Avoid at all costs! Fake invoices, work never done... impossible to contact. Highlighted fake invoices and statements several times. They only go legal route in order to get away from the... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver mais
A empresa respondeu
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver mais
A empresa respondeu
Mark Hudson from JLA came to fix a fire door closer. He is very friendly, a fantastic worker and always willing to show what he is doing and give tips to assist. He is brilliant at his job and a real... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Lavadoras de Roupa com Moedas
- Loja de Eletrodomésticos
- Oficina de Produtos Elétricos
- Loja de peças e componentes eletrônicos
- Loja de Eletrônicos
Escrito pela empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito pela empresa
Informações de contato
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
matter was dealt with asap.
28 de abril de 2026
Resposta da JLA
Good afternoon Sharon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
when you ring JLA
when you ring JLA, the person answering your call is always pleasant asks all the right question,
28 de abril de 2026
Resposta da JLA
Good afternoon Dale,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The experience was straight forward and…
The experience was straight forward and quick.
28 de abril de 2026
Resposta da JLA
Good afternoon Mariam,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Very well communication
Very well communication, very professional taking on the phone. good customer service.
28 de abril de 2026
Resposta da JLA
Good afternoon Yohannes,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Resposta da JLA
Good morning Floyd,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Resposta da JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Resposta da JLA
Good morning Andy,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Victoria and her manager receive your kind feedback.
Kind regards,
Ella
The gentleman was friendly polite and…
The gentleman was friendly polite and professional and raised the repair for me within a few minutes
27 de abril de 2026
Resposta da JLA
Good morning Louise,
Thank you so much for your lovely 5‑star review. I will make sure that Sully and his manager see this amazing feedback.
Kind regards,
Ella
The lady was polite and helpful
27 de abril de 2026
Resposta da JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this fantastic feedback.
Kind regards,
Ella
Brilliant very professional nothing was…
Brilliant very professional nothing was any trouble
20 de abril de 2026
Resposta da JLA
Good afternoon Ricky,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
I would like to thank everyone at JLA…
I would like to thank everyone at JLA for organizing a rush order of Fire Extinguishers for a new project. great experience and a lot of last minute help from Sasha Ellam at JLA for arranging everything on time.
24 de abril de 2026
Resposta da JLA
Good afternoon Martin,
Thank you so much for taking the time to leave such a wonderful 5‑star review.
Kind regards,
Ella
Great customer service
24 de abril de 2026
Resposta da JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Resposta da JLA
Good morning Tristan,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
The telephone conversation was very…informative
The telephone conversation was very supportive and professional
24 de abril de 2026
Resposta da JLA
Good morning Marie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The customer service was very helpful
The customer service was very helpful and efficient.
24 de abril de 2026
Resposta da JLA
Good morning Joe,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
staff are very helpful and polite
20 de abril de 2026
Resposta da JLA
Good afternoon Manoj,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Breakdown
I called with a breakdown and was asked to do a test and Bethany would call me back in 10 minutes, but this did not happen. I had to call back almost 1 hour later. Otherwise it was a good experience.
23 de abril de 2026
Resposta da JLA
Good afternoon Kim,
Thank you for taking the time to provide us with your feedback.
Please accept my apologies for your experience. I will ensure this feedback is shared with the relevant team so it can be reviewed.
Kind regards,
Ella
We have accessed your portal today for… Laundry stain remover
We have accessed your portal today for the very first time and found it very easy to use. We got through straight away. The service was of great standard and we were supported with our request very promptly and professionally.
23 de abril de 2026
Resposta da JLA
Good afternoon Tarrar,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
This company is easy to deal with
This company is easy to deal with, our query was sorted immediately, I would definitely recommend
23 de abril de 2026
Resposta da JLA
Good afternoon Jonathan,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very dissapointed
I have had an extremely disappointing experience with JLA.
Communication has been consistently poor, and the tone used by staff has been unnecessarily blunt and, at times, quite rude. Instead of resolving issues internally, I have repeatedly been asked to provide information that should already be accessible within their own systems. There seems to be a clear lack of coordination between departments, which results in customers being passed around and having to repeat the same information multiple times. This creates unnecessary stress and delays, especially when trying to resolve something as straightforward as agreed pricing.
What is most concerning is the approach taken when there is a disagreement, rather than working collaboratively to resolve the issue, the response feels dismissive and unhelpful.
I would strongly recommend improvements in customer service, internal communication, and professionalism when dealing with clients.
16 de abril de 2026
Resposta da JLA
Good afternoon Christina,
Thank you for providing us with further feedback.
We will be in contact shortly regarding the issues you’ve experienced.
Kind regards,
Ella
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.