Downloaded app as wanted to use this method, however couldn’t complete registration as it will not accept either choice for “Let’s secure your account”, either by biometrics or email code? It doesn’t... Ver mais
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Veja o que dizem as avaliações
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier... Ver mais
A empresa respondeu
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Ver mais
A empresa respondeu
JN always quick and fast with the money Card my family are able to used what money they need and leave back the rest on the card very convenient they don’t have to join that long queue anymore
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Informações de contato
4,3
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am having trouble adding a second card…
I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned active, I needed to update my debit cards. Only one card was accepted at the time and I’ve been trying since to add the second debit card but it kept erroring out.
Additionally, I have downloaded the JN Money App from the Apple Store. Completed my profile, verification completed but I am having trouble getting the system to accept the addition of at least one debit card to be used as payment method.
I sent a request for assistance and still waiting for help. Thanks
23 de abril de 2026
Resposta da JN Money
Dear valued customer, we’re sorry for the inconvenience you’ve been experiencing with adding your debit cards. This is a known issue affecting some users, and our team is actively working to resolve it as quickly as possible. We understand how important this feature is and truly appreciate your patience while we address the problem. You will be updated as soon as the fix is completed. Thank you for bearing with us.
Resposta da JN Money
Dear Valued Customer, Thank you for your awesome review. We are happy to hear that you found our staff to be friendly and professional. We remain committed to providing the best service to you and all our valued customers. Thanks again for choosing JN Money Services.
JN website is down far too much!
JN website is down far too much. This is a terrible service. They must reconsider whether they should be offering this service. This is a mature financial institution, surely they must be able to do better.
14 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the frustration you’ve experienced. We understand how important reliable access is, especially for financial services. Your feedback is valid, and we’re actively working to improve the stability and performance of the website. Thank you for bringing this to our attention, we’re committed to doing better.
EASY TO USED
21 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you found it easy to use, making things simple and user-friendly is exactly what we aim for. We look forward to serving you again soon.
It hasn’t been good lately.
It hasn’t been good lately.. the service is slow and I have to keep trying over and over… sometimes two hours before I get though. I hope you fix the problem as a lot of people depend on this service.
20 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback, we’re sorry to hear about your recent experience. We understand how frustrating the delays must be, especially when you rely on our service. Our team is working to improve performance and reliability, and we truly appreciate your patience.
All transactions done online
The website bis user friendly and easy to access. Completed the transaction online.
19 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback! We’re glad to hear you found the website user-friendly and easy to access, and that you were able to complete your transaction online with ease. Thank you for choosing JN Money!
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We truly appreciate your recommendation and are glad you had a positive experience with us. We look forward to serving you again soon.
Excellent service….very easy and…
Excellent service….very easy and convenient
Anywhere at anytime.
11 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your great feedback! We’re happy to hear you found the service easy and convenient, and that you can use it anytime, anywhere. We truly appreciate your support!
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re glad to hear you found the service fast and convenient. We appreciate your support!
Althea was extremely helpful and…
Althea was extremely helpful and patient. She took the time to ensure that my query was resolved to my satisfaction.
It’s a real shame that this branch in Elephant and Castle is closing.
18 de abril de 2026
Avaliação não solicitada
Resposta da JN Money
Dear Valued Customer, thank you for your thoughtful feedback! We’re glad to hear that Althea was helpful and patient, and that she ensured your query was fully resolved. We look forward to serving you again soon! Please remember you can continue to send money easily using our online platform at www.jnmoneyonline.com.
I love using Jamaica National online is…
I love using Jamaica National online its convenient everything is made easy. I could do it in the comfort of my own home. everything is great no hassle 123
16 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your kind feedback! We’re delighted to hear that you’re enjoying the convenience of JN Money Online and that everything feels easy and hassle-free. It’s great to know you can manage everything comfortably from home!
Took a while to correct system error.
10 de março de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the delay in resolving the system error and appreciate your patience. We’re continually working to improve our service and provide a smoother experience.
Effectively working
Well it's good to see it was up and running no technical issues today
17 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thanks for your feedback! We’re glad everything ran smoothly today with no technical issues. We appreciate you taking the time to share your experience and look forward to keeping things running just as well for you.
Very poor service and very poor…
Very poor service and very poor communication..systems seems archaic need to respect customers more.
10 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your feedback. We’re sorry to hear about your experience with our service and communication. Your concerns are important to us, and we’re committed to making improvements to better serve our customers.
Learning to navigate JN's website
15 de abril de 2026
Resposta da JN Money
Dear valued customer, thanks for your feedback! We’re glad to hear you’re learning to navigate the website. We’re continuously working to make the experience smoother and more user-friendly, so please feel free to share any suggestions along the way.
The website needs improvement
The website needs improvement. Whilst this is a convenient way of sending money from US to Jamaica, the website is oftentimes down/inoperable. I find this to be inconvenient. There are also times when account transfer takes longer than stipulated.
15 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the website and transfer times. We understand how important reliability and speed are, and we’re actively working to improve both. Your input is valuable, and we appreciate your patience as we make these enhancements.
Resposta da JN Money
Dear valued customer, thank you for bringing this to our attention. We’re sorry for the inconvenience caused by service interruptions and understand how frustrating that can be. We’re working to improve reliability and appreciate your patience.
Althea Morris is an amazing agent
Althea Morris is an amazing agent. I love this location because you get treated like royalty.
14 de abril de 2026
Avaliação não solicitada
Resposta da JN Money
Dear Dianne Ellington, Thank you for the 5-star review. We are pleased to hear that Althea has been providing you with excellent service. We will certainly acknowledge her for her efforts. Thanks again for choosing JN Money Services.
Although I’ve had some bad experiences
Although I’ve had some bad experiences, I’ve found the staff here in the UK and in Jamaica willing to do what’s necessary to resolve my problems as expeditiously as possible. I have also found that the people working on the frontline are extremely professional, courteous, helpful and empathetic. They are a pleasure to speak with and should be awarded with increase salaries. And I’m talking the staff who answers the telephone. They’re just brilliant 💯💯👏👏👏👏
12 de abril de 2026
Resposta da JN Money
Dear Patrick Walker, Thanks for the awesome review. We appreciate your feedback and will recognize our UK team for delivering exceptional service. We value your business and look forward to serving you again soon.
Seamless and very quick.
9 de abril de 2026
Resposta da JN Money
Dear Norma Carter- Johnson, Thanks for the positive review. We appreciate your feedback and look forward to serving you again soon.
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