The traditional oak 4 panel door we purchased feels strong and well crafted. The design is classic and suits our home. Installation guidance from customer service could be more detailed. Once fitted t... Ver mais
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Veja o que dizem as avaliações
We ordered from Internaldoors after some research. We found Jessics helpful and knowledgeable. We ahd 11 doors and they are now fitted - they have gretaly enhanced the look and feel of our home. The... Ver mais
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We recently ordered a fire-rated oak internal door along with intumescent strips and fire-rated hinges for a home kitchen conversion project. The door itself is good quality — solid, well finished, an... Ver mais
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The flush internal door we ordered fits perfectly with our modern interior. Customer service were friendly. Once installed, the door looks great and performs exactly as expected..
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Detalhes da empresa
Informações de contato
Unit 6, Marina Court, LE103BF, Leicester, Reino Unido
- 01455566566
- sales@internaldoors.co.uk
- internaldoors.co.uk
4,4
Excelente
527 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Doors arrived damaged
Doors arrived damaged. All 4 doors that we purchased for nearly £700 all arrived in cardboard packaging which mostly looked intact and secure. I signed for the delivery and 4 days later the carpenters arrived to hand the doors. Upon opening the packaging the carpenters told me of significant damage to all the doors. The doors weigh roughly 35Kg and I am unable to fully lift and check all the doors leaving my trust in internal doors to deliver a sound product. I made internal doors aware of the issue I have and attatched many photos showcasing the extent of the damage. I was batted away with short email saying if not checked and informed of within 48 hours of delivery they cannot help at all. For a person unable to lift and check the doors until trades people arrive I find that it is a tough and unfair rule for all. I have been offered no compensation for even an offer to replace any of the doors.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hello,
We understand your concerns, particularly regarding the difficulty in inspecting the doors immediately upon delivery. However, as outlined in our terms and conditions, we do request that any issues or damages be reported within 48 hours of receipt to ensure that we can address them promptly and efficiently. This policy is in place to help us quickly resolve any issues related to transit or manufacturing.
We advise that goods are to be checked over within 48 hours of receipt both online and over the phone. Our Customer Service team follows this policy to maintain consistency and fairness in handling all claims and we can see that your queries were addressed both politely and promptly.
Sadly, if the goods are signed for as ok and are left onsite without any issues being reported, it is difficult for us to determine what happened.
To re-iterate, we advise all of our customers that goods are to be checked over in full within 48 hours of receipt to ensure that they are happy with the goods. If this is not possible, we can of course discuss a more suitable delivery date etc.
We regret that this situation led to dissatisfaction with our service and thank you for your feedback.
Kind Regards
The team at Internal Doors
Excellent
Excellent, William was most helpful and arranged for the door to be delivered in 24 hrs. Good service and a charming Italian delivery driver just added to the positive experience.
6 de agosto de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hi Peeter,
Thank you for taking the time to leave such a great review!
I am very pleased William was able to help you process the order for the Walden doors.
Spread the word!
The team at Internal Doors
Was easy to navigate the website
Was easy to navigate the website, speedy delivery with options dates for you to choose for your convenience, but the deal breaker for me was this was the only website that I could find that did Oak Veneer doors of size 28"x78". Overall extremely happy.
3 de agosto de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey D Duncan,
Thanks for the brilliant review!
I'm glad the website was easy to navigate and you got the stock you needed, let us know if you need anything in the future:)
Spread the word!!
Kind Regards,
The Team at Internal Doors
Great customer service.
The sales person Lilly was exceptional and really helpful with my request and nothing was touch trouble. Very knowledgeable and helpful. A real asset to this company and I will purchase again from them. Recommended.
18 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Robert,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Lily was able to help with your showroom visit, giving you all the knowledge you need to get an order sorted!
Spread the word!!
Kind Regards,
The Team at Internal Doors
Very helpful with regard to advice
Very helpful with regard to advice given on my needs. Process for ordering very quick and easy.
18 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey,
Thank you for leaving us such a great 5 Star review, it's really appreciated!
I am pleased to hear that Lily was able to help with the full process of getting the right advice for you, to processing an order.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Avoid this company, scammers !!!
Avoid this company. I have ordered 8 oak doors and they have been delivered when I wasn't at home. I have requested for them to be left in the garage but they have dump them on the driveway even though they agreed to my request. All of them had severe damage (chipped corner on exact same spot on all the doors which clearly happened when they was delivering, loading or unloading,and just because I didn't check them in 48 hours (it's their own made up rule) even though low says if the product is delivered faulty customer has a right for return in up to 30days.They have refused to take them back and completely ignoring me since. Every door had a label which said that if you unwrapped them you cannot return them. How are you supposed to make sure they are in good order if they are all wrapped up.They have tight up all the ends to make sure not to refund customers in any possible way. They are clearly a scammers and you should avoid dealing with them. I have spend £660 on the doors and now I am taking things further for investigation with my credit card company, trading standards and if necessary it will be handed over to the ombudsman. Please save yourself a time and your nerves and find better place for your business.
17 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Dear Lukas,
We sincerely regret the inconvenience you have experienced with your recent order. At Internal Doors, we strive to ensure that every customer receives products in excellent condition and our service meets the highest standards.
The driver left the goods at the property without a signature as per your request and we are sorry that the garage part of the request could not be fulfilled. However, we must stress that this is a request only. We state that all deliveries are kerbside meaning that we will take them from the vehicle but not into the property. It is the customer's responsibility to count check and sign for the products and to let us know within 48 hours should they have any queries.
Our policy requires customers to remove packaging and fully inspect their goods within 48 hours of delivery, as stated in our terms and conditions and the emails sent to you when the goods leave our warehouse. This timeframe allows us to address any issues promptly.
Our Customer Service team follows this policy to maintain consistency and fairness in handling all claims and we can see that your queries were addressed both politely and promptly. Sadly, if the goods are left without a signature and are left onsite without any issues being reported until 16 days after delivery, it is difficult for us to determine what happened, how the goods were stored, moved etc
We assure you that our return policy is not designed to avoid refunds but to maintain a clear and efficient process.
To re-iterate, we advise all of our customers that goods are to be checked over in full within 48 hours of receipt to ensure that they are happy with the goods. We regret that this situation led to dissatisfaction with our service and we thank you for your feedback.
Kind Regards
The team at Internal Doors
Extremely helpful and knowledgeable sales staff
Lilly has been so helpful from start to end. I've been back and forth with lots of questions, and lost count of the number of times I've changed my order and she was incredibly patient and informative throughout. 5 star service!
17 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Haley,
Thank you for leaving us such a great 5 Star review, it's really appreciated!
I am pleased to hear that Lily was able to help with the full process of getting the right things on a quote, to ordering. I'm glad you managed to get what you needed eventually!
Spread the word!!
Kind Regards,
The Team at Internal Doors
Great customer service
Great customer service, prompt replies and helpful. Highly recommend
16 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Karleen,
Thank you for taking the time to leave us such a fab review, it's greatly appreciated!
I am pleased to hear that Lily was super helpful and sorted out your order with all the knowledge needed.
Kind Regards,
The Team at Internal Doors
Great customer care
Kane was patient, knowledgeable & helpful considering this is the first time I have ever bought doors.
16 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Kane was helpful and kept you informed with the process with ordering.
Spread the word!!
Kind Regards,
The Team at Internal Doors
First class service
A lady called Lily dealt with my initial enquiry in a courteous and efficient manner. When placing the order for doors, Lily was again first class and very professional.
15 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Steven,
Thank you for taking the time to leave us such a lovely review, it's highly appreciated!
I am pleased to hear that Lily was able to help with everything you need in an efficient and professional manner.
Kind Regards,
The Team at Internal Doors
Great service from Internal Doors
Great service from Internal Doors. Started my order on line but then needed help with delivery times. Spoke to Kane on the on line chat and he then called me to assist with placing my order to help me get the doors I needed in time. Simply can’t fault the service I received. Thank you.
10 de julho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey,
Thank you for taking the time to leave us such a wonderful review, it's highly appreciated!
I am pleased to hear that Kane was able to help with everything you need.
Kind Regards,
The Team at Internal Doors
Buyer beware of Internal Doors very…
Buyer beware of Internal Doors very strict 48hr check for damage clause
We purchased 16 Oak laminate doors from Internal Doors, Lily was very Knowledgeable and helpful during the purchasing process, Unfortunately from then on it went down hill
We had originally agreed a delivery date which was one day before our Joiner was due to fit the doors, However, we were then contacted and asked to take an earlier delivery which was a week or so before our Joiner came, unfortunately we never gave a thought to checking over the 16 doors and agreed to the earlier delivery slot.
This came to bite us as when the Joiner came he found damage which we reported immediately but Internal Doors were not one bit Interested.
I was told I should have checked the doors within 48hrs, I am 70 years old and was expected to maul 16 heavy doors looking for faults, disgraceful.
Neither the fact of us accommodating an earlier delivery or my age Internal Doors would not budge from their 48hr stance, their Customer service is absolutely abysmal
18 de maio de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hello,
Thank you for your feedback.
Firstly, we are pleased to hear that Lily provided knowledgeable and helpful assistance during your purchase. It is our aim to offer excellent customer service at every step of the process.
We regret to learn about the issues you encountered with the delivery and subsequent inspection of your doors. While we strive to accommodate delivery preferences, sometimes logistical adjustments are necessary. We apologize if this caused any inconvenience. We often find that customers prefer an earlier delivery slot but it is up to our customers to accept or decline, we will never just turn up or leave the product without them being checked and signed for.
Regarding our 48-hour inspection policy, it is standard practice in our industry to request that customers inspect their products upon delivery. This policy ensures that any potential issues can be identified and addressed promptly. We advise this to all of our customers both online and over the phone.
Our customer service team follows this policy to maintain consistency and fairness in handling all claims and we can see that your queries were addressed both politely and promptly.
Sadly, if the goods are signed for as ok and are left onsite without any issues being reported until 11 days, it is difficult for us to determine what happened.
To re-iterate, we advise all of our customers that goods are to be checked over in full within 48 hours of receipt to ensure that they are happy with the goods.
We regret that this situation led to dissatisfaction with our service and we will take your feedback into account as we review our policies to serve our customers better in the future.
Kind Regards
The Team at Internal Doors
Very helpful and kept me informed.
Very helpful and kept me informed.
27 de junho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Mikey,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Lily was helpful and kept you informed with the process with ordering.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Very easy people to deal with.
Very easy people to deal with.
Quality products, if a little pricey but well worth the extra.
26 de junho de 2024
Avaliação não solicitada
Lily responded quickly and efficiently
Lily responded quickly and efficiently, proving me with everything needed to conclude the addition to a previous order.
24 de junho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Allan,
Thank you for leaving us such a lovely 5 star review, it's really appreciated!
I am pleased to hear that Lily was able to help with your enquiry and got you the right addition to your previous order!
Spread the word!!
Kind Regards,
The Team at Internal Doors
Very professional and friendly service
Very professional and friendly service. Great price and quick, efficient delivery. Thank you Lily 😊
10 de junho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Dawn,
Thank you for taking the time to leave us such a fab review, it's greatly appreciated!
I am pleased to hear that Lily was super helpful and sorted out your order with some great pricing.
Kind Regards,
The Team at Internal Doors
Customer service were so helpful
Customer service were so helpful, I was given such good support by Lily.
Products reasonably priced. I have not had delivery yet, so I cannot comment on quality. I will update when they arrive
13 de junho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Gail,
Thank you for leaving us such a great review, it's really appreciated!
I am pleased to hear that Lily was able to help with your order and get you everything you need.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Good advice and pricing
Kane (& Chris) provided valuable advice by phone and e-mail to complete my order for 8 Deanta doors. Pricing was competitive and delivery was arranged to fit my building schedule. Would use again.
5 de junho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey David,
Thank you for leaving us such a lovely 5 star review, it's really appreciated!
I am pleased to hear that Kane and Chris were able to help your enquiry and got you an order sorted.
Kind Regards,
The Team at Internal Doors
Great knowledgeable service
Prompt, helpful service and good prices.
4 de junho de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Janine,
Thank you for leaving us such a great review, it's highly appreciated!
I am pleased to hear that William was able to help with your enquiry promptly and get you the best prices.
Spread the word!!
Kind Regards,
The Team at Internal Doors
Great service from Lily in sales
Great service from Lily - responded to our enquiry immediately and followed up to ensure the doors would be delivered when we wanted them.
29 de abril de 2024
Avaliação não solicitada
Resposta da Internal Doors
Hey Timothy,
Thank you for leaving us such a lovely 5 star review, it's really appreciated!
I am pleased to hear that Lily was able to help your enquiry and got you the correct delivery.
Spread the word!!
Kind Regards,
The Team at Internal Doors
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