They process online requests quickly. The medication works very well for me. Delivery by mail with signature confirmation in reasonably priced. This website is legit and functional. Thank you for your... Ver mais
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Veja o que dizem as avaliações
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, pr... Ver mais
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I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's a... Ver mais
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Jack Health is a step up from similar service providers because of their communication. Help is provided from actual people, not bots, and they are responsive and attend quickly to any issues or conce... Ver mais
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Detalhes da empresa
Escrito pela empresa
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Escrito pela empresa
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Informações de contato
2620 Bristol Circle,, L6H 6Z7, Oakville, Canadá
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4,3
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Jack Health
Thanks for the great feedback! We’re glad you found our online shopping easy and enjoyed the prompt service and delivery. We look forward to serving you again soon!
Great service with prompt deliverues
22 de junho de 2025
Resposta da Jack Health
Thank you! We’re happy to hear you enjoyed our great service and prompt deliveries. We appreciate your support!
1-Star Review: Terrible Delivery & Subscription Practices
I’ve had an absolutely frustrating experience with Jack Health. Despite following their procedures to request my medication refill for my TRT well before running out, they failed to deliver it on time—leaving me without necessary medication. Even worse, they still charged me for a subscription I didn’t even get to use properly.
Their customer service was unhelpful, offering no real solutions or accountability for the delay. If a company can’t handle basic logistics like timely deliveries or proper billing, they shouldn’t be in the healthcare business.
24 de junho de 2025
Resposta da Jack Health
We're really sorry to hear about your experience — it’s absolutely not the level of service we aim to provide. Ensuring timely access to critical medications like TRT is something we take very seriously, and we understand how disruptive and concerning this delay must have been for you.
We’d like to look into what happened and make things right. If you're open to it, please contact our team directly at help@jack.health with your order details so we can investigate this further, review your subscription charges, and explore how we can better support you going forward.
We appreciate you taking the time to share this — your feedback helps us improve.
Great experience with Jack Health
Simple, easy to get medicine, solid customer service.
25 de junho de 2025
Resposta da Jack Health
Thank you for your kind words! We’re happy to hear you found the process simple and our customer service solid. We’re here whenever you need us!
Good meds; slow service
The medication is effective, but I ordered my last prescription 8 days ago and it hasn't even shipped yet.
21 de junho de 2025
Resposta da Jack Health
Thank you for your honest review — we're glad to hear the medication has been effective for you. That said, we completely understand your frustration with the shipping delay.
We aim to process and ship orders as quickly as possible, and any delay is something we take seriously. If you haven’t already, please reach out to our support team at help.jack.health so we can look into your order and get it moving.
We appreciate your patience — and your feedback helps us improve.
This is my second time ordering
This is my second time ordering, this time for a refill, and the step-by-step process and emails let you know the progress on the order placed so there is no guessing on what's happening.
23 de junho de 2025
Resposta da Jack Health
Thanks so much for your review! We're glad to hear your refill experience went smoothly and that the step-by-step updates helped keep you in the loop — that’s exactly what we aim for.
If there’s anything we can do to make your next experience a full 5 stars, we’d love to hear your thoughts. Thanks again for choosing Jack Health!
Resposta da Jack Health
Thanks for the great vibes! We’re happy you’re having a good experience with Jack Health. If there’s anything we can do to make it even better, just let us know!
The prices are stupidly overpriced and…
The prices are stupidly overpriced and then to top it off I ordered 100mg tablets or that's what I wanted and instead I ended up with 50mg. I won't be getting anything from this place again unless prices go way down.
19 de junho de 2025
Resposta da Jack Health
Hi there, we’re sorry to hear that your experience didn’t meet expectations. We aim to offer fair and competitive pricing for the quality of care and convenience we provide, but we understand that affordability is important.
As for the dosage mix-up — that shouldn’t happen, and we’d like to review your order to see what went wrong. Please reach out to us at help@jack.health so we can make this right.
Thanks for your feedback — it helps us improve.
Delivered on time according to the…
Delivered on time according to the schedule. Product works great.
18 de junho de 2025
Resposta da Jack Health
Thanks for your great feedback! We’re happy to hear your order arrived on schedule and the product is working well for you. We appreciate you choosing Jack Health!
Resposta da Jack Health
Thanks for the great review! We’re glad you appreciated our fast and private service. Your trust means a lot to us!
They are ok
They are ok. Customer support is very slow to reply. Even in the chat expect to wait 1-2 days for a reply. Their agents must not speak English and usually just forward you generic replies. For example - I’ve been contacted multiple times by their customer service telling me to submit blood work when I had just submitted my bloodwork, they just keep saying “bloodwork is required every three months”. It’s very annoying as it’s quite obvious whomever is in charge of contacting customers is not actually looking at any file information.
My health care practitioner was good enough but got very very very difficult to deal with when my prescription (test cyp) is no longer in stock and I had to go to my local pharmacy for fulfillment. Suddenly everything is a hassle and he doesn’t really seem to want to help me. Also his replies are anywhere from 24 - 76 hours after I put in a question. Oh and I STILL have never actually had a real video or telephone conference meeting with my medical professional.
Paperwork is consistently incorrect with spelling of my name, my health number or some other issue, always causing delays with lab work.
It is IMPOSSIBLE to unsubscribe from their
Email promotions. (I’m already a customer I don’t need new customer deals!!!)
I’m looking into dealing with a local brick and mortar clinic as I feel their outsourced Cx support and obviously overworked medical team aren’t paying enough attention to specifics.
When everything is in stock and works though, it is pretty painless as far as deliveries go.
14 de abril de 2025
Avaliação não solicitada
Resposta da Jack Health
Hi there, thank you for taking the time to share such detailed feedback.
We're glad to hear that when everything is working smoothly, your experience has been convenient and effective. That said, we’re truly sorry to hear about the issues you've faced — from delays in communication and prescription challenges to errors in your paperwork and unwanted emails.
We know how frustrating it can be to deal with slow replies, repeated messages, and mistakes that impact your care. Your experience isn’t what we strive for, and we’re actively working to improve both our customer support and clinical coordination.
We’d really like the chance to review your file, correct the documentation issues, and make sure you're fully unsubscribed from promotional emails. If you're open to it, please reach out to us at help@jack.health so we can assist directly.
Your feedback is incredibly helpful — and we’re committed to doing better.
Resposta da Jack Health
Thank you so much for your kind words! We’re thrilled to hear you found our service quick, easy, and honest. We’re always here to help whenever you need us!
Don’t bother using this website!
Ordered, paid, never received my package. I have been trying for days to get in touch with someone, after a “failed delivery” for which no reason was given for the “failed delivery”. I will be following up with my credit card company to stop the payment. Scammers!
20 de junho de 2025
Resposta da Jack Health
Hi there — we’re really sorry to hear this. We understand how frustrating it is not to receive something you’ve paid for, especially when communication hasn’t met your expectations.
We want to get to the bottom of this and make it right. “Failed delivery” issues can sometimes be due to address errors or courier issues, but regardless, you deserve clarity and a solution. Please email us at help@jack.health with your order details so we can look into this immediately.
We’re not here to scam anyone — we’re here to help, and we appreciate the chance to resolve this for you.
Remember your long term customers
I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's alternatives to you and I take my business to their 20-30% off code? Like it doesn't have to be all the time but throw a guy a bone (pun intended) once a year for a new product or some samples of other products you sell.
19 de junho de 2025
Resposta da Jack Health
Thank you so much for your honest and valuable feedback! We’re really glad to hear you love the price and convenience we offer. You’ve made a great point about rewarding our loyal customers — it’s something we’re actively thinking about, and your suggestion about occasional exclusive deals or samples is fantastic.
We want you to feel appreciated for sticking with us, and we’re working on ways to show that. Thanks again for sharing your thoughts — they help us improve and serve you better!
Helpful
Order was lost in transit, group contacted me and had a replacement shipped right away
19 de junho de 2025
Resposta da Jack Health
We’re so happy everything went smoothly — it’s a pleasure to serve you!
Chat option is non existent
Connecting with the team on the dedicated chat once you are in the program is a nightmare. There is no reply for days. You do not really get any support.
17 de junho de 2025
Resposta da Jack Health
We’re really sorry to hear about your experience — that’s definitely not the level of support we aim to provide. Your feedback is important, and we take it seriously. We understand how frustrating it must be to wait days for a reply, especially when you’re looking for guidance.
Our team is reviewing this now to understand what went wrong and how we can make it right. If you’re open to it, please reach out to us directly at help@jack.health — we’d appreciate the chance to reconnect and support you properly.
Thank you again for bringing this to our attention.
Resposta da Jack Health
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our service and product. We appreciate your support!
Fast delivery
Fast delivery. The website can be a little painful to navigate and adding items to your cart is a little tricky, but once you place your order, you will receive your product in 4-5 days. I recommand. (Writing review from Montreal, QC)
12 de junho de 2025
Resposta da Jack Health
Thank you for your honest feedback! We’re glad to hear your order arrived quickly and appreciate you sharing your experience. We also hear you on the website navigation — we’re working to improve the shopping experience and make adding items to the cart smoother. Thanks again for your support from Montreal!
Merci pour votre retour honnête ! Nous sommes heureux d’apprendre que votre commande est arrivée rapidement et nous vous remercions d’avoir partagé votre expérience. Nous prenons également en compte vos remarques concernant la navigation sur le site — nous travaillons à améliorer l’expérience d’achat pour rendre l’ajout d’articles au panier plus fluide. Merci encore pour votre soutien depuis Montréal!
All ways on time sending meds no hassle…
All ways on time sending meds no hassle and they want to know how l am doing with taking my medication if l have any symptoms
16 de junho de 2025
Resposta da Jack Health
Thank you so much for your kind words! We're so glad to hear that everything has been smooth and hassle-free — and that you've felt supported along the way. Checking in on your experience is important to us, and we're always here if you need anything!
Resposta da Jack Health
Thanks for the great review! We're happy to hear everything was quick and easy — and that Canada Post came through smoothly. We're here anytime you need us.
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