Eufy Avaliações 1.680

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Eufy S210 . Good picture quality but let down by very weak chime volume. Even at 15/20 feet it is very difficult to hear even when set at maximum level. Very disappointing that no additional chime un... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didn't know how much time robovac can save. We got L60 Hybrid and will be sure to upgrade our Eufy in the future when current one gives up. Given the L60 price tag, the suction is superior while mop... Ver mais

Avaliado com 4 de um total de 5 estrelas

Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot... Ver mais

Avaliado com 5 de um total de 5 estrelas

Researched well before buying and straight got into 2 door bells and base station . Well happy as delay is marginal and comes as notyfication and not as a call . Battery seems to holding pretty well a... Ver mais

Detalhes da empresa

  1. Empresa de Eletrônicos

Escrito pela empresa

At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 2 de um total de 5 estrelas

Eufy S210 Chimes almost inaudible even at maximum volumes

Eufy S210 . Good picture quality but let down by very weak chime volume. Even at 15/20 feet it is very difficult to hear even when set at maximum level. Very disappointing that no additional chime units can be added to allow for all over property audiobility. Now having to consider what to do next as to the way forward.

11 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not good ive gone back to a ring one…

Not good ive gone back to a ring one with subscription!!

26 de fevereiro de 2026
logotipo da Eufy

Resposta da Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Avaliado com 1 de um total de 5 estrelas

Worst Experience with Eufy/Anker

I loved Anker's tech, so I assumed Eufy would have the same outstanding quality. But after spending almost £323 on the Homebase S380 and 5x Indoor Cam E220, I can say for sure that I am never bying from Eufy or any Anker affiliate ever again.

The hardware is amazing, don't get me wrong, but the software leaves a lot to be desired. The cameras video recording turns off randomly and won't come back on until a factory reset is done, or they'll randomly go offline for up to two hours or more. The homebase can only reliably seem to work with a doorbell and two cameras, anymore and the offline issue comes back.

I have been talking to their support and trying the solutions they offer for a few weeks now, with no real progress on keeping my other three E220's online and fuctioning with the homebase.

6 de maio de 2026
Avaliação não solicitada
logotipo da Eufy

Resposta da Eufy

Dear Customer,

We sincerely apologize for the inconvenience you have experienced with your camera. Regarding the issues you mentioned, please follow the troubleshooting steps below:

1. Random Pausing During Recording Please note that for the T8410 model, continuous recording is only supported at 1080P resolution. It cannot be enabled when recording in 2K resolution. This limitation applies regardless of whether the camera is connected to the HomeBase 3. We recommend switching the resolution to 1080P if you require continuous recording.

2. Random Offline Issues If the Home app indicates the camera is offline, please first check the eufy Security app and the camera's status light:

If the eufy app does not show the camera as offline, or the status light is not flashing red, this may be related to the iOS system.
If the eufy app does show "Camera is offline," please proceed with the following steps:
Step A: Check the Status Light

LED is off:
Ensure you are using the original 5V-2A power adapter.
Verify that the power outlet is functioning correctly.
Check that the power cable is securely connected at both the adapter and camera ends. Try unplugging and replugging them.
LED is solid purple for more than 2 minutes:
Unplug the power cable and plug it back in.
Once powered on, press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
LED is on, but not solid blue or solid purple:
Press and hold the "SYNC" / "SETUP" button for 10 seconds to reset the camera.
Step B: If the Status Light Appears Normal

Pull down to refresh the device page in the app.
Unplug the camera, wait a moment, and plug it back in to restart it.
If the issue persists, please try setting up the camera again from scratch.
If you need further assistance after trying these steps, please let us know. We are here to help.

Warm regards,
eufy Customer Support

Avaliado com 3 de um total de 5 estrelas

Good product but having trouble with App

Good product but having great trouble with their new 'improved' app. In particular, integrating 3 products on the app.

1 de dezembro de 2025
logotipo da Eufy

Resposta da Eufy

Thank you for your feedback! We're glad to hear you're enjoying the product itself, but we sincerely apologize for the trouble you're experiencing with the new app, especially when integrating multiple devices.

We'd love to help resolve this for you. Could you please share more details about the specific issues you're encountering? For example:

Are the devices failing to connect, or do they disconnect frequently?
Are you having trouble navigating between the 3 products in the app?
Are you receiving any specific error messages?

Alternatively, you can reach our support team directly at uk.support@eufy.com or through the in-app chat, and we'll be happy to walk you through the setup step by step.

Thank you for your patience, and we look forward to getting this sorted out for you!

Avaliado com 4 de um total de 5 estrelas

Im pretty happy with the robot cleaner

Im pretty happy with the robot cleaner, it does a fairly good job, however on occasions there are bits that have not been picked up which should have been. Overall I would recommend as it saves a lot of time and is nice to come back to a clean house.

26 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Product Not as Described

Having purchased the Eufy S3 Pro 2 camera kit and base station, I realised after 5 months of use that the camera’s battery capabilities are not as advertised. After repeatedly going back with my concerns to Eufy and following their supposed resolution suggestions, I requested a full refund as the product is not as advertised. They started with a 30% offer -since increased to 50% - but don’t appear to believe I have a right to return the products and receive a full refund despite their misrepresentation.

2 de março de 2026
logotipo da Eufy

Resposta da Eufy

Thank you for reaching out to us.

We sincerely apologize for the inconvenience our product has caused you. We completely understand how frustrating this situation must be, and we are truly sorry for the experience you have had.

Your case has been escalated to our management team and given top priority. Please contact us at uk.support@eufy.com, and we'll make sure your issue is addressed promptly.

Thank you for bringing this to our attention. We value your feedback and are committed to making this right for you.

Avaliado com 5 de um total de 5 estrelas

Security camera purchased

Bought a camera as a Christmas present and it’s so good. The fact you don’t need a subscription either is such a bonus - camera feed is so clear and picks up sounds clearly.

16 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product. Reasonable price. The Robovac L60 has been an excellent cleaner in our house. Can't complain. BTW, this is the second Eufy product and we use both. Excellent products from Eufy.

25 de maio de 2025
Avaliado com 1 de um total de 5 estrelas

The most useless customer service departments

Useless customer service department, incapable of doing anything other than cut and pasting tracking numbers that I clearly already have (if they actually bothered to read my complaint they would know).
I ordered a portable power station on 31st March, It was quickly despatched with FedEx, unfortunately it didn't get any further. The tracking details showed there was an issue with the package due to the hazardous material (lithium battery). The package then sat at FedEx for 10 days, I contacted FedEx who confirmed the package could not be delivered due to the package issue, they had repeatedly contacted Eufy but got no response. FedEx raised a case ticket for the issue and it's return to Eufy. I repeatedly contacted Eufy explaining the issue and providing the FedEx case number, but all I keep getting back is a standard response saying "I am delighted to inform you that your order has been successfully dispatched and is currently en route" Read my complaint, it's not on its way and you are still ignoring the problem and just quoting a tracking number that confirms it's not on it way! I want either a replacement sent (correctly packaged and labelled) or a refund, but my seval requests for this have been ignored with the reply from Eufy simply repeating the standard message and tracking number. Last time I will ever be purchasing from Eufy.

9 de abril de 2026
Avaliação não solicitada

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