Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Ver mais
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Veja o que dizem as avaliações
I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Ver mais
I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Ver mais
My wife and I bought inflatable boards 2 years ago as our wedding presents to ourselves. On the second summer of use one of the boards started leaking from a seam. Their warranty page specifically sta... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Informações de contato
4601 Hollins Ferry Road, 21227, Halethorpe, Estados Unidos
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Kyra was wonderful helping me through my Customer Service request. She was friendly, helpful, and direct getting my issues resolved and going beyond to make my first purchase experience pleasant.
I appreciate her help and would buy from iRocker again.
Awesome product and service!!
My Blackfin model V is awesome, excellent product with a better attention to detail than I was expecting.
The customer service at Irocker is way beyond any I've ever recieved.
Awesome board
Product description on the site is what we received. The board is awesome and seems very heavy duty!
The All around SUP is solid
The All around SUP is solid. Not to heavy for me to manage, carry pack unpack etc. Comes with everything you need except the bag, I feel that is the only shortcoming. The pump is fantastic!
Love iRocker
The team at iRocker are amazing! I lost a portion of my paddle, and iRocker sent me a compatible one free of charge!
Kyra and her team were very friendly and responsive in keeping me up to date throughout the whole process. I really appreciate that. The paddle shipped out to me very quickly as well. I would love if they would sell a 5-segment type paddle though, I’m worried about losing part of it again, and it’s hard to find something that fits in the bag. I would definitely recommend any iRocker products to others, I absolutely love my board and the customer service is top notch.
Excellent customer service
Excellent customer service! An item was accidentally omitted from my order and they immediately made it right. Looking forward to testing out my new board!
Excellent communication and customer…
Excellent communication and customer service.
Product arrived in time and looked great. Had a small defect but the team was quick to resolve.
I researched for the best product and I am glad I went with Irocker!
iRocker prompt and genuine response
iRocker was fast and friendly when I had a warranty issue with my SUP. Their customer service team responded promptly and with genuine concern. They didn’t hide behind policies or timelines. Instead, they acknowledged the issue, stood behind the quality of their product, and offered a resolution that exceeded my expectations. I am very pleased with their service.
This is so easy to use
This is so easy to use and take on all my adventures! It fits in my trunk and has stood up to everything I have tried so far.
A workout that is so much fun!
A friend bought an iROCKER and my daughter tried it and had so much fun. My daughter is the type of person who loves water, needs exercise and if it's fun, it's for her! Her sister was helping my daughter work with her balance and now she wants wants to invest in a paddle board too. Seeing how rugged and transportable the iROCKER is is a big plus for both of my offspring. I can hardly wait to try it out myself and train our lab to come along for the ride.
It's a super investment!
I purchased the replacement fins…
I purchased the replacement fins because they were the only available fins but I wanted the river fins with the tether hole.
Incredible products from an incredible…
Incredible products from an incredible company! I’ve got an iLand which couldn’t be more perfect for lounging in the pool or at the lake. I also have an ultra paddle board that’s perfect to bring on long haul trips! The Blackfin board stands up to the toughest and swampiest paddles! Not to mention the cool backpack and waterproof backpack that hold all my gear for a full fun day on the water! I can’t say enough great things about iRocker!!!
Stable Ride
I purchased the Model X 6.0 and really enjoy its hardboard feel and stable ride. Tracks well. And looks awesome!
Kyra was great!
I had a delivery issue that went south, but Kyra took care of it and made it right. Kyra was very friendly and professional and very responsive. Thank you Kyra, and iRocker!
Awesome shop with good customer support
I'm really happy with the quality of the products and the customer support ist exceptionally good. I can't recommend this brand enough.
Great Customer Service
I was shipped several items, one of which was incorrect; however, after contacting them I was able to keep the extra piece and they shipped the correct one within 1 day. Nice!
Fast response, clear answers
Fast response, clear answers, and an immediate solution on which SUP board to buy. Brittany was excellent and I ended up buying a board. She also gave me a $25 discount which was nice of her.
I have been reviewing Sups for awhile…
I have been reviewing Sups for awhile now. I've decided on the Original Cruiser 10.6. When I called in for assistance, Kira was so helpful and patient with all me questions. I'll post again once I'm out on the water with my new sup.
The board arrived very promptly and…
The board arrived very promptly and everything was in order
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