JD Sports Australia  Avaliações 

Their return policy/customer resolution process is flawed, arrogant and designed to fatigue those looking for a fair outcome into just giving up.
Store says go to whatsapp chat, AI bot refers you back to the store then suggests you involve a 3rd party if you're not happy....even BEFORE anyone actually sights the issue!
Poor customer service, frustrating and i will.not return.

Huge shoutout to Issac at JD sports, Highpoint shopping Center, Maribyrnong for his excellent customer service provided today evening while shopping for trainers. It’s a rarity nowadays to see such awesome sevice!

If I could give 0 stars I would
Refuse to exchange on a incorrectly stated item
This company isn’t worth using. Go to the individual brand sites instead of this unethical business

Vary Nice 👍👍👍👍👍

Great selection online

I placed my order yesterday the 28th of June - late at night, after I checked out, I realised that I chose the wrong size
I checked the website and it said I can’t change the order but customer service should be able to do a cancellation as long as it’s before the order picking and packing, which it was

I called just after 9am
Officer said I could not cancel

So, as a disabled woman who relies on support workers, I will need to wait for the order, then get my support worker to return the item within 30 days

Please improve options

Deborah

Buying system is very poor in store as we have to wait for nearly an hour to get one pair of shoes. They should adapt more efficient ways for buyers to buy in store as everyone there was waiting for their order for long time. Poor customer service employees were struggling to fulfil everyone orders.

Got told to leave the store after I ask for a different size

I wanted to by a pair of shoes for my daughter at JD Sports Werribee. I asked several staff for assistance but all said they were too busy, even though the store was almost empty. Eventually a staff member scanned the shoes then walked off with no explanation, a while later another staff member walk out from the back and showed me the shoes and put them behind the counter then walked off, again with no explanation. I waited first in line at the counter but there was only one staff member who was dealing with a complaint. After 5 minutes another staff member came to the counter so I could purchase the shoes. None of the staff were pleasant to customers and all seemed unhappy working at the store. Does JD Sports Australia purposely employ rude and lazy staff.

we went jd parramatta this afternoon, i was trying to pay for a pair of shoes but one of the long hair asian lady working at the counter her attitude was bad, i am not racist and i am an anti racist person because i am asian too, i was watching her serving white people with smile but when she served me, oh no, swear to god not lying,shame on her, at the end i didn't buy and luckily we bought from foot locker, footlocker staffs are so nice, keep it up foot locker

Online order: I added to cart a pair of Nike Air Max 95 OG for price of $184.00 then went to checkout and the price was $240.00. I searched again and the advertised price was still $184.00 once again went to checkout, price $240.00. I called Customer Service, Anabella sent me an email asking for a screenshot of the sale price. I did this straight away and I received an email to say that this was going to be investigated further and I will have a solution asap.
I have not heard anything further! I get automated return emails saying “request has been updated”
Please watch out for the pricing! Even on their Facebook page they were still advertising the sale price.
Terrible customer support!

Quick delivery

Size was not available at that particular store, staff said we could order it for you and will be delivered to my address. Payment made at store, been a week no news of the item, made a complaint, said wait for reply in 24 hours, been more than 72 hours nothing, walked to a store to check re the order, staff says it will be delivered 4 days later (specific date was given). Next day mailed to check on status, if it’s true what the staff at the store mentioned, receive a letter saying sorry technical error at the in store kiosk and order was cancelled, to walk to any store and get the payment refunded. How frustrating, the staff don’t even know what they are saying and doing.

Consumer Affairs)

I wish to formally raise concerns regarding the conduct of staff at JD Sports Werribee. I experienced poor customer service, including rude behaviour from management and misleading statements about the store’s refund policy. This may constitute a breach of consumer rights under Australian Consumer Law. I request this matter be reviewed and addressed promptly, as such practices are unacceptable and potentially unlawful.

I placed this order two weeks ago, and Australia Post still hasn’t physically received the parcel. JD Sports continues to advise me to wait, without providing any clear resolution.

I’ve tried multiple contact methods - email, phone, and WhatsApp (with no response via WhatsApp). When I called, the agent was unable to assist and referred me back to the same person who had already responded via email.

Update - it took a bad online review for JDs to open the case again so they can make out as if they have tried to help when in fact all they have been is unhelpful and dismissive. Chances are I’ll send the shoes back and they will just say no to helping again…

1 star is too much .. Don’t purchase from JD’s. My daughter’s pair of Varsity Nike’s failed after 8 weeks of prep on a soft playground. Stitching came apart all over the shoes. They refuse to replace or refund. Online Nike support said they can’t help because we purchased at JD’s but they feel for us and understand the issue is unacceptable. Mr Minute said the shoes are failing structurally not from wear and tear. JD’s closed case the second I opened it and made notes on file but told me to see store manager who then said he can’t help because they trump him. He said it’s because I didn’t keep box. Lots of other online warranty complaints from trust pilot.. wish I’d seen them first. Shoes should last longer than 8 weeks and JD’s are breaching Australian consumer laws by not assisting.

Worst customer service , delivered wrong item , ordered women’s Asics , received men’s Adidas! Then , instead of trying to help , they could have organised the correct item to be sent to a store for me to collect , I have to go to the post office again and wait for refund to reorder !!! What a waste of my time , youve lost me

These company is a disgrace. They don’t have any customer service. I called the Frankston store realising that they were answering the phone and just putting it down on the counter. I heard the conversations between the customers and the silence between each sale.
I know this because I actually went to the store rang them and saw it happen right in front of my eyes. There was one customer in the store and four staff members on. When asking the supervisor about the store policy regarding answering the phone and she blamed the casual staff member. As a supervisor you are there to supervise your staff. This proves to me that this is absolutely a store policy to pick up the phone and put it down. All I wanted was to know if they had a particular pair of shoes that you had the night before and that size and to have it put away for me to pick it up immediately after work. Clearly the store supervisor had a chip on her shoulder when she gave an empty apology. Are used to spend a lot of money in this store, I will not be any more.

I LOVED, ALL THE PEOPLE FROM THERE ITS SO LOVELY

Typical of this company, advertise their online sales, you order, you pay and then later get a refund because they don’t have stock. What e-commerce system are you using that allows orders when you have no stock available. Bad management. Won’t be ordering again. Ruined my sons birthday

I received the worst possible customer service at Eastland JD. The Manager was the rudest person I have ever come across. I simply wanted to exchange a pair of runners for a different size. I explained to the manager that when I purchased the shoes, I advised the sales person (who I have to say was fantastic) that I didn't need the box. He never once advised me that I would need the box in case of an exchange. The Manager responded with "I am standing by my staff and I know he would have told you". I responded with "therefore you are calling me a liar and I have a witness to prove what happened". He then proceeded to tell me that this is store policy. The friend who was with me at the time (who also purchased a pair of runners) asked how we were supposed to know that. The Manager's response was "It's on the receipt. Can you read". At this point we left the store, and I contacted their customer support line. I was advised that they could not overrule what the store manager had said. Their solution was to try another store and see if that manager would swap them - are you serious? That wasn't an option. I asked for the Manager's name, and was advised that they don't keep that information - again, are you serious? Will never revisit this store or any other JD Sports store. The Manager at Eastland needs many lessons on how to treat his customers, and he also needs to ensure that his staff are trained properly.