Ingrams Water & Air Avaliações 10.963

Ingrams was great to work with. I bought a Mr. Cool mini-split and the condenser was delivered by UPS upside down and damaged. Ingrams promptly handled the problem and sent a replacement and picked up the damaged condenser.
I installed the mini-split and could not get the heat to work. I received help from Mr. Cool's technical support (it was not always quick to respond) but did respond to emails better than phone calls. We finally determined that the 2nd condenser was defective. Mr. Cool sent a replacement and I installed it and it works extremely well.
I am happy with how Ingrams handled my purchase. Mr. Cool (not Ingrams) could use a few more technicians to respond to requests for help.
I would purchase from Ingrams again and would recommend them to anyone.

Lindsey knows her product line and helped me with my making an informed decision.

The rep, Matthew McKinney, that answered my call was knowledgeable and able to assess the space that needed to be heated and cooled and the insulation that was going to be placed in the walls and ceilings. Also, he was able to add to the order the accessories that needed to be used.
There is one area that was disappointing and that was with the shipping. Averitt Express was able to handle the shipment to Norfolk expeditiously, but I was inconvenient for two days because of the 3rd party company that brought the products to my residence.

The customer service was great, very professional and courteus something that you don't get it from other places.
Something that people are loosing (CARE for others) these guys got it.

THEY HAVE NO RESPECT FOR THE CUSTOMER AND THEY LIKE SALES BUT NOT RETURN AND ALSO THEY NEVER SHOW ME THE POLICE OF THE COMPANY WHEN I DID MAKE THE ORDER.
ALSO, WHEN I MADE THE ORDER THEY NEVER ASKED ME FOR THE LONG LINE SIZE THAT I NEEDED. THEY ONLY SELES 25 FT LINE SIZE. I FOUND A LINE SIZE IN LOWE 35 FT BUT THEY SAY IT IS NOT TO RETURNED.

Prompt and professional and knowledgeable

Great sales personal, Patricia Seay
Awesome tech support . William Fleming

Thank you!!

I shouldn't have to pay a restocking fee to return a product. I shouldn't have to pay to ship the product back. I see where your money is made. I will probably never order any product from you again.

Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours!

It keeps the house warm at this time of year, which is what we really want.

Took time to make sure I was ordering the right part

The phone ordering experience was a pleasure. The product delivery was fast and the condition of the two scratch & dent AC units was just fine. One of the units was repackaged without the remote, but you can use the front controls or the phone app. These are WIFI units so the phone will be my method. Very happy with iwae.com

Like myself, you may get completely damaged goods a day after the delivery company states they will deliver it. After you have taken the time out of your busy work day to wait between the delivery window of 10am and 5pm to find out after calling them at 5:30pm that they don’t know where the furnace is. Then to get a call back saying they found it and will deliver the next day. They need to hold the company they use for delivery way more accountable or be willing to take matters into their own hands and refund or replace the damage that was done. Try to avoid if you can. Save yourself the hassle and money.

Good pricing and excellent service by Tammy B. in customer service. I was missing part of the order and she worked with the shipping manager to make sure that the parts were expedited out. She kept me informed all the time with updates. I will buy from them again.

Great place to get hvac products.
High quality parts and brands.
I would highly recommend Ingrams water and air.

The sales associates are friendly and professional. They always provide great customer service.

The remote was the right one. Thanks

I have purchased many mini splits from Ingrams over the years. They are the BEST! You can trust them to provide great prices and ALWAYS ship on time. I would never buy from anyone else!

Had parts friendly and shipped on time

great service.

Eric was great to work with!! The guys in the warehouse were really good and got me loaded & gone