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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Ver mais

Avaliado com 1 de um total de 5 estrelas

My wife and I bought inflatable boards 2 years ago as our wedding presents to ourselves. On the second summer of use one of the boards started leaking from a seam. Their warranty page specifically sta... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para esportes ao ar livre

Escrito pela empresa

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(4.553)

76 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love my SUP

Love my SUP! Easy to set up, deflate, weight is good, and fins are easy to attach and deflate. Pump makes everything super easy! My only wish is that it came with a bag to store everything in.

27 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Blackfin

i bought the Blackfin to go fishing on the little coves by my house on the bay, an added bonus is my wife has a iRocker SUP and we can paddle around when i'm not fishing.

18 de julho de 2025
Avaliado com 4 de um total de 5 estrelas

The blackfin XL is a very well…

The blackfin XL is a very well constructed board and is my first paddle board. Great experiences so far with this board. Easy to transport and is very functional for a fishing rig. I would give my rating 5 stars if the box my order was shipped in wasn't damaged and opened. Also I wasn't shipped a carrying handle when it was part of my order. Upon arrival I was missing parts and the box was opened and damaged.

18 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

iLAND Products

I used the new iLAND products last week on my vacation and I must say they are incredible! The magnets for the attachments are super strong and a really smart way to attach different accessories. The new boxes even look and feel great! Make sure you put the included black attachment bar in the iLAND chair BEFORE you blow it up though. Otherwise you will have an impossible time getting it in there.

16 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Slow/unresponsive support.

Wrong item was sent. Quite slow and unresponsive in getting the issue resolved.

17 de julho de 2025
logotipo da iROCKER

Resposta da iROCKER

Hi Will – Thank you for your feedback! A Customer Experience agent will be reaching out to provide further assistance. We appreciate your patience!

Avaliado com 2 de um total de 5 estrelas

Unhappy with customers service

I ordered a carbon fiber paddle, unfortunately when it arrived, the two shafts did not align with the locking mechanism. Irockers customer service is not available by phone and only respond by email. Their process takes a 1 to 2 days to respond which is inconvenient to the customer. I feel if you're gonna have a business a customer service representative should be available during working hours, whether that be by email and or by phone.

17 de julho de 2025
logotipo da iROCKER

Resposta da iROCKER

Hi Brian - thank you for your feedback! We apologize there were some issues with your paddle. Our team is here to help and can be contacted via out contact us form or Monday through Friday from 9am - 5pm EST (excluding holidays) at 866-985-8367. We will have a representative reach out to further assist you!
-Your iROCKER Team

Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing company! The boards were high quality, and the staff was super friendly and helpful. Everything was smooth from start to finish. Caught a beautiful sunset and even saw dolphins! Highly recommend this company for anyone looking to get out on the water.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Blackfin is the best!

Been using this brand for over 5 years! Each board just keeps getting better! My newest board was the black fin model V and it was faster and such a beautiful design. Highly recommend any irocker boards, but the blackfin is high quality and versatile! Irocker keeps getting better every year!

23 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Irocker Sup is a top notch Co.

They offer a wide line of top quality boards. Right now I paddle the Blackfin XL. But I have personally field tested many of the models in Alaska & Mexico and they have held up perfectly!! Great people to deal with and the worldwide irocker family is phenomenol.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best Paddle Boards IMO

I’m truly grateful for my iROCKER paddle board. It’s given me the freedom to explore lakes, rivers, and hidden spots I’d never reach otherwise and the best part is I get to bring my pup along for every adventure. The board is stable enough for both of us, even when he’s curious and moving around. It’s opened up a whole new way for us to connect with nature. I’ve had some unforgettable moments out on the water thanks to iROCKER, and I’m thankful to have a board that’s reliable, well-made, and built for real adventure. The model I use is the Blackfin XL

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best iSUP you can buy

Best iSUP you can buy! I have so many of their products at this point and I love every single one. Durable and incredible build quality.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Simply the best

I have been a loyal supporter of iRocker products for over 5 years. I currently have 3 boards and love each of them. They are reliable, easy to take care of, and very stable. I have recommended them to many friends and family. You will not regret getting one of their products.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent warrenty and service!!

Had to make a warrenty claim and the process was simple and they sent me a new board. I'm veryimpressed with both the products and the company (shout out to KYRA for being awesome). We have 3 of their boards and will get more as my kids get bigger.

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered two new blackfin model xl… thanks Brittany

I ordered two new blackfin model xl 6.0. board packages with accessories and everything showed up except for one of the travel bags. I called customer service and Brittany was quick to see that it had been missed in procurement and got one sent out to me the same day that I called in!
Super excited to get these boards out on the water with my girl and our dogs this weekend!
Rock on iRocker!

22 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently had an outstanding customer support experience.

I recently had an outstanding experience with the iRocker Support team regarding the warranty on my Stand Up Paddleboard. Kristin and Kyra were incredibly helpful and efficient in processing my request for a replacement. Their prompt responses and willingness to assist made the entire process smooth and hassle-free.

I’ve always loved iRocker’s products, but their exceptional customer support truly sets them apart. It's rare to find such dedicated and friendly service. I highly recommend iRocker not only for their quality paddleboards but also for their top-notch customer care. Thank you, Kristin and Kyra, for making this experience so positive!

4 de julho de 2025
Avaliado com 3 de um total de 5 estrelas

My board is awesome/ mid customer service

My board is awesome and I love it. The customer service was mid. I ordered my board late in the night and I realized I didn’t order the one with the bag, I immediately emailed to cancel or switch which one I ordered and they said it was already on the truck. So that sucked.

24 de junho de 2025
logotipo da iROCKER

Resposta da iROCKER

Hi Leslie - Thanks so much for your review—we’re glad to hear you love your board!

We’re sorry to hear the experience around your order wasn’t ideal. Because our system is designed to ship quickly, we’re currently unable to make changes once an order is placed. We know that can be frustrating, especially when the realization comes shortly after ordering.

At the moment, our original boards do not include a bag, but bags are available for purchase separately if you’d still like to add one.

We appreciate your feedback and will absolutely pass this along to the team as we continue to improve the experience!
-Your iROCKER Team

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