Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didn’t turn... Ver mais
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Veja o que dizem as avaliações
Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Ver mais
Dealing with Jack Stonehouse has been an absolute pleasure. The 5000 bthu AC unit was delivered carefully ahead of schedule and it performs like a dream. i thoroughly recommend this Company and thi... Ver mais
I purchased an item from Jack Stonehouse but had a question first. Customer Service was excellent and the package arrived as described and on time. I'll definitely use again.
Detalhes da empresa
Escrito pela empresa
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Informações de contato
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Reino Unido
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,9
Muito Bom
467 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had a problem with a courier damaged…
Had a problem with a courier damaged gazebo that was promptly and completely replaced by JS. Great service, value for money and quality of product.
21 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Nigel,
Thank you for your kind feedback! We’re really pleased we could get the gazebo replaced quickly and that you’re happy with the quality and value. It’s great to know the service met your expectations.
Thanks again for your support!
—The Jack Stonehouse Team
Excellent services
Excellent services, prices and delivery was super fast. I ended up returning my item as I bought in duplicate. However my refund was immediate and I am please to say that future purchases are a result of that good service.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello,
Thank you for your fantastic review! We're so pleased to hear everything from delivery to the returns process went smoothly. It’s great to know our service has made a lasting impression — we really appreciate your continued support.
Looking forward to helping you again soon!
—The Jack Stonehouse Team
Very good service and go out there way…
Very good service and go out there way to help you I would highly recommend them to anyone many thanks for your service
1 de agosto de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello John,
Thank you for your kind review! We're so pleased to hear you were happy with the service and that the team could go the extra mile to help — your recommendation means a lot to us.
Thanks again for your support!
—The Jack Stonehouse Team
I had a problem with the top handle on…
I had a problem with the top handle on a Pro Rider electric golf trolley that I purchased in January. The company responded within 24hours with a replacement part being ordered.
Excellent service.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Ray,
Thank you for your great feedback! We're really pleased to hear our team could get the replacement part sorted so quickly — it's great to know the service met your expectations.
Thanks again for taking the time to leave a review!
—The Jack Stonehouse Team
Had a split tyre on 5 month old golf…
Had a split tyre on 5 month old golf trolley, replaced it promptly with no fuss. Excellent service
30 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Ali,
Thank you for your kind review! We're really pleased to hear the tyre was replaced quickly and without any hassle — it’s great to know the service met your expectations.
We appreciate your support!
—The Jack Stonehouse Team
Can’t speak to anyone!!
Unable to speak to someone about an undelivered express shipping order made last week. Phone number has an auto message stating they have too many calls to answer, directs you to an email address and cuts off. No confirmation email or order updates either but money has been taken from my account, but order showing on my Jack Stonehouse account. Can someone please contact me?????
28 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello,
We’re really sorry to hear you’ve had trouble getting through to us and completely understand how frustrating this must be — especially with an express shipping order. This isn’t the level of service we aim to provide, and we apologise for the delay and lack of communication.
Please send your order number and contact details to our customer service team at sales@jackstonehouse.com, and we’ll make sure someone gets back to you as soon as possible to resolve this.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
—The Jack Stonehouse Team
Really good prompt delivery all…
Really good prompt delivery all packaged well will shop there again
17 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Caroline,
Thank you for your kind feedback! We're really pleased to hear your order arrived promptly and well packaged — we look forward to welcoming you back again soon.
—The Jack Stonehouse Team
I had intended to get a replacement…
I had intended to get a replacement battery for my Prorider electric trolley,but when I saw the offer with Jack Stonehouse that was so good as well as honouring the discount for in my case NHS staff I opted to purchase a completely new one. It was delivered promptly and came with instructions and extras,totally pleased with trolley and the fantastic service from Jack Stonehouse 👏👏👏
7 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Richard,
Thank you for your fantastic review! We’re so pleased you were happy with the offer and that the NHS discount helped make the decision even easier. It’s great to hear your new trolley arrived promptly and met your expectations — we really appreciate your kind words.
Thanks again for your support!
—The Jack Stonehouse Team
Ordered a heating and cooling fan which…
Ordered a heating and cooling fan which arrived with a faulty remote control. The instructions for using the fan manually, only contained increasing the temperature not decreasing it which is what we wanted it to do ( because of recent heatwave). Rang the sales team to ask for a replacement remote and advice. Was told to put enquiry in an email, I did that, then Bilan replied with " no can do, they don't replace remotes" he didn't offer any advice about temperature control. I've tried calling twice today and it goes straight to answerphone. I'm not happy with their customer care, they were quick enough to have the £100 off me but don't want to help. Do not buy anything from this company.
16 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Jenny,
We’re really sorry to hear about your experience and completely understand your frustration — especially during a heatwave. It’s disappointing to know we let you down after your purchase, and we apologise for the lack of support you received.
Your feedback has been passed to our customer care team for urgent review. If you're still in need of assistance, please email us again with your order details — we’d like the chance to resolve this properly for you.
—The Jack Stonehouse Team
Baby Musical swing
My Grandson musical Baby swing part broke. I sent an email got a response very quick. I was sent a new replacement swing out . It arrived within a few days great service.
11 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Shaz,
Thank you for your kind review! We’re so pleased we could get a replacement swing sent out quickly and that everything was sorted without delay. It’s great to hear you're happy with the service — we hope your grandson enjoys the swing!
—The Jack Stonehouse Team
We have only good things to say…
We have only good things to say aboutJack Stonehouse. We ordered a bin store which was delivered promptly but I had made a mistake when I measured the space available in the garden. I contacted customer services and Afaz could not have been more helpful. I got through on the phone quickly and was talked through the return procedure so politely and professionally. Everything was made easy for us and it was so refreshing to deal with a company without any complications along the way. We look forward to usung Jack Stonehouse in the future.
9 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello SS,
Thank you for such a lovely review — we’re really pleased Afaz was able to help and make the return process so smooth for you. It’s great to hear everything was handled easily and professionally, and we’re delighted you had such a positive experience.
We look forward to helping you again in the future!
—The Jack Stonehouse Team
So easy to order and delivery prompt
So easy to order and delivery prompt, had a question for the support guys and was also answered very promptly. Very easy to use the website, very informative website. All you need to choose an AC unit for your requirements. The AC unit is absolutely fantastic, the model i chose not only cools the required room but the cool air drops down to the next floor also. Love it.
2 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Kieron,
Thank you for your fantastic review! We're so pleased to hear the ordering process was smooth, your queries were answered quickly, and that the website made it easy to choose the right AC unit. It’s great to know the model you picked is working so well — sounds like it’s doing a brilliant job!
We really appreciate your support.
—The Jack Stonehouse Team
Very poor quality product
I ordered a Cyrus 3m Banana Cantilever Parasol Garden UV Protection (Blue) on the 10th May and I received it within a week. Sadly by the 8th July the cord to wind up the umbrella had broken. I contacted the company to advise them of this and request a replacement part / complete umbrella. Sadly they would not / could not do either so offered me a 20% refund as I could not return the umbrella without the original box which I had stupidly thrown away in the belief the umbrella would last more than a few weeks. Lesson learnt there! I am so disappointed with all aspects of this purchase and subsequent treatment so felt it was important to alert others. However should you still choose to buy it please, please keep the box. You will thank me as when it breaks you can send it back.
8 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Mark,
We’re really sorry to hear about your experience with the parasol and completely understand your disappointment. It’s certainly not the level of quality or service we want our customers to receive, and we appreciate you taking the time to share your feedback.
While we always try to resolve issues fairly, we understand the situation with the missing packaging made things more difficult. Your comments have been passed to our product team for review, and we’re sorry we couldn’t do more on this occasion.
If you need any further support, please don’t hesitate to get back in touch.
—The Jack Stonehouse Team
Excellent value
Excellent value, prompt delivery and extremely happy with my purchases. Will definitely use website for all future purchases.
9 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello,
Thank you for your fantastic review! We're so pleased to hear you're happy with your purchases and the service — it means a lot that you'd choose to shop with us again.
We really appreciate your support!
—The Jack Stonehouse Team
Good quality item swiftly delivered
Good quality item swiftly delivered
8 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Jonathan,
Thank you for your great feedback! We’re so pleased you’re happy with the quality and speedy delivery — we really appreciate your support.
—The Jack Stonehouse Team
Staff are pleasant to talk to and did…
Staff are pleasant to talk to and did what they said they would do.
8 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Ian,
Thank you for your kind words! We’re really pleased to hear you had a positive experience with our team — your feedback means a lot.
Thanks again for taking the time to leave a review.
—The Jack Stonehouse Team
I had a random enquiry
I had a random enquiry regarding my golf trolley which I thought was a shot in the dark. However, Bilan, called me with a solution having picked up on my email.
Great service and one very happy customer.
7 de julho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello David,
Thank you for your kind feedback! We’re so pleased to hear Bilan was able to help and turn your enquiry into a positive experience — we’ll be sure to pass on your lovely comments to her.
We really appreciate you taking the time to leave a review.
—The Jack Stonehouse Team
These trollies are amazing value for…
These trollies are amazing value for money. Delivery was quick and when it came I unpacked it and assembled it following the instructions which was really easy. When putting it together I realised they had sent me an all black trolley but I had ordered black and red, I emailed customer service and they gave me the option of either collection and replacement or 15% discount. The speed in which they which they dealt with the issue was very quick. I took the trolley out for 2 rounds of golf before I then charged the battery and it coped fine, even at the course I played which is very hilly. I am extremely happy with this purchase and would definitely recommend it to anyone wanting to buy an electric golf trolley.
18 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello David,
Thank you for your detailed review — we’re so pleased to hear you’re happy with your golf trolley and that it’s handled the hills with no trouble! We’re also glad our customer service team could resolve the colour mix-up quickly and offer you a choice that worked for you.
Thanks again for the recommendation — we really appreciate your support!
—The Jack Stonehouse Team
The customer service received today…
The customer service received today from Asaf was outstanding. Nothing was too much trouble. In all honesty I rarely write reviews however on this occasion I felt compelled to. Asaf’s attention to detail, polite manner and professionalism was outstanding. First class customer service thank you
27 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello Lisa,
Thank you so much for your kind words — we’re really pleased to hear Afaz made such a great impression. It means a lot that you took the time to leave a review, and we’ll be sure to pass your feedback on to him.
Thanks again for your support — we’re always here if you need anything in future.
—The Jack Stonehouse Team
Positive details in constructing our…
Positive details in constructing our awning.
When our awning arrived ( the day after we placed our order) it came in a sturdy, very long, box with straightforward directions. The advice that was given by staff was to make sure you have two people to attach the awning to the wall.......good advice but it was straightforward once we had set the levels ( spirit level and a thick pencil), two step ladders and a drill.
25 de junho de 2025
Avaliação não solicitada
Resposta da Jack Stonehouse
Hello John,
Thank you for your detailed review! We're really pleased to hear your awning arrived quickly and that the installation went smoothly with the help of our guidance. It’s great to know everything worked out well — and we really appreciate you sharing your experience and tips!
Thanks again for your support.
—The Jack Stonehouse Team
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