Absolutely love this brand and wouldn’t use anything else because it’s value for money and tastes great no reason to look anywhere else because nobody’s beating this company for the vapes they have I... Ver mais
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Veja o que dizem as avaliações
Keenly priced vape. Pocket size. Loads of flavours in three nicotine strengths. I’ve had loads of different expensive vapes. Having to change coils, buy juice, batteries etc. now I have an IVG pr... Ver mais
These are great vapes my new favourite. Customer service is brilliant at IVG after an issue with dpd delivery they were very helpful and sorted the problem straight away.
I initially bought the Pro version for €25, which did not work. I then purchased a refill in the hope that it would resolve the issue, but that also failed to work. As a result, I have wasted approxi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Informações de contato
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,5
Excelente
879 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast efficient
Fast efficient, never disappointed, have to be honest and try to the vape shops even online and quite honest can’t get better service than this one and I am bloody particular about what are you first class products first class delivery service first class I can’t really fault them in anything and I’ve looked, but I can’t find anything at all
24 de junho de 2026
Absolutely amazing customer service
Absolutely amazing customer service. I had a problem with my vape and they resolved the matter very quickly and sent me out a replacement. I wish everyone had the customer service skills you guys have. Thanks again.
30 de junho de 2026
Avaliação não solicitada
Super helpfull in resolving my problem
Super helpfull in resolving my problem, very happy with the outcome. Thankyou guys!
24 de junho de 2026
Fantastic company
Fantastic company. Always keeps you updated on offers and orders.
Orders packed and shipped out in no time. Products have great flavours and they are always bringing new flavours out.
23 de junho de 2026
Resposta da I Vape Great
Hello Kath,
Thank you for your fantastic review!
We're so pleased to hear you were happy with the quick delivery and enjoyed our wide range of flavours. We really appreciate your support and hope you continue to find plenty of favourites in our collection!
We look forward to serving you again soon.
Kind regards,
The IVG Team
Thank you very much for these products
Thank you very much for these products; they are very good. I recommend them—everything is exactly as described.
22 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that you're happy with your products and that they met your expectations. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to serving you again soon!
Kind regards,
The IVG Team
My fault in a way
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel .
When del address came up with old details I could not change it so asked to deliver to my secure site which was my current address and you confirmed this but delivery stlll went to my old address. It was left in plain site in middle of doorway next to road on which loads of different aged schoolchildren and adults walk all day long. I went and collected it no problem. I class this as delivery failure- also I was charged for delivery but should have been free.
Faults on all sides but product good
23 de junho de 2026
Resposta da I Vape Great
Hi Pat,
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues you experienced with your order.
We appreciate your honesty, and we understand how frustrating it must have been. While we're glad you were able to collect your parcel and that you're happy with the product, we apologise for the confusion surrounding the delivery address and the delivery experience.
As a small gesture of goodwill, we've added 500 loyalty points to your account for the inconvenience. If you need any help redeeming your points or have any questions about how to use them, please don't hesitate to get in touch, we'll be happy to help.
Thank you again for your feedback, and we hope we can provide you with a much smoother experience next time.
Kind regards,
The IVG Team
Fast reliable service...
24 de junho de 2026
Resposta da I Vape Great
Hello Deborah,
Thank you for your great review!
We're delighted to hear you found our service fast and reliable. Your support means a lot to us, and we look forward to serving you again soon.
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Stewart,
Thank you for your review!
We're delighted to hear that you're happy with both our service and our products. We also appreciate your feedback regarding pricing, and we'll be sure to pass your comments on to the relevant team.
Thank you for your support, and we hope to serve you again soon.
Kind regards,
The IVG Team
Perfect perfect fassssst delivery will…
Perfect perfect fassssst delivery will continue to buy from this seller. 🤩🤩🤩🤩🤩
22 de junho de 2026
Resposta da I Vape Great
Hello Susan,
Thank you so much for your amazing review!
We're thrilled to hear you were happy with our fast delivery and that you'll be continuing to shop with us. Your support means the world to us, and we can't wait to serve you again!
Kind regards,
The IVG Team
I haven't received my order #149458
I haven't received my order #149458. I'm from Chester. It was delivered to Walsall. I need help.
24 de junho de 2026
Resposta da I Vape Great
Hello,
We're very sorry to hear about this and completely understand your frustration.
Our Customer Care team is already looking into your order and will be in touch with you as soon as possible to resolve the issue. We appreciate your patience while we investigate and will do everything we can to put things right.
Thank you for bringing this to our attention.
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Kim,
Thank you for your wonderful review!
We're delighted to hear that you find us reliable and that you're always able to get the products you're looking for. We really appreciate your continued support and look forward to serving you again soon.
Kind regards,
The IVG Team
Smooth beautiful and lush
Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders it's great so I can personalise my vaping. Always smooth always lush
24 de junho de 2026
Resposta da I Vape Great
Hello Daryl,
Thank you so much for your amazing review!
We're thrilled to hear you're loving the smooth flavours and that your device has been so easy to use. It's fantastic to know that Pineapple, Banana and Spearmint are among your favourites!
We're also delighted that you're enjoying the ability to personalise your vaping experience. Your kind words and loyalty mean a lot to us, and we truly appreciate your support.
Kind regards,
The IVG Team
Excellent Service and Product
Delivery was swift, everything was well packaged and protected. No leaking product and the flavours were amazing. Second order through this website will be a repeat customer.
22 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived quickly, was well packaged, and that everything arrived in perfect condition. It's fantastic to know you're enjoying the flavours too!
We're especially pleased to hear you'll be returning for future orders. Thank you for your continued support, we look forward to serving you again soon.
Kind regards,
The IVG Team
Incredible absolutely wonderful…
Incredible absolutely wonderful customer service and response. Best I have dealt with in my life.
23 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you so much for your incredible review!
We're truly delighted to hear that you had such a positive experience with our customer service. Knowing that you consider it the best you've ever received is an amazing compliment, and we'll be sure to share your kind words with the team.
Thank you for your support, and we look forward to serving you again soon.
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Barbara,
Thank you for your great review!
We're delighted to hear that your order arrived the next day and that you were happy with our service. We really appreciate your support and look forward to serving you again soon.
Kind regards,
The IVG Team
MagiMagicc just Magic thats all i can say…
Magic just Magic thats all i can say about this ivg site and company i love it i love all the different vapes aswell as all the different flavours I cant say enough about this site all i can say is it's the best vape site in Britain and also very easy to navigate the site im over the moon with my purchases happy as Larry haha
22 de junho de 2026
Resposta da I Vape Great
Hello Joseph,
Thank you so much for your amazing review!
We're absolutely delighted to hear how much you're enjoying both our website and our products. It's fantastic to know you love the wide range of vapes and flavours, and that you find our site easy to navigate.
Your kind words and enthusiasm truly mean the world to us. Thank you for your support, we're thrilled to have you as part of the IVG community!
Kind regards,
The IVG Team
Good vape systems
Good vape systems, great sale prices and fast delivery. No joke, 2 days.
22 de junho de 2026
Resposta da I Vape Great
Hello Phill,
Thank you for your fantastic review!
We're delighted to hear you're enjoying our vape systems, great sale prices, and fast delivery. It's great to know your order arrived within just two days!
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The IVG Team
Delivery 48 hours
Delivery 48 hours. Great vape products. Just do a refillable one.
22 de junho de 2026
Resposta da I Vape Great
Hello,
Thank you for your great review!
We're delighted to hear you were happy with our delivery and that you're enjoying our vape products.
We also appreciate your suggestion for a refillable device. While we can't share any future plans just yet, we'd recommend keeping an eye on our future product launches, you never know what might be coming!
Thank you for your support, and we look forward to serving you again.
Kind regards,
The IVG Team
Ordering online is simple and offers…
Ordering online is simple and offers great deals. For me the IVG brand is a step above and beyond any of its competitors.
I hope and wish them all the best in the future.
22 de junho de 2026
Resposta da I Vape Great
Hello Conor,
Thank you so much for your wonderful review!
We're delighted to hear that you found ordering online simple and that you're enjoying the great deals we offer. It's especially rewarding to know that you consider IVG to be a step above the competition.
Your kind words and well wishes mean a great deal to us. Thank you for your support, we look forward to serving you again in the future!
Kind regards,
The IVG Team
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