Been with them for 15 years and what a disappointment. Couple now in 50s. Added sciatica and 45 day cover which added nearly £230 to a £384 policy that had been quoted. Over £600 in total. Ridiculous.... Ver mais
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Veja o que dizem as avaliações
The company when I claimed gave to another company which refused in every area .i don’t believe it’s worth doing an insurance if already started your holiday . Absolute crapI spent nearly £400 for jus... Ver mais
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We specifically went with these guys because of a health condition. When they were founded it was all about shipping your medication out to you if something went wrong. We'd been with them for years w... Ver mais
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I scoured the internet for hours looking for someone to insure my wife and I for our one way trip to Australia. Most companies only offer 'single trip' insurance. A real relief to find ISETI. Not only... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We do not ask for reviews on Trustpilot and we do not monitor this platform. We use Feefo to gather customer feedback, where we have an average service rating of 4.9.
Informações de contato
58 Market Square, PE19 2AA, St. Neots, Reino Unido
- 01223 785 513
- hello@itssoeasytravelinsurance.com
- itssoeasytravelinsurance.com
2,5
Ruim
74 avaliações
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Respondeu a 100% das avaliações negativas
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I took out Travel Insurance on 5th…
I took out Travel Insurance on 5th October to travel to Spain for three months on 6th. Yesterday I phoned to ask if it would be worth my while claiming for 42.75euros it had cost me for drinks after a hole in one and I was told that my policy was void because the FCO was advising against going there. That was the advise when I bought the insurance. Why did you not tell me? I am now in Spain with no travel insurance and as far as I know I have to be in the UK to buy such insurance. Are you surprised at the rating I give you?
6 de novembro de 2020
Resposta da It's So Easy Travel Cover
Good morning,
I am sorry to hear your dissatisfaction at the service received. I can see that since speaking with you on 5th November, we have provided a full refund of the policy premium as the cover was not valid.
Unfortunately, like many travel insurance providers, we are not able to provide insurance cover for travel to an area where the Foreign, Commonwealth and Development Office have advised against all or all but essential travel. If we had discussed your quote over the phone prior to purchase, one of our advisers would have emphasised this.
We have signposted this throughout our website, which is displayed prior to receiving a quote. ‘Our policies will not provide any cover if you travel when there is Foreign, Commonwealth and Development Office (FCDO) advice against travel to the country you are visiting.’
If you would like to discuss this further or have any queries, please get in touch.
Kind regards,
Reece
Insurance for people with underling health problems
Always very helpful and professional advice. When one needs to submit claim all dealt with ease .
6 de novembro de 2020
Resposta da It's So Easy Travel Cover
Hi David,
Thank you for taking the time to leave us a review and I'm glad to hear you've always had a pleasant experience using our service. We hope to speak with you again in the future!
Best wishes,
Reece
It's So Easy have always been helpful
6 de novembro de 2020
Always meeting my needs
As usual, always easy to find a plan that suits my travel needs and get it confirmed.
6 de novembro de 2020
i needed travel insurance for a…
i needed travel insurance for a specific health issue and found them to be very helpful and the price was very good for an annual policy, added on covid cover for this year too, sadly no holidays as yet though! would recommend.
1 de novembro de 2020
Happy with them
30 de outubro de 2020
Great service and documents emailed…
Great service and documents emailed through. Good premium product.
30 de outubro de 2020
Excellent customer service when I…
Excellent customer service when I called to upgrade to a better policy due to Covid19.
30 de outubro de 2020
Exceptional service and value for money.
I spoke with both Carl and Len about my travel insurance. Both were exceptional as they guided me through the policy.
As a 71 year old, I needed assistance and reassurance that I was getting the right cover for my preexisting conditions.
I was delighted with the cost of cover annd felt confident I had made the right choice.
Jeff
30 de outubro de 2020
Resposta da It's So Easy Travel Cover
Good morning,
Thank you for taking the time to leave us a review. We always strive to achieve the highest level of customer service so that's great to hear! I have passed your comments to both of my colleagues.
Kind regards,
Reece
Karl was an asset to the company
Karl was an asset to the company, very pleasant, this the second time I've used the company and have recommended many times. Refreshing in this day and age!
30 de outubro de 2020
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