Avoid at all costs! Fake invoices, work never done... impossible to contact. Highlighted fake invoices and statements several times. They only go legal route in order to get away from the... Ver mais
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Veja o que dizem as avaliações
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver mais
A empresa respondeu
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver mais
A empresa respondeu
Mark Hudson from JLA came to fix a fire door closer. He is very friendly, a fantastic worker and always willing to show what he is doing and give tips to assist. He is brilliant at his job and a real... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Lavadoras de Roupa com Moedas
- Loja de Eletrodomésticos
- Oficina de Produtos Elétricos
- Loja de peças e componentes eletrônicos
- Loja de Eletrônicos
Escrito pela empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito pela empresa
Informações de contato
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well handled call and given a time…
Well handled call and given a time period as to when we expect a representative arrive on site.
Clarified contact details to ensure there should be no failure in communications.
Now await engineer.
7 de abril de 2026
Resposta da JLA
Good afternoon Martin,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this fantastic feedback.
Kind regards,
Ella
Our home had an exceptional home visit…
Our home had an exceptional home visit from an engineer. He turned up 20 minutes after the call - we expected after 24 hours. He said he knew that it’s difficult to run a care home with out a machine. He understood what was wrong when I explained the issue and he was right. A really happy gentleman who clearly enjoyed what he does. A great asset to JLA
2 de abril de 2026
Resposta da JLA
Good afternoon Sheila,
Thank you so much for taking the time to leave such a lovely 5‑star review. We truly appreciate it, and I’ll be sure to share your kind words with Lee and his manager.
Kind regards,
Ella
Resposta da JLA
Good afternoon Deb,
Thank you for your 5‑star review. We greatly appreciate your feedback, and I will ensure that Dan and his manager receive your comments.
Kind regards,
Ella
Brett was absolutely amazing very…
Brett was absolutely amazing very helpful and hardworking, was thorough and fast at his job managed to sort out the tumbledryer even hoovered the lint that fell in the bottom, and added new parts for the machine that was damaged.
6 de abril de 2026
Avaliação não solicitada
Resposta da JLA
Good afternoon Lucy,
Thank you so much for your lovely 5‑star review. I will make sure that Brett and his manager see this amazing feedback.
Kind regards,
Ella
Had Macauley from JLA to mend washing…
Had Macauley from JLA to mend washing machine..i cant praise the service enough he was polite knowledgeable SAW that the machine was FULLY working..
An asset to JLA.
6 de abril de 2026
Avaliação não solicitada
Resposta da JLA
Good morning Clare,
Thank you so much for your wonderful 5‑star review! We’re absolutely thrilled to hear this, and I’ll be sure to pass your fantastic feedback on to Macauley and his manager.
Kind regards,
Ella
Resposta da JLA
Good morning Mark,
Thank you for your feedback — we really appreciate it! We’re delighted to see your 5‑star review.
Kind regards,
Ella
Resposta da JLA
Good morning Julian,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
When a problem arises
When a problem arises, a phone call seems to get the engineer in place for a visit. Great service. An order is place for parts and as soon as it is in stock, the machines are repaired.
Polite engineers.
31 de março de 2026
Resposta da JLA
Good morning Richard,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Agent verified call details and was well received
Agent verified call details and was very thorough explain clearly loverly telephone manner
3 de abril de 2026
Resposta da JLA
Good morning,
Thank you so much for your wonderful 5‑star review! We’re absolutely thrilled to hear this, and I’ll be sure to pass your fantastic feedback on to Ellie and her manager.
Kind regards,
Ella
Clear conversation
Clear conversation, polite and found the detial to re raise the works, extramly helpful in raising other works and email the link of the online portal.
2 de abril de 2026
Resposta da JLA
Good morning Janine,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Why can you not get the account details right
Every time I call to report a machine fault you have it listed to the wrong building. I have now gone onto your site and manually put the name of the building the machine is in and which building is paying for it.
Perhaps after 5 attemp's someone there can get the accounts sorted!!
2 de abril de 2026
Resposta da JLA
Good morning David,
Thank you for providing us with this feedback.
I have passed this on to the relevant department so we can look into resolving this issue.
Kind regards,
Ella
Communication was pertinent
Communication was pertinent and focused on essential information
2 de abril de 2026
Resposta da JLA
Good morning Monika,
Thank you so much for your lovely 5‑star review. I will make sure that Suhail and his manager see this fantastic feedback.
Kind regards,
Ella
Well organised call system
Well organised call system! Polite friendly customer service! Couldn’t ask for better!
2 de abril de 2026
Resposta da JLA
Good morning Angeline,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Fantastic service and a fantastic job…
Fantastic service and a fantastic job very professional
2 de abril de 2026
Resposta da JLA
Good afternoon Alan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Brett is fantastic
Brett is fantastic - always helpful and providing solutions to problem. Always arrives in a timely manner
2 de abril de 2026
Resposta da JLA
Good afternoon Karl,
Thank you so much for your lovely 5‑star review. I will make sure that Brett and his manager see this amazing feedback.
Kind regards,
Ella
It took 24 hours for engineer to come…
It took 24 hours for engineer to come to repair and seeveral phone calls. Finally when he came he did the repair
30 de março de 2026
Resposta da JLA
Good afternoon Lesley,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the delay you have experienced.
Kind regards,
Ella
vERY HELPFUL
2 de abril de 2026
Resposta da JLA
Good afternoon Angela,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Jamie your engineer was very helpful…
Jamie your engineer was very helpful and professional he kept me updated through out his visit the Beaufort care home and before he left he talked me through what he had done very helpful many thanks R mcmullan maintenance opprative
1 de abril de 2026
Resposta da JLA
Good afternoon Robert,
Thank you so much for your lovely 5‑star review. I will make sure that Jamie and his manager see this fantastic feedback.
Kind regards,
Ella
Professional and polite staff good…
Professional and polite staff good customer service and friendly
1 de abril de 2026
Resposta da JLA
Good afternoon Everton,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
from start of phone call to completion…
from start of phone call to completion booking was very easy and assistant was very polite and helpful.
1 de abril de 2026
Resposta da JLA
Good afternoon Paul,
Thank you for your wonderful 5‑star review! I’ll be sure to pass your kind words on to Phoebe and her manager.
Kind regards,
Ella
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