Inspire Hardware Avaliações 125

Quality materials and workmanship. Fast service.

I think you need to more clearly differentiate between actual door pulls and cabinet door pulls. It caused delay in getting my correct order and was confusing.

We recently ordered from inspiration hardware. We ordered quite a bit of hardware and were surprised that we didn't have any damage when the box the hardware came in was pretty beat up. Upon installing the cabinet pulls the contractor noticed one was crooked. The screw holes were not aligned properly. So we called today less than three weeks after purchase(mostly because there was a promotion for 10% off that didn't go through). They are pretty stringent with having the packaging to return an item and something cant be returned if installed. These policies seem pretty unreasonable to me but they probably are not worried about return customers. They also said the discount was only offered the previous month so they said i wouldn’t be getting that either. It didn’t say it was for a particular month and i saw it on their website when i ordered. It was a large order so not honoring the 10% I guess makes sense-for them. Overall pretty disappointed and i wouldn’t recommend purchasing hardware from a place that is not customer service orientated. On the other hand the pendant lights from Gubi we ordered had a similar discount and it did not apply at checkout. I emailed them and they responded the same day saying they corrected the error. Come to think of it i emailed inspiration hardware twice before calling and no response at all.

Fast shipping, high quality product, very happy

Absolutely the best knobs and pulls. Quality all the way and excellent service. Very Pleased!!

The quality of the knobs I purchased is fantastic. They are the perfect size to use on my ikea billy/Oxberg bookcases. Would purchase again.

Thank you for the beautiful pulls that brought the furniture together.

High quality, Solid product. Delivered on time and delighted with my cabinet hardware!

Beautiful hardware.

I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. The response I received from Iris Hernandez “We have a system that automatically processes refunds. We do not enter your card details manually. We do not even have access to your card information. This is our last response.” I guess no refund is being made to me but somebody got my refund. I would not trust making purchases through their website. I doubt I am the first person to have their refund be delayed by over 30 days only to have it refunded to someone else’s account.

Great product and fast shipping. Customer service is top notch and available.

Good communication and handles are beautiful.

Excellent Customer Service

Very prompt service and shipping. Beautiful quality hardware.

The items I ordered unfortunately did not work in the space. They were beautiful and seemed well crafted. My reason for a 1 star is that on the $200 order that I returned, I was hit with a $40 restocking fee! Give me a break - that is bananas and nowhere did I see mention of that prior to ordering. If I had, I would not have taken the gamble in ordering from here and now that I know, I would not order again or suggest this brand to any friends. There should not be a penalty for ordering something only to find out it doesn't work in your home. That's ridiculous.

quick response and great product!

Terrible company. They accidentally delivered a few handles in the wrong finish after I purchased thousands of dollars in hardware.

It was their mistake, and they resolved it. However, they refused to work with me to have the misdelivered products returned.

I have them at my home they could come pick them up (or send a UPS driver to pick them up) or they can wait until my project is done and I have some spare time to print the shipping label and take them to a UPS store.

Instead they decided I'm not allowed to be a customer. They cancelled my last order that I paid for and now they tell me I can't shop there anymore.

I'm still waiting for them to pick up their stuff. I don't get it.

This is not a serious or reliable company.