The Product itself works quite well, however the app isn't great. I needed some new bags, so clicked on the how to on the app, got directed to the website and the bags. Unfortunately, the link direc... Ver mais
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Veja o que dizem as avaliações
good product until goes wrong. terrible customer service. can't email never mind speak to someone. all through bot. then says someone will contact you. they don't. product still under warranty b... Ver mais
The vacuums are prone to not following instructions and can either sit there, stuck but wheels still turning damaging your floor & carpet. Their customer service is deliberately evasive, they keep sen... Ver mais
Thank you to Burchin in Customer Service who gave excellent support when my j7 combo mop arm part broke. She kept in touch and was very polite and caring. Courier pick up, repair completed and return... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Designed with you and your unique home in mind, we're here to help. You and iRobot. Better Together. Learn more about iRobot cleaning robots here.
Informações de contato
Crosby Drive 8, 01730, Bedford, Reino Unido
- irobot.co.uk
2,0
Ruim
245 avaliações
Respondeu a 23% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
iRobot’s Declining Quality and Support
My recent experience with iRobot has been deeply unsatisfactory. I sent my Braava floor-washing unit in for repair under warranty — it was less than a year old — and was initially told the issue wasn’t covered, despite prior confirmation from their own customer service that it was. After months of conflicting communication and delays, I was informed the unit couldn’t be repaired and was sent a replacement of a different model — one I would never have chosen.
The replacement performs poorly: it struggles to navigate, won’t connect to Wi-Fi, and its cleaning capability is subpar. After investing significant time and effort, I accepted the outcome out of sheer frustration.
It’s clear that both the quality of iRobot’s products and their customer service have declined markedly over the past 18 months. These machines are not inexpensive, and the current standards no longer justify the cost. I can no longer recommend iRobot — either their products or their support.
26 de junho de 2025
Resposta da iRobot
Hi Bernie, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
Resposta da iRobot
Hello Mike, thank you for your positive feedback! We're thrilled to hear that you experienced fast delivery and found the product well-built, easy to set up, and use.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Irobot
We bought this as I now struggle with stability on occasions and it helps knowing the house is being kept clean.
29 de outubro de 2025
Resposta da iRobot
Hello Carol, thank you for sharing your experience! We're glad to hear that our product is helping you maintain a clean home and providing you with some ease.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Resposta da iRobot
Hello George, thank you for your feedback! We're delighted to hear that you find our latest model an improvement over your original iRobot.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great Customer Service
Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!
20 de outubro de 2025
Resposta da iRobot
Hello Barbara, thank you for sharing your experience! We're glad to hear that our team was able to promptly assist you with the issue and provide you with an upgraded model as a replacement.
Your satisfaction is our priority, and we're happy to have resolved the problem to your satisfaction. If you need any further assistance, we're here to help. Thank you for choosing iRobot!
the robot did a good job but it didn't…
the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job
23 de outubro de 2025
Resposta da iRobot
Hello Bertie, thank you for your feedback. We’re glad to hear the robot does a good job at times. We apologize for the issues you've encountered, including the challenges with pet messes, getting stuck on objects, and the time it takes to clean.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We're here to help improve your experience.
I can’t remove it’s battery easily.
23 de outubro de 2025
Resposta da iRobot
Hello Neven, thank you for your feedback. We apologize for the difficulty you're experiencing with removing the battery. Your feedback is important to us, and we want to ensure your experience is smooth.
Please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're here to assist you with this issue.
Quality product
9 de setembro de 2025
Resposta da iRobot
Hello Wotherspoon, thank you for your feedback! We're glad to hear that you are satisfied with our product. Three cheers for clean floors!
I do not recommend
It is not at all easy to get into custom service and speak or chat to a human being. I bought an iRobot 105. I already had one upstairs and it did the job so I got one for downstairs. The downstairs one has been a problem from the start. I did everything I was asked to do to fix it over a period of weeks u til I said I'm doing anymore of these efixes. They sent me a replacement. Very good. Except now this one, after only a few days, isn't working. I had an original iRobot roomba that lasted years even after daily use but since the company was purchased by someone else, it has gone downhill imo.
22 de outubro de 2025
Resposta da iRobot
Hello Jayne, thank you for your feedback. We're sorry for the difficulties with your iRobot 105 and the challenges reaching our customer service. We appreciate your loyalty and understand the frustration with recent performance issues.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're committed to resolving this promptly.
Love my Roomba
Love my Roomba it really saves a lot of time out of my cleaning schedule.
23 de outubro de 2025
Resposta da iRobot
Hello Debbi, thank you for sharing your feedback! We're delighted to hear that you love your Roomba and that it's saving you a lot of time in your cleaning schedule.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Resposta da iRobot
Hello, thank you for your positive review! We're pleased to hear that you found our customer service to be excellent and that any issues were addressed promptly.
We’re here to assist you if you need anything further. Thank you for choosing iRobot!
It has fallen down the stairs a few…
It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.
30 de setembro de 2025
Resposta da iRobot
Hello LeeAnne, thank you for your feedback. We apologize for the issues your robot has faced, including falling down the stairs and sustaining damage. We are glad to hear you appreciate the program feature for vacuuming different rooms.
To resolve the current issues and prevent further damage, please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Robot robi co chce
Robot robi co chce! Przerywa sprzątanie albo włącza się wtedy gdy nie powinien. W ogóle mi się nie podoba bo jak utknie gdzieś to nie może się wydostać!
23 de outubro de 2025
Resposta da iRobot
Hello Aldonamer, thank you for your review. We apologize for the inconvenience caused by your robot's behavior, including interruptions during cleaning and getting stuck. Your feedback is valuable, and we are committed to resolving this.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We are here to help.
Brilliant and innovative.
23 de outubro de 2025
Resposta da iRobot
Hello Tabore, thank you for your positive feedback! We're delighted to hear that you are pleased with our product. Three cheers for clean floors!
Resposta da iRobot
Hello Polly, thank you for your brief yet wonderful feedback! We’re delighted to hear that you love your robot.
If you ever need assistance, we’re here to help. Thank you for choosing iRobot!
So far so good
I was worried as bought my Roomba 405 and then read some of these reviews. My experience has been good so far and Henry my robot is doing a great job.
20 de setembro de 2025
Avaliação não solicitada
Resposta da iRobot
Hello Stricker, thank you for sharing your experience! We're glad to hear that your concerns were alleviated and that your Roomba 405, affectionately named Henry, is doing a great job.
Your positive feedback is encouraging, and we’re here to support you should you need any assistance in the future. Thank you for choosing iRobot!
Very disappointed
The cleaner never worked, I emailed to advise via customer service. The instructions given were confusing and unhelpful. I gave up trying to get help and gave up on trying to getvthe silly useless vacuum working. I bought a Dyson instead
21 de outubro de 2024
Resposta da iRobot
Hi, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
My Roomba 505 has been out of action…
My Roomba 505 has been out of action for over 2 weeks, I have reported and tried contacting customer services and not had a response back.
I've only had the device 2 months, and it's already gone faulty, the support I have received so far is poor and next to nothing.
3 de outubro de 2025
Resposta da iRobot
Hello Sherif, thank you for taking the time to share your review. We sincerely apologize for the inconvenience caused by your Roomba 505 being out of action for over 2 weeks. Your feedback is incredibly valuable, and we are committed to resolving this to ensure a better experience moving forward.
To assist you further, please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, 9am - 7pm (UK Time).
Excellent robot vacuum
Excellent robot vacuum, at a great price from the undoubted leaders in this field.
Works flawlessly.
18 de julho de 2025
Resposta da iRobot
Hello Stephen, thank you for your excellent review! We're delighted to hear that you are pleased with your robot vacuum and found it to be a great value.
We're thrilled that it's working flawlessly for you. If you need any assistance, we're always here to help. Thank you for choosing iRobot!
Not happy with the cleaning
Not happy with the cleaning; not covering the entire area. Have tried remapping and still leaving the areas
20 de outubro de 2025
Resposta da iRobot
Hello Premkumar, we appreciate you taking the time to leave a review and apologize for the inconvenience you experienced with your robot not covering your entire home. Your feedback matters greatly, and we are committed to resolving this issue to ensure you have a better experience moving forward.
For additional support, please reach out to our iRobot UK Support Team. You can contact us via chat on the iRobot UK contact us page or by calling +44 141 403 0566. We are available Monday to Friday, from 9am to 7pm (UK Time).
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