SISTERHOODAvaliações 

243
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I was really unsatisfied with the wool jumper I got due to the amount of piling. The customer service experience was really terrible and I eventually got a very sharp email from their founder. I don’t... Ver mais

Avaliado com 5 de um total de 5 estrelas

This was my first time ordering with The Sisterhood and I couldn’t be happier. I’ve bought the Violet slip (black polka dot). I initially enquired on Instagram when the dress would be restocking and g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service goes above and beyond to help and are fast to reply. The quality is truly outstanding. Exceeded expectations. This is designer quality for high street prices. I am so happy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lieferung hat etwas gedauert (so 1 1/2 Wochen. Aber die Pullover sind super schön und die Qualität ist top 😊 Würde da jederzeit wieder was bestellen. Auch der Kontakt mit dem Kundenservice war sehr a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Clothing brand. Effortless pieces made sustainably


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

243 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(243)

45 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best customer service!!!!

Best customer service I’ve experienced!!!
They are fast, efficient and problem-solving!!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, responded within a couple of hours and honoured a sales discount I missed out on. Also the quality of their stuff is great, I ordered the black mabe wool coat and it’s really thick and 100% wool, and cheaper than the ones from cos etc and they are not 100% wool.

30 de janeiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Sisterhood for the win!

Absolutely love sisterhood, it’s such a nice brand!

I’ve got quite a few pieces from here now and I can honestly say I love them all, they’re great quality too. Each item is so flattering and I look forward to wearing them.

I’m a big fan of the different styles available and they’re all timeless pieces! You can really create a capsule wardrobe with these clothes.

It’s always exciting when SH drops a new collection and I’m sure the SS24 collection won’t disappoint!

27 de janeiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

One of my all time favourite brands

One of my all time favourite brands. Such classy and stylish designs paired with quality that is UNMATCHED. Every piece I buy feels amazing to touch and wear and lasts so well. In addition to all of that, it’s all sourced sustainably. Do not hesitate to purchase!

24 de janeiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

I ordered a dress for a 30th birthday &…

I ordered a dress for a 30th birthday & was so worried it wouldn't suit me but it fit like a glove (I'm a uk size 8) and was SO flattering. Eve is also really helpful and lovely with a few questions I had, so I just had to write a little review. Love this brand and cannot recommend it enough!

2 de janeiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 1 de um total de 5 estrelas

Awful quality

Sincerely unsure why there are so many positive reviews. I ordered a shirt and a cardigan, chose the size according to what the models were wearing which were very loose and oversized on them. The sizing is way off! Both items were a lot tighter and shorter than shown, which is crazy because I would assume these models are way taller than me (I'm 5'2). Very flimsy clothes, wool was very light and scratchy, honestly you can tell the material is really cheap and that it's not at all well made. I very rarely review on TrustPilot but I'm seeing more and more of these well advertised Instagram brands with an attractive website mimicking more expensive brands, but it's just a scam. Just received my order today and both items went back.

1 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The quality of the items is beautiful

The quality of the items is beautiful, and I love that everything is made sustainably - it’s well worth the price.

Their customer care service is very patient and understanding as well, I’ve had any issues resolved quickly and easily.

I would 100% recommend supporting Sisterhood - good people, good values, and amazing clothes!

19 de janeiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

OK I LOVE THIS BRAND.

OK I LOVE THIS BRAND.
I've been a Sisterhood fan for a while now, but somehow the products keep getting better?!
I am honestly obsessed.

The fit and quality of every piece I own (embarrassingly high amounts now) is just outstanding.
With a busy upcoming summer diary, I genuinely can't wait for the new SS24 collection to drop! Thank you.

3 de janeiro de 2024
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Updated review

My initial experience was not great due to issues over material quality however I am updating this as after leaving a bad review sisterhood got in touch with me and was eager to rectify this. The customer service was friendly and as a small business they seemed to care enough to send me a replacement garment from a new product batch, would recommend

10 de novembro de 2023
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 1 de um total de 5 estrelas

Do not order here from outside the UK

First of all, the sizing is really off (it was way too big). I live in the Netherlands and because of the Brexit, returning the package to the UK was really challenging. Multiple post offices do not even provide this service due to all the administration that is required. When I reached out to the SISTERHOOD, I found the owner not very helpful. She kept saying that returning the package should be easy. Well, it was not. Eventually, I succeeded to send the package back to the UK, but this cost me 53 euro… Moreover, since I did not keep the item I also had to pay the delivery cost of 10 euro. So, in total this cost me 63 euro. Never again.

17 de novembro de 2023
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Hi Lisa, We're really sorry for your difficulty in returning your package internationally. Due to Brexit there are a lot of difficulties sending within the EU. As a small brand, we can't afford to absorb all costs for customers as it would mean we couldn't continue running. We choose to pre pay all duties and taxes for EU customers, meaning that when you order from us, you don't pay anything extra on arrival of your items, this is something not a lot of brands offer and which we do as goodwill for our customers. We aren't able to claim the duties and taxes back either when a customer returns the items. So as an example on your specific order, we paid €108.67 to your local government to ship these items to you, plus we subsidise the shipping as the actual cost for the size and weight of your 2 coats cost around €45 in shipping. So already we've lost out on around €150 just to ship out the items, plus when they are returned we pay high processing costs to our fulfilment centre. To then have to cover the return postage, it would mean another subsidy from our side, one we simply can't afford. We provide a shipping address via our portal, where customers can then choose whichever courier is the most cost effective to return their items, as the taxes and duties have already been paid on the items, when you mark this as a return there should be minimal paperwork as this is already issued from our side to send the items out originally. Again I apologise for the experience, but hope you can understand a bit more about what expenses we also have to bare for this situation.
Love Sisterhood.

Avaliado com 5 de um total de 5 estrelas

Beautiful quality and amazing customer service

Beautiful quality and the most amazing customer service - Eve was so quick to respond to my emails and went out of her way to make sure that my order arrived on time. Sizing runs a little large so if you’re on the petite side then definitely bear that in mind when ordering ☺️

16 de agosto de 2023
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Great service

Great service! And love the clothes

7 de setembro de 2023
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Beautiful designs and quality

Beautiful designs and quality, fast shipping.
Been shopping with Sisterhood since 2018 and will continue in the future.
Be careful with machine washing the items as most of them are made from modal/Tencel (which I love) but they shrink in hot water and high spins! (very gentle cold cycle or hand wash is best, the pieces are worth the extra care)
Love the brand!!

10 de agosto de 2023
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Excellent all round

Excellent customer service thank you to Eve. The Mathilde dress is gorgeous and the fit is so flattering. Love the environmentally friendly packaging and all the care that Sisterhood put into being as ethically conscious as possible. Big thanks to Sisterhood. x

20 de julho de 2023
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 1 de um total de 5 estrelas

I really wouldn’t bother

I really wouldn’t bother. The sizing is completely off - I always wear a 6/8 and couldn’t even get the items over my head, whereas others were way to big on the bust. Additionally items aren’t made with premium materials and look like Zara. I bought an item in the sale. I returned as it didn’t fit and this was credited to a gift card. I’m now in a cycle of ordering more items that do not fit at all and having to return them. Each time I’m spending £5-10 on postage as they don’t offer free returns. I have literally begged sisterhood to just refund me credit but they are refusing. Gutted I ever bought anything from them - was just trying to make an ethical choice and it has really cost me. Wouldn’t recommend to anyone.

5 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Timeless, classy pieces

I recently purchased the Winona Knit in Chocolate and its an extremely versatile, high-quality piece - great for the office paired with a blouse or for more casual lounging at home. Sisterhood is my go to website for clothes and I can trust them to always deliver on gorgeous, well made items of clothing

29 de março de 2023
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Quality over quantity

Sisterhood’s collections are small and stunning and the the quality of the garments is incredible. They have a good selection of basics and special pieces. I’ve always had a great customer service experience and never had an issue with shipping/delivery. Would 100% recommend investing in this brand x

9 de novembro de 2022
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Ordered a size too big in the apartment pants, loved them so returned for an exchange. Asked for them to be exchanged in time for my holiday and Eve went above and beyond and got it all sorted for me! Love the quality and fit of the trousers and I also have a knit sweater from here that is my favourite sweater!

1 de junho de 2023
Avaliação não solicitada
logotipo da SISTERHOOD

Resposta da SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

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