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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Ver mais

Avaliado com 1 de um total de 5 estrelas

My wife and I bought inflatable boards 2 years ago as our wedding presents to ourselves. On the second summer of use one of the boards started leaking from a seam. Their warranty page specifically sta... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para esportes ao ar livre

Escrito pela empresa

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(4.553)

76 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

Kyra was wonderful helping me through my Customer Service request. She was friendly, helpful, and direct getting my issues resolved and going beyond to make my first purchase experience pleasant.
I appreciate her help and would buy from iRocker again.

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The All around SUP is solid

The All around SUP is solid. Not to heavy for me to manage, carry pack unpack etc. Comes with everything you need except the bag, I feel that is the only shortcoming. The pump is fantastic!

21 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Love iRocker

The team at iRocker are amazing! I lost a portion of my paddle, and iRocker sent me a compatible one free of charge!
Kyra and her team were very friendly and responsive in keeping me up to date throughout the whole process. I really appreciate that. The paddle shipped out to me very quickly as well. I would love if they would sell a 5-segment type paddle though, I’m worried about losing part of it again, and it’s hard to find something that fits in the bag. I would definitely recommend any iRocker products to others, I absolutely love my board and the customer service is top notch.

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

iRocker prompt and genuine response

iRocker was fast and friendly when I had a warranty issue with my SUP. Their customer service team responded promptly and with genuine concern. They didn’t hide behind policies or timelines. Instead, they acknowledged the issue, stood behind the quality of their product, and offered a resolution that exceeded my expectations. I am very pleased with their service.

28 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is so easy to use

This is so easy to use and take on all my adventures! It fits in my trunk and has stood up to everything I have tried so far.

9 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

A workout that is so much fun!

A friend bought an iROCKER and my daughter tried it and had so much fun. My daughter is the type of person who loves water, needs exercise and if it's fun, it's for her! Her sister was helping my daughter work with her balance and now she wants wants to invest in a paddle board too. Seeing how rugged and transportable the iROCKER is is a big plus for both of my offspring. I can hardly wait to try it out myself and train our lab to come along for the ride.
It's a super investment!

21 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Incredible products from an incredible…

Incredible products from an incredible company! I’ve got an iLand which couldn’t be more perfect for lounging in the pool or at the lake. I also have an ultra paddle board that’s perfect to bring on long haul trips! The Blackfin board stands up to the toughest and swampiest paddles! Not to mention the cool backpack and waterproof backpack that hold all my gear for a full fun day on the water! I can’t say enough great things about iRocker!!!

27 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stable Ride

I purchased the Model X 6.0 and really enjoy its hardboard feel and stable ride. Tracks well. And looks awesome!

17 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Kyra was great!

I had a delivery issue that went south, but Kyra took care of it and made it right. Kyra was very friendly and professional and very responsive. Thank you Kyra, and iRocker!

24 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I was shipped several items, one of which was incorrect; however, after contacting them I was able to keep the extra piece and they shipped the correct one within 1 day. Nice!

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast response, clear answers

Fast response, clear answers, and an immediate solution on which SUP board to buy. Brittany was excellent and I ended up buying a board. She also gave me a $25 discount which was nice of her.

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been reviewing Sups for awhile…

I have been reviewing Sups for awhile now. I've decided on the Original Cruiser 10.6. When I called in for assistance, Kira was so helpful and patient with all me questions. I'll post again once I'm out on the water with my new sup.

25 de julho de 2025
Avaliação não solicitada

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