I don't think their is enough words of the levels of incompetence that you could have for these people, they are dangerous,careless and should have nothing to do with people's helth. Please do your self a favour if you are thinking of having a MRI with inhelth group and go somewhere else this company should be shut down

For the second time in 8 months I've been inconvenienced and failed by this company.
In February of this year, I had a collapsed lung. In March, I received a second cancer diagnosis. In April, my ear became blocked with wax. I'm already traumatised after a delayed diagnosis of prostate cancer which took the NHS 11 years to diagnose and is now incurable.
I waited several weeks for an appointment to have microsuction on the ear and my trauma intensified as I was half deaf. On the day of the appointment, they weren't expecting me and I was refused treatment. The nurse did her best to help and phoned head office.
I saw the consultant sat doing nothing and I approached him and politely explained my serious state of health and asked for help. It's a simple 10 minutes procedure that I've had many times. He verbally abused me, demanded I leave and would call the police and I welcomed him to do so. He's an extremely arrogant older man and a bully. Several months earlier, he examined me and was rude and disrespectful. I saw his manner towards the nurses as one jumped off her chair in response to his grumbling. I let him off the hook then and shouldn't have. On my way out, 35 minutes later, the patient I met before I went in, was still sat waiting and another had arrived.
I emailed a detailed formal complaint to HQ and the next day, the regional manager was very apologetic, helpful and arranged the treatment later that day. However, it's evident they haven't learned anything and I await their latest excuses.

Disappointed, no standard of healthcare. I went in for my hearing aid fitting. When I arrived I wasn’t allowed to get a sip of water. The fitting is not invasive shouldn’t cause discomfort or pain! I experienced both at my fitting. The fitting was unsatisfactory to the point I got home and the hearing aid keeps slipping out unprofessional. I am very upset have work on Monday and will have to go in without my hearing aid! Waste of time I can not believe this is the service I received from healthcare provider shocked. Also when I arrived at the Hornchurch branch I wasn’t even allowed to grab a sip of water !
Please avoid InHealth

Personal data is not secure with these people !! they sent me someone else's Personal information and appointments via email and text, they've also lost my information, I will be making a complaint to the ICO on Monday morning

Very Efficient And Polite!
I arrived for my appointment about 15mins early, as recommended and was seen stright away. Very polite, professional and efficient. I was back out before my official appointment time started! Would recommend.

Shocking experience. Went for a routine appointment (non invasive and would have taken 5 minutes) and they refused to see me because I had brought my baby with me. Kept referring to “policy” of not accepting under 16s in the “clinic” and when I asked for an explanation none was provided. Would give zero stars if I could.

Very threatening and aggressive behaviour when booking via NHS referral. Not explaining terms of call up front. Threatening when enquiring about availability and said if I don't take the appointment now they will cancel my referral and not let me use the booking link shared

I booked a knee MRI self referring as per the website's instructions and paid the £365 required for the booking. Within an hour I got a call from Vista Health saying "my booking had not passed their triage" and the appointment was cancelled. I asked for email confirmation and for a refund. I got the email saying the refund would take 3-5 working days. 1 week later there is still no refund and they don't answer the phone

this group is absolutely useless and crap. Honestly wont even give then 1 star. I do not even know how thy have got a contract with NHS when they do not answer simple queries, lose your data and your results, send your results to wrong people and are absolutely incompetent in what they do not answer calls properly, when you call you just get random people answer calls and laugh it off, mess around with patients do not want to pass the call to people in authority and are totally incompetent in their approach or how they handle patients and data. how this company has got a contract from HNS is beggars belief. To all patients reading this do not go to this company for anything they are useless and i have for 2 days constantly been calling them and no answers yet from them even the managers promise to call and dont.

First visit to Nye Bevan House Audiology was good, despite the initial call-centre staff experience being infuriatingly useless. Audiologist was excellent. I found her very attentive, kind and professional. However, I needed a chaperone for my 2nd appointment as it was with a male consultant. I was forced to chase this up repeatedly, right until the morning of my appointment, as the promised return calls never happened. This left me feeling very anxious.

Once there, the `chaperone' seemed to have no idea she was supposed to stay with me and kept leaving the room, which did nothing to settle my nerves. To top this, the Consultant clearly hadn't read my medical records of previous hearing/vertigo issues over a year, as he put `none reported', despite the fact these can be symptomatic of Meniere's Disease. He also seemed to think it was amusing to get in my space when definitely not necessary and having been informed of my anxiety problem!

I ended up so stressed I just needed to get out of there. I wasn't given any informed cause for my hearing loss or whether it was likely to worsen over time. Very upset. Sent them feedback and they haven't even had the decency to reply and oddly enough their request for feedback link is no longer working - very sneaky. Definitely wouldn't recommend this service, especially for women. If this is private healthcare in the NHS, it's the basement end. Avoid if at all possible.

I was late for a scan at Waterloo but was still seen despite it being my fault. Staff at reception and the staff scanning were all lovely . Toilets are clean and the waiting room is welcoming and comfortable .

Ridiculously nervous having my very first MRI,had to have prescribed diazepam prior.
The two radiographers (one was called Akhel) put me completely at ease. They explained everything in full detail and made sure I was comfortable on the machine before they started. I had a slight panic but they reassured me and managed to do the scan in 8 minutes. These guys were absolutely brilliant. The machine itself was brand new, spotlessly clean and slightly wider. So if you are nervous,when you get referred, ask for the wider machine. All in all a really positive experience from someone who was absolutely dreading it. Thank you Inhealth 🙏

Unable to rearrange appointment for a second time! Ridiculous!!
Letter to me and consultant is factually I correct saying I canceled the referral. I did not, I Health did!

MRI appointment booked locally. Turned up to be told the machine was broken that morning. Nobody called me , was left to travel there to be told it was broken. I then could not reschedule whilst there. I emailed them to chase another appointment and finally received an email offering an appointment 6pm in the evening at another location miles from my original choice. I emailed back to request a closer location and however long it takes. Absolute dreadful customer service and I work in the NHS and see this all the time . Awful !!!

I got referred here for audiology and received an invite for an assessment. Because I didn't want to waste anyone's time (because: wait lists), I kindly cancelled the appointment.

The person I spoke with on the phone to cancel the appointment did not tell me that meant that I was removed from Inhealth's care. The two people I spoke with to order new tubes and domes also didn't mention this.

I'm shocked by Inhealth's lack of customer service and incompetence, not to mention how their bureaucracy wastes my time, my GP's time, and the time of the clinician's who have to do useless assessments solely so patients can remain in the Inhealth care system.

Surely with all the NHS wait lists, there must be better ways of doing this. Inhealth however does not seem to care at all.

Just spoke to the absolute rudest woman on their so called "referral line" number who literally kept barking at me that I was calling the wrong number (I wasn't) and claimed that In Health doesn't have a scanner at my local hospital location (they do). Who employs these people? Awful service. Your patients are unwell, that's why they are having scans in the first place, have a little consideration, empathy and at the very least the decency to be polite!

Absolutely hopeless. Was referred for urgent CT scan due to ongoing issues and was told I was booked in for Monday at 0915. I then went out and returned to a missed call advising my "urgent" appointment was cancelled and needed to be rebooked.

I called through to get this arranged and was told the next available appointment is in June. A whole month away since the booking this morning. Absolutely useless and certainly not the urgent CT scan I was expecting. Genuinely not good enough at all.

I booked and paiid for a remote ECG heart monitoring service 8/3/23 the device arrived 10/3/23 with clear instructions and I used the monitor for 24 hours 11/3/23 the monitor was collected on 13/3/23 as promised and they assured me results with 3 working days.
13/3/23 i had heard nothing and called the company who located my details and said they could njoit find the results and the device had been reissued to another patient so they couldn't check it until it cane back in they would phone me back. 20/3/23 had heard nothing and called back, spoke to the same person who remembered our previous conversation and said someone would call me. They did eventually call 27/3/23 and said the monitor was working so it was my fault. I protested that it was now now 3 weeks since the test, they agreed but wanted to charge me again to do another test. I declined, do no trust this organisation.

From me getting to my appointment filled with fear to seeing the receptionist as I walked in the lady put me at ease straight away l was then collected by the nurse who again was excellent and she informed me of the procedure l then waited 10 minutes to have my colonoscopy then I was introduced to everyone by the doctor who again put me at ease throughout my time with inhealth, l would like to thank everyone on that day as I informed them of my fear of having this procedure done and made me so unafraid thank you for being so caring and supportive.

Paid for a MRI scan for brain, very good price, scan Saturday and results on Tuesday. Would have waited months on NHS. Efficient, polite, convenient. Would highly recommend.