JALIZA Avaliações 

160
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I own I believe 5 maybe 6 Jaliza wigs and love them all. I am glad a company was able to duplicate 8hrs of braid time sitting in a salon chair. I suffer from alopecia and female pattern baldness. Neve... Ver mais

Avaliado com 5 de um total de 5 estrelas

If I could give them 10 stars, I will give them 10 stars. They provided me a picture showing that my package was delivered. Unfortunately, we have things called thieves that are porch pirates. Once I... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought the Nami 100% human hair wig here that began severely tangling and shedding within weeks. A professional stylist confirmed it has major manufacturing flaws—shortcuts were taken using a th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve purchased about five wigs from this company, and I can honestly say they’ve exceeded my expectations every time\. The lace is unlike any other I’ve tried, the quality is outstanding, and my order... Ver mais

Detalhes da empresa

  1. Loja de perucas

Escrito pela empresa

JALIZA is a wig & hair brand designed for women who love the look of trendy braids. Our braided wigs offer trendy, classy styles that are perfect for everyday wear, vacations and braid lovers who want a protective style. With prices ranging from $100 to $300, our braided wigs offer a budget-friendly alternative to traditional braiding services that can cost $300 to $600 and up. Installation takes less than 15 minutes, saving you time and hassle. Plus, wearing JALIZA wigs helps protect your natural hair and supports healthy growth by reducing daily styling and damage. With JALIZA, you get beautiful, low-maintenance braids without the wait.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

160 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(160)

65 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

This company is true to the quality of…

This company is true to the quality of there wig , I get compliments all the time thinking it growing from my scalp. Customer service is exceptional quickly responding and very responsive and understanding. Will continue to be by far the best braided wig company.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best braided wigs out there

I own I believe 5 maybe 6 Jaliza wigs and love them all. I am glad a company was able to duplicate 8hrs of braid time sitting in a salon chair. I suffer from alopecia and female pattern baldness. Never have I dreamed of wearing braids. Thanks jaliza for making us several thousand feel beautiful

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

If I could give them 10 stars

If I could give them 10 stars, I will give them 10 stars. They provided me a picture showing that my package was delivered. Unfortunately, we have things called thieves that are porch pirates. Once I explain to them that I did not receive my purchase they were more than willing to give me another one. They did not have to do that. I could have just lost my money and been stuck paying for something I did not get but after great service recovery and good customer service they deserve more than five stars again I want to say thank you and much appreciated

3 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I thought it was a scam.

Thank you!!! This is NOT a scam!

28 de julho de 2026
Avaliação não solicitada
logotipo da JALIZA

Resposta da JALIZA

Hi Shon,

Seeing a package marked "delivered" when your doorstep is completely empty is infuriating, and feeling like your messages dropped into a black hole makes it ten times worse. I completely understand why you feel burned right now.

Here is the straight truth from our end, we searched our order system using the name on this review, but no matching order popped up. That usually means the order was placed under a different name or email, there was a major carrier tracking mix-up, or a technical glitch blocked your emails from reaching us.

We do not leave people hanging, and we definitely do not take anyone's money without delivering. We want to figure out what happened and fix this for you today.

Please send an email directly to support@jaliza.com with your shipping address, alternative email, or order number if you have it. As soon as your email comes through, our team will track down the package or make it right immediately. You paid for a wig you were excited to wear, and we intend to get it to you.

Best,
JALIZA

Avaliado com 5 de um total de 5 estrelas

You will love your Wigs....

I’ve purchased about five wigs from this company, and I can honestly say they’ve exceeded my expectations every time\. The lace is unlike any other I’ve tried, the quality is outstanding, and my orders consistently arrive within 3–5 days\. Their customer service is exceptional. Whenever I’ve had a question or needed an exchange, they’ve responded—often within 30 minutes, and have always been helpful and professional.No one asked me to leave this review. In fact, I requested the link because I wanted to share my experience. This is my honest, 100% genuine review, and I’ll definitely continue shopping with them.

28 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give it a 0 I would

If I could give it a 0 I would! It's been no communication with the delivery updates then when I checked my email it said delivered... Delivered to who?? Better yet who delivered it??? Almost $300 for a wig that I didn't get why hell no either resend my wig or refund my money. Or I will keep writing a bad review because this is bull shit. Been waiting for this hair and y'all playing in my face! Don't order nothing from these scammers. Never had a problem with anyone I bought a wig from and here y'all go with this...IF I WANTED TO WAIST MY MONEY I WOULD HAVE FOUND A BETTER WAY TO DO SO!!!!!

24 de julho de 2026
Avaliação não solicitada
logotipo da JALIZA

Resposta da JALIZA

Hi there,

Seeing a $300 order marked "delivered" when you are standing there with empty hands is alarming. You spent good money, you were waiting on your hair, and right now you feel ripped off. We would be furious too.

We want to fix this right now, but TrustPilot display names do not show us your order number or email address for privacy reasons. Because of that, we cannot pull up your tracking file directly from this review.

Here is how we make this right immediately:

Email us directly: Send a quick note to our customer support email with the subject line "MISSING ORDER" and your full name.

We handle the heavy lifting: We will instantly check the carrier details, delivery coordinates, and proof of drop-off.

The Guarantee: If the carrier lost or misdelivered your package, we will either resend your wig immediately.

You are not out $300, and we are not playing games with your money. Please email us right now so a real person on our team can pull up your file and solve this today.

Best,
JALIZA

Avaliado com 5 de um total de 5 estrelas

Beautiful Braided Wigs!

FINALLY - I have the Jaliza Wig I've been wanting for a year IN MY HAND. I ordered the Michelle Bora Bora Wig and the Kiki wig both in chocolate brown. I have to tell you the quality is amazing. It's so wonderful that Jaliza offers different size wig caps. I ordered an XS for my little baby head and it fits perfect! I mean that's half the battle not feeling like you have to secure your wig. The color of the hair is rich and beautiful and you can do so much to the unit adding a hint of different color curly pieces or gold beads. I had to order two more units after I received these two. I highly recommend Jaliza. Their customer service has also gone above and beyond to accommodate my requests and be helpful.

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It's beautiful I love it!

I absolutely love my Jaliza wig! It is very lightweight, beautiful, and looks incredibly realistic. Everywhere I went, people asked if it was my real hair. The braided style is gorgeous, neat, and very natural-looking.
I've worn it for quite a while, washed it several times, and put it right back on. It has held up wonderfully and still looks great. One of the things I love most is how convenient it is, especially during hot flashes. I can easily take it off at night and put it back on during the day without any hassle.
This wig has been a great investment for me. It's comfortable, stylish, easy to maintain, and gives me a polished look in minutes. If you're looking for a beautiful braided wig that is realistic, lightweight, and long-lasting, I highly recommend the Jaliza wig! ❤️

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!

Excellent!! Not only are their units beautiful and of exceptional quality, the customer service is amazing. Questions are addressed promptly and they work with you.

16 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

fraying from the back

My wig is fraying from the back, this is the second time wearing it.

5 de junho de 2026
Avaliação não solicitada
logotipo da JALIZA

Resposta da JALIZA

Hi Laverne,

That is incredibly frustrating, and frankly, it is not the standard we set. A wig should absolutely last longer than two wears. We'd love to resolve this problem for you.

We want to replace this for you immediately. Please send a quick note to our customer support email with your order details. We will get a replacement one shipped out to you, and our team will personally inspect the back of the wig before it leaves the building to ensure it stays intact.

Best,
JALIZA

Avaliado com 1 de um total de 5 estrelas

I bought the Nami 100% human hair wig…

I bought the Nami 100% human hair wig here that began severely tangling and shedding within weeks. A professional stylist confirmed it has major manufacturing flaws—shortcuts were taken using a thin foundation and loose pieces to fake volume.

I emailed customer service privately, and they replied promising to "find a solution." It has now been weeks of total silence, even after I followed up.

3 de junho de 2026
Avaliação não solicitada
logotipo da JALIZA

Resposta da JALIZA

Hi Katherine,

Leaving you hanging for weeks after promising a solution is completely unacceptable, and I am truly sorry for the silence. You trusted us with your time, and we dropped the ball on communication.

Here is exactly what happened behind the scenes. Because your stylist raised serious concerns about the Nami wig's foundation, we took that feedback straight to our production team. We ran severe destructive testing on the same batch to see if the structure was failing.

Our factory confirmed the foundation is secure, but this specific 100% human hair requires a very specific care routine to prevent the severe tangling and shedding you experienced. We actually filmed a step-by-step video showing our team restoring the hair back to its original state using these techniques.

We have sent that video and instructions to your inbox on June 13. If you look at the steps and they feel too difficult, or if the wig still does not perform the way you need it to, please reply directly to my email. And as a goodwill, we'd love to offer a discount and a gift to make up for the communication delay. We are here to walk you through it or find a different solution that makes this right for you.

Best,
JALIZA

Avaliado com 5 de um total de 5 estrelas

Best hair I ever had !! ❤️

I love this hair I had so many compliments on it. This hair is absolutely soft and very full! I loved it so much I went back and brought a second 1 . Michelle 26 Inch salon style

26 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love JALIZA units

I love JALIZA units. Makeda is my favorite. No shedding and a unit I’ve worn off and on for a year and I never double back to old units.

JALIZA is top flight! And their customer service is too.

5 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great experience

Customer service is top-tier, shipping is fast and efficient, and the quality of the hair is absolutely beautiful. Overall, a really great experience and you can tell the team really cares about making their clients happy and satisfied!

29 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The wig is just as it appears

The wig is just as it appears. Looks very natural and full. The hair is great quality. I have wore mine yet and I can’t wait to do so. Please don’t miss out on this one called Michelle. Thank you!

24 de maio de 2026
Avaliação não solicitada

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