I'm replacing disgusting old fibreglass insulation. Purchased Thermafleece SupaSoft, recycled plastic. Fast delivery, really good insulation, no itching or glass fibres flying about. The only downsid... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Buying a 'green' product ( two tubes of specialist adhesive) - both robust plastic. Came inside a large cardboard box covered in wrapping tape. Multiple large plastic pillows inside; then large quant... Ver mais
Ordered a product from Insulation Merchant and it was exactly what was advertised and arrived as suggested. Great product.
Excellent service and advise, big shout-out for David Clark, Sales Director, who guided me on the best product for my project. Went with the Steico wood based product in the smallest width, unfortunat... Ver mais
Detalhes da empresa
- Atacadista de Materiais de Construção
- também em
- Atacado de Materiais de Construção
- Fornecedor de Materiais de Construção
- Loja de Materiais de Construção
- Loja de materiais de isolamento
Escrito pela empresa
THE independent insulation merchant! Suppliers of natural, sustainable insulation and airtightness systems to the UK. We have a stocked warehouse and can offer quick delivery.
Informações de contato
Unit 3 24 Munro Road Springkerse Industrial Estate, FK7 7UU, Stirling, Reino Unido
- 01786 657 911
- help@insulationmerchant.com
- insulationmerchant.com
4,0
Muito Bom
220 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly & prompt delivery.
2 de julho de 2023
Great customer service
Thank you for your excellent customer service and quality products. Highly recommended.
4 de junho de 2023
The product was great value and the…
The product was great value and the delivery team was very helpful helping my daughter put the sheets in my garage
29 de maio de 2023
Got the product I wanted timely
2 de maio de 2023
quick delivery
2 de maio de 2023
Very helpful and impressive customer service
Very helpful and impressive customer service from ordering to delivery. Would recommend
1 de maio de 2023
I wouldn't hesitate to recommend…Insulation Merchant
I wouldn't hesitate to recommend insulation merchant for advice, supply and delivery of materials.
Steven is a credit to the company and helped me at every stage.
If I or anyone I know requires their products I would definitely use again.
11 de abril de 2023
This is the first time we have used them and the last
This is the first time we have used this company and will be the last as they messed up delivery 3 times, and the last time when we got the materials the Courier left the materials on pavement in London instead of going to loading bay, has cost us a lot of time and money for a simple order.
2 de abril de 2023
Not all my delivery turned up on set…
Not all my delivery turned up on set delivery date. Waited just under another week for rest of my delivery. Not good when unable to complete scheduled work at time allotted!! Loss of time & income!!
2 de abril de 2023
Easy ordering of natural wool insulation
I ordered insulation wool from this website. Their prices were competitive and the delivery costs lower than other sources I found. The delivery was quick and efficient and arrived well packed on a pallet.
26 de março de 2023
Product was delivered on time
Product was delivered on time. And assistance provided over telephone was clear and extremely helpful.
26 de março de 2023
Fast and efficient
Fast and efficient. Good options offered when a product was not in stock. Good prices including for delivery.
29 de março de 2023
quick delivery and good price
6 de março de 2023
Absolutely fantastic service
Absolutely fantastic service. Great customer service and very prompt delivery. Extremely helpful.
3 de março de 2023
Not a good experience as first time buyer
Materials quoted and payed for not available as advertised.
Replacement materials not delivered within stated timescale.
Replacement details not as requested, quoted and payed for.
2 de março de 2023
Resposta da Insulation Merchant
Hi Steve,
Apologies for not feeling you had a good experience. We did have stock of the item you bought, it was just not the full quantity as some had also been sold by our Trade Counter at a similar time. To get the order to you we had this dispatched from the supplier and I apologise if this did not arrive as quickly as you expected. The courier networks are not as efficient as they could be at the moment.
You may need to put further clarification on your last statement as I'm not sure what you mean by this. The replacement was the same value as the original item.
Thanks, Insulation Merchant.
A company l now trust
This was the 2nd time I ordered from Insulation Merchant. Again my order arrived in good time and was well packaged.
On the 1st occasion l phoned to get an order update, and they informed me of an alternative product just in which was a little cheaper than what l had ordered.
I was very pleased.
This is quality customer service and a great selection of products on a well designed website.
I'll be returning to them.
28 de fevereiro de 2023
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.