JD Sports Australia  Avaliações 

Customer service is almost non-existent and phone numbers that don't connect, emails that go on answered, even have a callback service which they let ring one time multiple times.
Online is a joke and stuck back in a few decades ago.
Every other sports website has information where to find stock, no click and collect, impossible to make returns.
Couldn't fulfill my order as apparently out of stock even though they still advertising it today a couple over 24 hours later for others to have the same issue of purchasing this item when it's out of stock.
Not sure how you can't keep track of your own stock and still have it on your website

I want to share my recent experience so others can be aware before spending their money.

I purchased three pairs of Adidas shoes from JD Sports for a total of $415. I trusted the brand enough not to wear all pairs straight away. When I finally wore the Adidas Campus 00s (after the 30-day return period), they caused a burning sensation and became unwearable.

I first contacted the Adidas customer service team, who were understanding and advised me to take the shoes back to JD Sports, as the purchase was made there. They specifically said JD Sports would be in the best position to assess the issue and help resolve it.

I then contacted JD Sports customer care and visited their Blacktown store. Monique, the store manager, told me “nothing can be done” because it wasn’t considered a manufacturing fault and was outside their 30-day return policy even though I returned them in the original box with the receipt and explained the problem clearly.

No care or responsibility was shown, and the advice from Adidas was ignored.

Bottom line: I spent $415 and ended up with a pair of shoes I can’t even wear. If you buy from JD Sports and only discover a problem after wearing the product, they will not help. Be mindful before spending your hard-earned money here.

I have just spent $150 on a hoodrich jumper after 1 wash at 30 degrees and air dry what is recommended to do, the string for lettering is ripping and coming loose the jumper it self has 6 different tears. But jd-sports won’t accept a refund because they are saying it’s my fault, I’m sorry am I not meant to wash my jumper. It’s so frustrating how you spend money for something rated high quality then is get destroyed and they won’t let u refund it.

I personally don’t think that I have ever been to a shop or outlet where the rudeness and the level of ignorance was so bad.
Broadmeadows jd sports is next level wrong,
Never again will I be spending my hard earned money in that store.
Wow,
I’m actually in shock, the lot of them should be sacked.

Worst experience I've ever had in any store, ever! Staff were UNBELIEVABLY rude - to the point of just plain aggressive. I was shocked and humiliated and both my 3 & 7 year old burst into tears during the altercation. 3 or 4 staff members were having a go at me at once! Other customers walked out in disgust! I felt absolutely bullied and I could not believe this was happening in a retail store! Whilst I was on the phone complaining to head office! They did nothing! It was an absolute circus and you should be utterly ashamed to have staff as obnoxious and rude as you have in your Fountain Gate store. I feel like going to A Current Affair my experience was so horrendous! Just appalling.

Unfortunately I have been asked by my sister in law to buy a gift for my nephews birthday that is only available in JD Sports in Australia. I had a look online and will be charged $8 for delivery. There is no click and collect option, and not even stock check option to see which stores carry the item. I called the store closest to me and after 2 attempts retrying they finally answered very rushed, didn't seem interested in helping, told me they were going to check then someone else came on asking what shoe I wanted. I said I didn't want a shoe, I wanted a children's tracksuit and someone was already helping me. They said someone just handed them the phone to deal with me. I was finally told they didn't have it in stock, when I asked what other stores had it, they said they couldn't check and that I should call them myself. I tried 3 other stores within 45m drive and all 3 didn't even ring, the lines are disconnected. These are phone numbers I got from their website. I decided just to pay the $8 delivery, but my payment is not accepted, so now I have to drive to the other side of the city just to see if an item is in stock, and potentially keep going til I find a store that does!!!!! Terrible website and customer service. I wish I could take my business to another retailer!!!

Ridiculous online shopping experience! Received a pair of shoes with one of them has multiple stains on and didn’t not get any explanation back from the customer service. All I received was the textbook responses. Extremely disappointed!

completely agree with all the negative reviews here. I visited the store today to look for shoes and spent a solid five minutes wandering around without anyone approaching me or offering help. There was a staff member casually waiting near the front of the store, she noticed me but she didn’t even bother to greet me or ask if I needed assistance. It’s incredibly rude and disrespectful. How can you expect customers to buy from your store when your customer service is completely non-existent? I definitely won’t be returning.

Treated like we were criminals, was very difficult to try on shoes, unfriendly service-overall pretty alienating experience.
We stuck it out only because they had a pair of shoes we liked, and were too tired to go elsewhere.

Look I think buying instore might be okay but avoid online at all costs. The customer service is abhorrent. I took shoes in-store bc I couldn’t access account to do a return and they literally sent me away after driving 45 mins to get to a store. All I wanted to do was change the size. It wasn’t like they were losing a sale. So I drove 1.5 hours in total and it did nothing. In fact, it cost me more money and time. Actual Joke that I couldn’t change the size when I had my order receipt and proof of purchase. Avoid this place online.

Appalling. Ordered last Wednesday and paid extra for express shipping. Your Ecommerce is stuck in 2010

The Liverpool store manager has no customer service whatsoever, very poor communication and does not care for the business itself or their reputation, basically the Nike shoe I was trying to buy was clearly different in colour I was not looking for a discount however since they were the last pair I was forced to offer to buy them, however the person at the counter said that she would check with manager to have some discount applied, however when she returned and told me that no discount would be applied I refused to buy them, I asked why no discount and was told that the manager said it is what it is (as in the fault of colour) take it or leave it! So rude and no offer to find me a pair in another store! I will never buy from them again, Culture King well done to you on your service

My previous review was a big negative this being unable to contact multiple stores & head office via phone. The phone just rings out & then to top it off e-mailing & this bouncing back!!!

This was a way better interaction as have my other dealings at Bankstown. Shout out to Jay who helped me out a month ago when I purchased my adidas SL 72 OG absolutely love them super comfy & love the colour maroon/yellow laces.

Visited Bankstown about 3 weeks ago & was served by Boyet super friendly & efficient (the guy's are always very cool & helpful) unfortunately both pair's of shoes we're not available in this store & they couldn't advise me if the other stores have them, they don't have that information but advised they can order them for me. I said I was hesitant to order online due to all the negative reviews.

Rayann helped put the order through at the kiosk thanks.
Unfortunately you are not able to collect them from the store, but by ordering in-store you are a priority order.
Purchased another pair of SL 72 OG in a different colour (there are so many to choose from) they arrived within 7 days, but no correspondence about the 2nd pair. Luckily they give me the customer service number 08 91269472 (after I
mentioned not being able to call the store) they gave me excuses about bad reception & music being loud a little bit of a dismissive attitude by one of the girls, but Rayann was sweet & efficient.

I spoke with Krystal @ customer care who was extremely helpful & advised me the 2nd pair (mens adidas adi racer in black) were coming from the UK & the following day I received the tracking & they arrived 3 days later.

So thank you, Jay, Boyet Rayann @ Bankstown & Krystal customer care.

I know you guys are always super busy but please turn the music down & answer the phone.

RETURNED 3 pairs of shoes 4 weeks ago Australia post have confirmed it was delivered on 1st and part of a bulk delivery so tracking could have missed the delivered scan!

Live chat say not delivered and to wait
Then another agent said wait 10 days from last scan which shows in transit
Disgrace of support and will be contacting my bank to dispute this

I ordered shoes online which arrived with a stain on them and they wouldn’t let me return them because they didn’t believe that it arrived that way even though I’d sent them pictures of the soles and inside of the shoes as proof that they’d never been worn

i was shopping then one of the staff kicked us out for shopping i dont know why, but the she called security because apparently we were playing around.

Rude, disinterested, bored interaction with staff that was supposed to be 'service'. Appalling. She needs to find another job preferably not with people. JD Sports Rundle Mall Adelaide.

I ordered a pair of shoes online, but to my surprise, I only received one shoe instead of the pair. I needed it as a gift for someone, and unfortunately, the customer service wasn't very helpful.

I ask how a person can wear 1 shoe.I have to handle the return myself and wait for a refund*

Slow service process in store, the staff spend about 5min tinkering around on their phone to get your size brought up, then wait about 10min for your size to show up, then they won’t even let you take the shoes to the counter to pay! They need to go on their phone AGAIN and request ANOTHER staff member to bring your purchase 5 steps to the checkout. I wasted so much time waiting for a simple pair of sneakers. PAINFUL.

I purchased several pairs of shoes for myself and my children over the past few months and I have found the service to be excellent on every occasion. Special thanks Emma for all her support.