all the information and then ask me to provide the professional scan name my mum needs to get through the Data protection. Can anyone let me know how you supposed to know the professional scan name and not been a doctor or GP? Literally wasting time.

Had an echocardiogram in chipping Norton .
Arrived and told the machine was broken, had to wait 2 hours for a new one to be delivered.
Technician Abdul Rahim was rude all the way through the examination and I’m very doubtful he was qualified in this field , I ve had 3 tests abroad and the results are massively different to his findings. His results left me anxious and worried for the last two years till I’ve just checked the results from abroad, 2 were before the one in chipping Norton and one after.

I went to my GP with a hernia.
My GP said i needed an ultrasound scan.
She said in 2 weeks i would get an appointment.
After 8 weeks i got a text from InHealthGroup. I had previously got a totally useless letter from them just saying "we do scans-hello-will be in touch".
So i got this text to call them. But i dont have a phone to call out-my phone is sim free for wifi only.
So i go to their web site. No contact except by phone. So i cant get in touch.
I happened to get a confirmation disgnosis at A&E. The doctor said there was an ultrasound scanner a few feet away. But NHS not allowed to use for me. Im not dying-yet.
Im 70 yrs old. I havent bothered the NHS much-cant recall last time i needed treatment.
Yet here we are with InHealthGroup obviously set up to scoop up public money into private bank accounts and zero service.
Frankly its a criminal disgrace!

Absolutely reprehensible company.

Booked in for an MRI and was told I would get my results in 3 working days.

2 weeks later no response so I phone up.

"We have had a change of protocol and we are sending them to your dr first and we need them to explain them to you first and confirm with s before we can release them"

Ok so what is the problem? We can't tell you, we can't release the info in case you go Google search and cause yourself undue stress and until a medical professional has explained it to you, we cannot release it.

As if THAT is not going to cause me undue steess. W T F is going on is going through my head and why won't you tell me.

Back and forth to my GP to try and get a nswers and today they text me. Yes TEXT me with no further information.

"I have just read your MRI report and referred you to the neurosurgery team as suggested at the end of your report"

Ok, really now W T F is going on?

Back on the phone to InHealth and they are admant they will not share my results until they have heard from my GP.

They have been trying to get through to them for 2 weeks to no avail and you think being referred to a neurosurgeon with ZERO explanation as to W T F is going on is not giving me undue stress and anxiety, then you are dreaming!

So now I am stuck waiting for a referal which could be weeks before I hear anything and not knowing w t f is wrong with me?

But I guess your "don't share inase they look up on Google and find out some bad things" is SOOOOO much worse than the myriad of scenarios and what ifs going through my head right now. Bravo!!!

Was told over the phone that the appointment waa at 2pm, and to be there ahead of time by 15min atleast, didnt get a confirmation till a few hours later. When i arrived and went to the front desk they asked what time name and date of birth, then they said to sit down and wait. After 40min of waiting went and asked and aparently it was booked in for 3pm. Was told when booking that had to book a dubble 15min appointment that would be £300, to then be done in less then 10min. Honestly outrageous pricing for so short procedure. The staff was nice and thats the only positive.

SCAM SCAM SCAM! Do not use this company!! They will take your money and not give it back even without carrying out the service. DO NOT USE!!!

They should be less rude and give more attention and support to patients. Every time there is different sort of information.

Booked an appointment via the NHS app, twice, and according to them my GP had failed to send supporting documents to ensure the appointments went ahead, despite the GP proving to me they had! When you're waiting and have been for months to get an urgent scan every cancelled appointment increased levels of anger towards InHealth. Eventually InHealth admitted they were in the wrong and had received the necessary medical documents.

The booking process is an absolute nightmare when booking it yourself. The NHS app has appointments available that InHealth cannot see, and so this leads to confusion and exacerbation.

If you refuse the appointment they offer you, even for legitimate reasons, they will return the referral back to the GP.

Finally getting an appointment for a double scan booked and confirmed felt like a hard won victory! But it wasn't achieved without my GP practice speaking directly to InHealth and me in a conference call.

Once at InHealth I was impressed by the ease of the process. Arrived having previously completed their questionnaire. Met with the radiographer, shown to a changing room with a locker, changed into appropriate clothing and then had the scans.

In total for 2 scans I was in there for no more than an hour. The findings and the report from the scan takes 7-10 working days to be sent to your referring practice.

The staff I dealt with in person were respectful, courteous and caring.

I was disappointed with my experience at Croydon Inhealth today. When I arrived, there were no patients waiting in the lobby. However, because I was 3 minutes late, they made me wait until 4pm. This wasted a lot of my time and left me feeling frustrated. Additionally, I found the behavior of the short black guy in the MRI area to be strange. He used his hands to show me what gynecology meant, as if I didn't already know.

These people supposedly made a very needed MRI scan appointment for my stroke. When myself and my Doctors chased it up it up, as nothing had been confirmed we found it had been cancelled. I eventually (stroke progressing) got another MRI scan appointment, I turned up at Ashton Primary care? as arranged, unfortunately they were totally unprepared for my visit and after they reluctantly carried out my scan, their report gave my doctors a false clear scan report. Fortunately I had my deteriorating multi scarred brain condition confirmed when I was forced to attend A&E not knowing even who I was just months later.
A year later, following the second of my third cancer operations I had a cystoscopy camera refused and cancelled due to being booked in a month early.
Now they call me after 5pm on a Friday evening, a little worrying for some of my age and condition, they tell me its a bad line as their voice was distorted, I asked them to recall me on my mobile number, which they should have from my records but I clearly gave it anyway. Nobody called back so I called them only to get some kind of a voice over type answer machine They do all the talking and advise me to press 2, when it promptly thanked me and cut me off.
Wonderful ! as if I haven't got enough to worry about without these people causing such unnecessary concerns.
In health ???? Seriously what part of health do they not understand ?

Never again will I ever use one of the Inhealth mobile scanners. I had my appointment today, they were running late despite it being a quiet Sunday and also told to arrive 15 minutes before the appointment time. When it was my turn i was called in by a guy who had just literally walked back from the shop with his arms full carrying his lunch it was as if he just grabbed me on his way through (a little bit unprofessional), I was quickly taken to the unit by the man who really didn’t want to be there it seemed, on approach to the unit I was told to “wait there” he then left me on my own and went back into the unit, then an elderly lady appeared and was leaving and coming down the steps of the unit on her own, she said she felt funny after her MRI but she was left unaided and I asked if she needed any assistance luckily her husband saw her and came to meet her, this immediately made me wonder whether I was actually going to be in safe hands. The man then called me into the unit where another man was sat at his desk, the unit stank of B.O and sweat, the unit felt dirty, there was a dirty bed left outside the unit too which was very off putting, I was told to put my items in a locker, wasn’t shown how to use it, when I asked I was ignored so had to leave it unlocked, was then taken through to the scanning room which was tiny, I already felt claustrophobic before even getting in the machine. In my pack I was told there would be earphones with music! This was untrue, I was handed foam earplugs to use. I was asked to lay on the bed and then a head sheild was clipped over me, at this point I then got really shaky, I was told to stay still and then the guy left the room, I already at this point was near on having a panic attack which I did say as he was leaving the room and I felt this was disregarded. When I actually started panicking I was told to make my mind up quickly if I wanted to leave or continue. I never once had any reassurance and felt really uncomfortable being a women left with two males. In view of the fact I’d already got that far I just wanted it over with so had to continue. Once finished I was told to grab my stuff from the locker and I was ushered out. The pack I received from Inhealth weeks before my MRI was reassuring that I would be in great hands and well looked after, in fact the whole experience did not match up to any of the pack guidance and information, the headphones being available with music was one of the them. I feel a little traumatised by the whole experience if I’m honest and I would NEVER go to one of these mobile inhealth units again.