Absolutely love this brand and wouldn’t use anything else because it’s value for money and tastes great no reason to look anywhere else because nobody’s beating this company for the vapes they have I... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Keenly priced vape. Pocket size. Loads of flavours in three nicotine strengths. I’ve had loads of different expensive vapes. Having to change coils, buy juice, batteries etc. now I have an IVG pr... Ver mais
These are great vapes my new favourite. Customer service is brilliant at IVG after an issue with dpd delivery they were very helpful and sorted the problem straight away.
I initially bought the Pro version for €25, which did not work. I then purchased a refill in the hope that it would resolve the issue, but that also failed to work. As a result, I have wasted approxi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Informações de contato
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,5
Excelente
880 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible. Three times they have sent me the wrong items
I have ordered from here three times; the second time only because they messed up the first order and gave me a GBP 5 token of sorry; the second time to use that money before I went somewhere else and the third time because they sent me completely the wrong items the second time. I will never use them again and cannot recommend them to anyone.
23 de junho de 2026
Avaliação não solicitada
Resposta da I Vape Great
Hi,
We're very sorry to hear about your experience and completely understand your frustration.
We sincerely apologise that you've received incorrect items on multiple occasions. We appreciate that you gave us additional chances, especially after the issues with your previous orders, and we're sorry that we let you down again.
This is not the level of service we aim to provide, and we'll ensure your feedback is shared with the relevant teams so we can investigate what went wrong and work to prevent it from happening again.
If you'd be willing to give us the opportunity to look into this further, please contact our Customer Care team at customercare@ivapegreat.com with your order details, and we'll be happy to investigate this for you.
Thank you for taking the time to share your experience, and we're genuinely sorry that we've lost your trust.
Kind regards,
The IVG Team
Great service
19 de junho de 2026
Resposta da I Vape Great
Hello Terry,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our products and that you received brilliant service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Daria,
Thank you for your great review!
We're delighted to hear that everything is working perfectly. We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Great product with many flavors
18 de junho de 2026
Resposta da I Vape Great
Hello Rosemary,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our products and the wide variety of flavours we have to offer. We really appreciate your support and hope you continue to discover plenty of new favourites!
Kind regards,
The IVG Team
The pod kit is fizzing from the start
The pod kit is fizzing from the start. I’ve followed all the troubleshooting guides on the website and still show x3 fault.
18 de junho de 2026
Resposta da I Vape Great
Hello Andrew,
Sorry to hear you’re having trouble with your pod kit; that’s not the experience we want you to have.
If you’ve already worked through the troubleshooting steps and you’re still seeing the fault, please reach out to us so we can help get this sorted for you as quickly as possible. You can contact our team via live chat on our website or email us at customercare@ivapegreat.com and we’ll take a closer look for you.
Kind regards,
The IVG Team
Very easy to use and good quality fast…
Very easy to use and good quality fast service
18 de junho de 2026
Resposta da I Vape Great
Hello Rebecca,
Thank you for your wonderful review!
We're delighted to hear that you found our products easy to use and of great quality, and that you were happy with our fast service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Great shopping
16 de junho de 2026
Resposta da I Vape Great
Hello Alex,
Thank you for your great review!
We're delighted to hear you had a great shopping experience with us. We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with our fast dispatch, reasonable prices, and overall service. Your kind words mean a lot to the team.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Excellent will use again
Ordered for the first time quick and speedy no mistakes will order from here Everytime now
16 de junho de 2026
Resposta da I Vape Great
Hello Amber,
Thank you so much for your wonderful review!
We're delighted to hear that your first order was a great experience. It's fantastic to know your order arrived quickly, everything was correct, and that you'll be choosing to shop with us again.
We truly appreciate your support and look forward to serving you for many more orders to come!
Kind regards,
The IVG Team
Great service easy and great time on…
Great service easy and great time on delivery
18 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found our service easy to use and that your order was delivered promptly. We really appreciate your support and are pleased we could provide you with a great experience.
Kind regards,
The IVG Team
Amazing customer service
I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple error but was duly resolved by Jade with excellent service. Mistakes happen and service amazing so full 5 stars!
22 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you so much for your kind words and for taking the time to leave this review!
We’re really glad Jade was able to help you and get everything sorted quickly for you. She’ll be really pleased to hear your feedback.
Mistakes can happen from time to time, but we always aim to put things right as smoothly as possible, so it’s great to know you felt well looked after.
We really appreciate your support and the 5 stars ⭐
Kind regards,
The IVG Team
Brilliant company
So many flavours ti choose from and vapes to choose and the website is so easy to use and when ordering it cane so quick highly recommend
18 de junho de 2026
Resposta da I Vape Great
Hello Ross,
Thank you so much for your lovely review!
We’re really glad you’re enjoying the range of flavours and devices, and that you found the website easy to use. It’s great to hear your order arrived quickly too 😊
We really appreciate the recommendation and your support! ⭐
Kind regards,
The IVG Team
Quick delivery…actually deliver next…
Quick delivery…actually deliver next day as advertised!
18 de junho de 2026
Resposta da I Vape Great
Hello Racheal,
Thank you for your fantastic review!
We're delighted to hear that your order arrived the next day, just as advertised. We always strive to provide a fast and reliable service, so it's great to know we met your expectations.
Thank you for your support, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Easy to use and fast
Easy to use and fast, efficient quality service. Value for money and speedy delivery
17 de junho de 2026
Resposta da I Vape Great
Hello Wayne,
Thank you for your wonderful review!
We're delighted to hear that you found our website easy to use and were happy with our fast, efficient service. It's also great to know you feel we offer good value for money and speedy delivery.
Thank you for your support, we look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Shirley,
Thank you for your wonderful review!
We're delighted to hear that you found ordering easy, received a great price, enjoyed our quick delivery, and are happy with your product. Your support means a lot to us, and we're thrilled you had such a positive experience.
We look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Dean,
Thank you for your wonderful review!
We're delighted to hear that you continue to enjoy our service and that your order arrived in less than 24 hours. We really appreciate your continued support and look forward to serving you again soon!
Kind regards,
The IVG Team
Very good discounts easy navigation…
Very good discounts easy navigation though website very quick delivery with dpd would recommend
17 de junho de 2026
Resposta da I Vape Great
Hello Robert,
Thanks so much for your kind feedback, we really appreciate you taking the time to share it.
It’s great to hear you found the website easy to use, enjoyed the discounts, and had a smooth experience with quick DPD delivery. We’re really glad everything arrived quickly and that you’d recommend us.
Thanks again for your support, it means a lot to the team!
Kind regards,
The IVG Team
Great value .Im gutted that you don’t…
Great value .Im gutted that you don’t do raspberry stix flavour anymore .The strawberry sensation is a good flavour.
15 de junho de 2026
Resposta da I Vape Great
Hello Heather,
Thank you for your great review!
We're delighted to hear that you think our products offer great value and that you're enjoying Strawberry Sensation.
We're sorry to hear you're missing the Raspberry Stix flavour. We really appreciate your feedback, and we'll be sure to pass your comments on to our product team for consideration.
Thank you for your support, and we hope you continue to enjoy our range of flavours!
Kind regards,
The IVG Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.