I purchased an electric pro rider golf trolly some 12 years ago, it served me well until the drive shaft broke. As my old one served me extremely well I decided to purchase a new one, which will ho... Ver mais
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Veja o que dizem as avaliações
Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Ver mais
Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didn’t turn... Ver mais
Dealing with Jack Stonehouse has been an absolute pleasure. The 5000 bthu AC unit was delivered carefully ahead of schedule and it performs like a dream. i thoroughly recommend this Company and thi... Ver mais
Detalhes da empresa
Escrito pela empresa
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Informações de contato
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Reino Unido
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,8
Muito Bom
469 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service received today…
The customer service received today from Asaf was outstanding. Nothing was too much trouble. In all honesty I rarely write reviews however on this occasion I felt compelled to. Asaf’s attention to detail, polite manner and professionalism was outstanding. First class customer service thank you
27 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Lisa,
Thank you so much for your kind words — we’re really pleased to hear Afaz made such a great impression. It means a lot that you took the time to leave a review, and we’ll be sure to pass your feedback on to him.
Thanks again for your support — we’re always here if you need anything in future.
—The Jack Stonehouse Team
Positive details in constructing our…
Positive details in constructing our awning.
When our awning arrived ( the day after we placed our order) it came in a sturdy, very long, box with straightforward directions. The advice that was given by staff was to make sure you have two people to attach the awning to the wall.......good advice but it was straightforward once we had set the levels ( spirit level and a thick pencil), two step ladders and a drill.
25 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello John,
Thank you for your detailed review! We're really pleased to hear your awning arrived quickly and that the installation went smoothly with the help of our guidance. It’s great to know everything worked out well — and we really appreciate you sharing your experience and tips!
Thanks again for your support.
—The Jack Stonehouse Team
I bought the Pro Rider Trolley Dec 24
I bought the Pro Rider Trolley Dec 24, and very happy with the product. One of the elastic straps broke and having contacted Afaz in Customer Services, a new part, was sent within days, no questions asked. Excellent Customer Service
26 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Jon,
Thank you for your kind review! We’re really pleased to hear you’re happy with your Pro Rider trolley and that Afaz was able to get the replacement part sent out so quickly. We’ll be sure to pass on your feedback to him.
Thanks again for taking the time to share your experience.
—The Jack Stonehouse Team
Excellent customer service
Perfect,and great customer service from Afaz Miah
He went that little bit further to help me with my issue.
Many thanks
Thanks again.
26 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Lee,
Thank you for your lovely feedback — we’re so pleased to hear Afaz was able to go the extra mile for you. We’ll be sure to pass on your kind words to him!
Thanks again for taking the time to leave a review.
—The Jack Stonehouse Team
Great customer service and speedy…
Great customer service and speedy response. Bilan was great and dealt with my issue very professionally and in a timely manner.
14 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Anz H,
Thank you for your kind feedback! We’re so pleased to hear Bilan was able to help and that your issue was resolved quickly and professionally — we’ll make sure your comments are passed on to her.
Thanks again for taking the time to leave a review.
—The Jack Stonehouse Team
Afaz in customer service was great
Afaz in customer service was great! My radiator cover was delivered with one screw missing, but he called me, checked which screw it is and posted it out next day delivery.
23 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Miss Cook,
Thank you for your kind review — we're really pleased Afaz could step in and get everything sorted so quickly for you. It’s great to hear the missing screw didn’t cause too much hassle, and we’ll be sure to pass on your feedback to him! Thanks again for your support.
—The Jack Stonehouse Team
Amazing customer service- thank you
24 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Gail,
Thank you for the kind words! We’re so pleased to hear you had a great experience — your support means a lot.
—The Jack Stonehouse Team
Who knew they stocked so much stuff!
I only needed some tent pegs, but in a bit of a rush and something that wouldn't bend.
Great robust product. Simple as that.
Easy transaction - thanks JS
23 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello,
Thanks for the great review! We’re glad you found exactly what you needed — and that the tent pegs did the job. We really appreciate your support and hope to help you again soon.
—The Jack Stonehouse Team
Resposta da Jack Stonehouse
Hello Andy,
Thank you for your kind words! We’re really pleased to hear you’re happy with the quality and value of your pop-up gazebo — we hope it gets lots of use this summer.
Thanks again for your support!
—The Jack Stonehouse Team
Excellent service
Excellent service; very quick delivery and great customer service; thank you
2 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Jill,
Thank you for your great review! We’re so pleased to hear you were happy with the quick delivery and service — your support means a lot.
Thanks again for choosing Jack Stonehouse.
—The Jack Stonehouse Team
Mobility scooter repair
My new Pro Rider mobility scooter would not go, emailed company who organised to pick the scooter up it has been quickly repaired just waiting for delivery back. This company has been very very efficient and friendly.
2 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Paul,
Thank you for your kind review — we're really pleased to hear that everything was handled efficiently and that our team could get your Pro Rider scooter sorted so quickly. It’s great to know the process has been smooth and friendly throughout.
We hope the scooter is back with you soon and running perfectly.
—The Jack Stonehouse Team
Mirror arrived damaged
Mirror arrived damaged, was collected and a replacement was arranged immediately, great communication and customer service
13 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Leanne,
Thank you for your lovely feedback — we're really sorry the mirror arrived damaged, but we're so pleased our team could get a replacement sorted quickly for you. It’s great to hear the communication and service met your expectations.
We really appreciate you taking the time to leave a review!
—The Jack Stonehouse Team
Avoid this place like the plague
Avoid this place like the plague. Bought my son a bike which was improperly assembled. It broke within 3 weeks and caused my son to have a severe accident. When I contacted them they asked me to dismantle it and send it back in the original packaging which I obviously don't have, or they offered a 20% refund. Absolutely disgusting. My son has been left without a bike and I've been left out of pocket. DO NOT BUY FROM THIS COMPANY
10 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Jessica,
We’re truly sorry to hear about your experience, and we’re especially concerned to learn your son was injured — we sincerely hope he’s recovering well.
This is far from the standard we aim to deliver, and we completely understand your frustration. We appreciate you taking the time to share this feedback and have passed it on to the relevant team for urgent review.
If you’re still in need of assistance, please do get back in touch with our customer service team — we want to make sure this is looked into properly.
—The Jack Stonehouse Team
Absolutely fantastic customer service
Absolutely fantastic customer service. Second time of using the facility and both times i have been very impressed with the next day collection / delivery and this time the refund service.
3 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello David,
Thank you for your fantastic feedback — we’re so pleased to hear you’ve had such positive experiences with us, both with delivery and the refund process. It’s great to know we’ve made a good impression, and we really appreciate you coming back to shop with us again.
Looking forward to helping you next time!
—The Jack Stonehouse Team
Afaz Miah
Afaz Miah, you are a star, literally saved my bacon….! I needed a marquee for the next day, and whilst initially I was doubting the service (this was because no one was answering the phones even though I was calling after 9am, the answer machine was still on) I sent/called email/missed calls and he called me back shortly after, he was amazing at making sure I got what I needed and for the time that I needed it for, and pacifying me as I was quite frantic and starting to panic. (Outdoor events and not enough planning🙄)
I will say though, that Jack Stonehouse and whoever it is that organises your website, needs to update this to include that, in fact you cannot do click and collect all day on a Friday, and that it is only half a day for warehouse operations (click and collect) as this will manage expectations better for customers.
This could have made for a difficult customer for Afaz, however like previously stated he was amazing at pacifying me and making sure he did all he could in his power to make sure I got what i needed, he is a credit to your team and deserves recognition for his and care and attention. If I could tip him I would. Thank you so much Afaz. Xxx
I would have gave 5 stars but you need to update the website, it’ll make your staff lives abit easier.
6 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Liz,
Thank you so much for your lovely review — we’re really pleased Afaz was able to step in and help get everything sorted for your event! He’ll be thrilled to know his efforts made such a difference during a stressful moment.
We also appreciate your honest feedback about the website and click & collect information — we’ve passed this on to the team so we can improve that experience going forward.
Thanks again for your kind words — and for taking the time to recognise Afaz’s great work.
—The Jack Stonehouse Team
Purchased an expensive bin store - literally rubbish!
Purchased an expensive bin store, lids are already broken in some regular winds we had! I emailed them and they gave me a small refund, but the next day the other lids broke in exactly the same place as the first. I have emailed 3 times wanting a full refund as this is not £239 worth of quality. I would not recommend this company to family or friends.
4 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Amanda,
We're really sorry to hear about your experience with the bin store, and we completely understand your disappointment — especially given the price. It’s clear the product hasn’t met expectations, and we apologise for the inconvenience and delay in resolving this.
If you’re still in need of assistance, please don’t hesitate to get back in touch with our customer service team — we’d like to make things right.
—The Jack Stonehouse Team
Resposta da Jack Stonehouse
Hello Tom,
Thank you for your feedback! We're delighted to hear you're pleased with your product and the prompt delivery. Your satisfaction is important to us, and we appreciate your support.
—The Jack Stonehouse Team
Absolutely poor quality checks on their…
Absolutely poor quality checks on their radiator covers. I bought the most expensive one and it was damaged and screws missing. Requested a return and the courier didnt turn up twice. Stuck with two boxes and no hope. Definitely won't be buying anything from this company.
28 de maio de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello SJ,
We're really sorry to hear about your experience. This falls far short of the standards we aim to maintain, and we completely understand your frustration. We apologise for the condition of the item and the inconvenience caused by the missed collections.
If you're still in need of assistance, please reach out to our customer service team — we’d like the chance to resolve this properly.
—The Jack Stonehouse Team
Purchased a golf trolley which…
Purchased a golf trolley which unfortunately developed a fault, contacted customer service and was issued a refund & returned the trolley.
In my opinion I have never never experienced such amazing customer service, great communications, absolutely fantastic, impressed.
28 de maio de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Sharon,
Thank you so much for your kind words! We're sorry to hear the trolley developed a fault, but we're really pleased our customer service team could turn things around for you. Your feedback means a lot, and we’re truly grateful you took the time to share it.
—The Jack Stonehouse Team
Faultless delivery with great products
Cannot fault this company. Ordered a bin store and a kettle and both items were delivered the next day. The brand new kettle was half price - a real steal. The triple bin store (which was also a good price) is now assembled and looks great - sturdy, stylish and practical.
22 de maio de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Lynne,
Thank you for such a fantastic review! We're really pleased everything arrived so quickly and that you're happy with both the kettle and the bin store. It's great to hear the bin store looks the part and does the job too — we really appreciate you sharing your experience.
—The Jack Stonehouse Team
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