I'm replacing disgusting old fibreglass insulation. Purchased Thermafleece SupaSoft, recycled plastic. Fast delivery, really good insulation, no itching or glass fibres flying about. The only downsid... Ver mais
A empresa respondeu
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I'm replacing disgusting old fibreglass insulation. Purchased Thermafleece SupaSoft, recycled plastic. Fast delivery, really good insulation, no itching or glass fibres flying about. The only downsid... Ver mais
A empresa respondeu
Buying a 'green' product ( two tubes of specialist adhesive) - both robust plastic. Came inside a large cardboard box covered in wrapping tape. Multiple large plastic pillows inside; then large quant... Ver mais
Ordered a product from Insulation Merchant and it was exactly what was advertised and arrived as suggested. Great product.
Excellent service and advise, big shout-out for David Clark, Sales Director, who guided me on the best product for my project. Went with the Steico wood based product in the smallest width, unfortunat... Ver mais
THE independent insulation merchant! Suppliers of natural, sustainable insulation and airtightness systems to the UK. We have a stocked warehouse and can offer quick delivery.
Unit 3 24 Munro Road Springkerse Industrial Estate, FK7 7UU, Stirling, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
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Delivered as ordered and on time. Delivery couriers friendly and helpful. Slight hiccup in that courier sent a lorry too big to get here first time but easily resolved by next day.
Easy to place order by phone, delivered 2 days later and great products. Bery good communications. Would definately recommend.
Had to chase up order which seemed to be missed. They did respond quickly and sent out immediately for next day delivery - so kind of ok in the end.
Delivery was split into two parts made it a bit of a problem planning the install products are good so will use again and have recommended
to an associate as a future supplier
Thank you Steven and the rest of the team for helping me out with the insulation and getting it to me so swiftly both times. Your help at such a stressful time was so very much appreciated. Can't recommend your company highly enough. :-)
Excellent advice & service over phone. Prompt delivery
Delivery was prompt, especially considering we live on one of the North Isles. We've used the product before, so we know it is good, and just needed a bit more to finish the job properly. Good service, easy people to deal with.
I ordered 3 rolls of sheep wool insulation over the phone (in order to arrange a delivery date when I would be home). Insulation Merchant only too happy to arrange this.
The 3 rolls were dispatched and 2 rolls successfully arrived on the date however Tuffnells split the delivery and it wasn't clear at the time when the 3rd would arrive - it did come 2 days later.
Unfortunately one insulation roll was the wrong size (they do look similar). I emailed the team and a replacement was immediately sent out and incorrect one collected.
Cheaper than other companies and well packaged. A faultless experience save for the split delivery and excellent customer service.
They were the most competitive priced and most reasonable delivery charges. The products were well packaged and arrived quickly. Would recommend and use them again.
Quick and responsive customer services team too.
good advice from a friendly team. Despite my cock up regarding amount of sheets needed they were happy to supply me with extra at a decent price. highly recommended for Diy projects
Very helpful in choosing the right insulation and quantity required. Product as expected.
Excellent service. Phoned and provided with a very competitive quote within a couple of hours. Items purchased and dispatched the same day. The best experience I have had purchasing materials for our home renovations.
Great speedy service, can be trusted to do what is promised
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