Sunny Side Travel Avaliações 153

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

10/10 what a trip!!!! Prompt pick up and fantastic your my husband and daughter both loved their dive. Every dive is with at least one instruktor holding your hand. Superb. We will be back. Super w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited in August and just had the most amazing excursion. This was one of the most memorable trips and the excursion I think of the most! The driver and tour guide were fabulous! Really engag... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Vor unseren Urlaub buchten wir das Delfin Schwimmen. Wir haben u s so riesig darüber gefreut, als der Tag dafür gekommen ist. Der Tranfer war pünktlich organisiert. Dort vor Ort eine Katastrophe. 2... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sealanya, absolutely fantastic would definitely recommend. The animals are well looked after and are cared for and loved. Kids were thrilled to see the seals and dolphins, easy to book via WhatsApp c... Ver mais

Detalhes da empresa

  1. Agência de Viagens
  2. Locação de Barcos
  3. Agência de Passeios de Barco
  4. Agência de viagens de cruzeiros
  5. Provedor de excursões culturais
  6. Agência de turismo

Escrito pela empresa

JoinExcursions.com is an online excursion booking platform operated by Sunny Side Travel, a fully licensed travel agency in Turkey and an official member of TÜRSAB (Association of Turkish Travel Agencies) with licence number 16322. Our operations are managed by BAUM Travel & Tourism Ltd. We connect travelers with a wide range of trusted excursion providers across Turkey, offering carefully selected daily tours, activities, and multi-day experiences in the country’s most popular destinations. Our mission is to make discovering Turkey easy, reliable, and affordable. By working with professional local partners, we ensure our guests receive high-quality experiences, competitive prices, and excellent service. From cultural tours and nature adventures to unique local experiences, JoinExcursions.com helps travelers explore the rich history, stunning landscapes, and vibrant culture of Turkey with confidence.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

153 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Great people

Great people, the drivers very very friendly. And one thing to mention the responses on whatsapp are really fast which helps a lot in cases like Inhad I could not find the driver when we finished the trip and they immedeately responded and helped me

24 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The staff is very professional

The staff is very professional, helpful and prompt.
We had a great day, everything was very well organized. The prices of the excursions are very competitive. I highly recommend this company!

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Journée super

Journée super. Le safari dure 2 bonne heures avec un break ou l'on peut se baigner dans un point d'eau naturel. C'était génial. Nous avons pris des quad et avec les enfants de 11 et 8 ans c'était génial. L'équipe sur place est super ! Il faut toutefois penser aux lunettes et un petit cache cou contre la poussière. Sinon il est possible d'en acheter sur place pour 5 euro pièce. Ça vaut le coup 👍👍👍

21 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Driver fell as asleep and crashed while driving

The worst operator you could use, the driver fell asleep at the wheel and struck another vehicle at high-speed with no seat belts nearly killing men, women and children. Then proceeded to drive erratically, narrowly missing a number of other vehicles and rear ending an ambulance. I'd suggest there was a high likelihood they had been drinking while on the tour. Very dangerous, if you aren't a fan of living then I'd definitely recommend them.

Just to follow on, the operator did nothing to investigate and instead is attempting discredit my review to save safe. I can assure you there are no safety standards and you and your family will be at great risk if you engage in any of their tours. Id pay the extra and use the hotels tours if I had my time again.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Sunny Side Travel

Resposta da Sunny Side Travel

Dear Sir/Miss,

Thank you for taking the time to share your feedback. We take the safety and satisfaction of our passengers very seriously. After a thorough investigation, which included consultations with both the police and the transport department, we found no evidence to support the claims made in your review. There was no accident, and all safety protocols were strictly followed during the tour.

We were truly disappointed by the nature of your interactions with our team. Despite our sincere efforts to assist and resolve any concerns, your response was solely focused on insulting our operators and refusing any constructive cooperation. Additionally, we wish to clarify that you immediately demanded a full refund without providing any details or evidence to support your claims. When we requested this information to conduct a fair investigation, you began to insult our operators and even threatened to blackmail us by tarnishing our reviews.

We believe in addressing issues through open and respectful dialogue, but unfortunately, that opportunity was not afforded to us in this case. While we are committed to providing a safe and enjoyable experience for all our guests, we are not tolerant of this kind of provocations.

Should you wish to discuss this matter further in a constructive manner, we would be more than willing to engage in that conversation.

Sincerely,
Joinexcursions.com Team

Avaliado com 3 de um total de 5 estrelas

Boat trip to Antalya waterfall

Easy booking online and good communication with the representative. Unfortunately we couldn't pay online for the tickets! Cash only! Pick up from the hotel on time. According to the website you should get a guide during the trip- none on the boat. We had no idea when we reached the turtle bay as no info given to us during the trip. We were hoping to learn about Antalya as described on the website. Variety of lunch choices not as described on the website too ( grilled chicken, spaghetti and cabbage salad served for lunch).We enjoyed the trip, but some improvement is needed with the customer care.

19 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Scuba Diving in Side

I used this company for a diving trip in Side, Turkey on Fri 16 Aug 24. From initial enquiry to the end of the trip the customer service was excellent. The diving trip itself was outstanding; friendly and hospitable staff ensured I was well looked after and all novice divers were put at ease from the offset. Moreover the pick up / drop off was smooth and the lunch delicious. Furthermore the value for money was brilliant - Highly recommended 👍

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would not ever recommend this company

Would not ever recommend this company! Firstly they want everything paid in cash. We booked the dolphin experience (nearly £500) we were unable to get to a cash machine before pick up. So we were left outside whilst the dolphin show had started to ‘search’ for a cash machine.
After about an hour and finally being able to withdraw cash, the communication with the representative was very unhelpful. At one point he offered to take a card payment but would put 20% on to the total! No way!
I’m sorry but I went with a friend and our two daughters, so for them to expect us to be carrying this amount of cash is strange. You can use ApplePay and cards in all shops, (albeit some you have to spend more than €10 to use a card) restaurants and bars etc so trying to make another £100 out of us is ridiculous.
We missed most of the show.
After that we had booked a personal group swim with the dolphins. It was very rushed and we were only in there for about 5 minutes. It was like a conveyor belt, one in one out.
Our group was one of the last participants. Once we got out we headed to the changing rooms to get dressed. On the way there the ‘driver’ said ‘are you ready we are about to leave’. I said we had only just got out of the pool and we needed to change and also wanted time to look at the photos they had taken of us so we could buy some as it’s obviously a very important experience that you would like to have a memory of.
Once we changed quickly the driver again said he was leaving and again we said we wanted to purchase some photos. He was not happy and kept huffing and puffing whilst waiting.
We paid a lot of money for this and to be rushed when it wasn’t our fault the time slot for us was (that they had booked) was later than everyone else’s. Not our fault! It really put an unsavoury feeling to the experience.
Yesterday unknown to me my friend had booked another trip through them to the caves. Last night my daughter fell over and broke her arm and we had to attend hospital and only got out at 9am.
I had no signal at the hospital so had no way of contacting the company saying that we were unable to make the trip.
I get that they are a business and this must be very annoying and I accept that fact they have lost a ‘sell’ as it were.
But as soon as I got back to the hotel and connected to the WiFi, I received a series of messages.
One including threatening to send a lawyer/ legal representation to the hotel to obtain the money from me.
One with a payment link telling me I had to pay them through that to avoid legal action.
And then a series of messages saying I was disrespectful and not a nice person!
I would normally pay my dues, however after getting these scaremongering messages I was not about to part with my money.
I told them to send legal representation and all of a sudden they blocked me and called me more derogatory names before doing so.
So I would definitely not recommend this cowboy company with a very unprofessional attitude and think it’s acceptable to make threats to a woman.
His name was Michael and he should be very ashamed of himself!

Reply to Join Excursions’s:
It’s ok to lie and pretend that you never threatened me or that you never did send messages of which were rude and unkind.

I’ve have the message’s here of which we exchanged, screen shots.

I’m glad I did because all of a sudden you deleted the messages off of the WhatsApp chat…………why would you do that? If you were innocent of not trying to coax me and threaten me with legal action, why delete the messages with that content in the chat???? Suspicious

9 de agosto de 2024
Avaliação não solicitada
logotipo da Sunny Side Travel

Resposta da Sunny Side Travel

Dear Claire,

Thank you for sharing your experience. We sincerely apologize for any inconvenience you faced. We strive to provide a memorable experience, and we’re sorry that this did not meet your expectations.

However, we would like to clarify that the review is slightly misleading.
All our guests are notified in advance regarding the cash payment requirement and you also accepted and confirmed these conditions.
As we trust and appreciate our guests, we don't request any deposit/pre-payment, we do send the transport fee to the transport company ourselves, directly after the booking confirmation by our guest. And for non-attending guests, who did not inform us in any way, we reserve the right to request the transportation fee refund (or a doctor's report, as it would allow us to avoid the financial losses, by it being provided to the transport company).
The 20% surcharge mentioned was for card payments directly through the dolphinarium, not us. We understand your concerns and appreciate your feedback as it helps us improve our services. We hope you enjoyed your time with the dolphins, despite the challenges, and that you and your family made lasting memories.


Regarding the latest part of your review,
We regret that your experience did not meet your expectations, but we believe the review is somewhat misleading. We want to clarify that we offered to reschedule the tour you ignored without any notice, or to complete a refund of the transportation fee. We also offered to provide a doctor's note (with all the personal data being hidden for your comfort, as requested), as this would help resolve the situation and clarify any misunderstandings, which you refused with no explaination. We tried our best to act professionally throughout, and we're confident that a doctor's report would have surely solved the whole case, as we sure understand the force majeure circumstances may occur.

We apologize if our communication came across otherwise, and we appreciate your understanding.

Best Regards, Joinexcursions.com Team

Avaliado com 5 de um total de 5 estrelas

Memnuniyet

Uçuşum güzel geçti, isterseniz paraşütü kullanma deneyimi de yaşayabilirsiniz. Uçmak istiyorsanız gönül rahatlığıyla tercih edebilirsiniz 🌼

18 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

J'ai réservé une excursion à cheval via…

J'ai réservé une excursion à cheval via cette agence, annoncée comme une sortie de 1h30 à travers la forêt et même dans l'eau. Laissez-moi vous dire que le trajet était très ennuyeux. Nous avons simplement fait du cheval sur un terrain vague, sans passer par la forêt ni avoir une balade dans l'eau comme promis. Les chevaux étaient visiblement épuisés, et au final, nous avons monté à cheval à peine 40 minutes. De plus, il est interdit d'utiliser nos téléphones pour prendre des photos, car ils nous proposent de prendre des photos avec leur appareil et de nous les vendre à 10 € par personne. C’est clairement une arnaque pour les touristes. Je ne recommande pas du tout. En résumé, j'ai payé 96 € pour deux personnes pour tourner en rond sur un terrain de sable !

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Joinexcursion is an OUTSTANDING…

Joinexcursion is an OUTSTANDING TRUSTWORTHY
RELIABLE and definitely
THE BEST you can possibly find in Antalya thanks to joinexcursion and especially MICHAEL we had the best holiday ever I highly recommend using their services for any unforgettable fun day you are planning to have.
Thank you ever so much for your Amazing support and quick response.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Whole experience as requested

Whole experience as requested. Pick up from the hotel and than drop off. Dolphin show was amazing, kids loved it. I would recommend this company. Very helpful and reliable.

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nous avons fait l’excursion hamman

Nous avons fait l’excursion hamman, super, très propre, massage au top et pour le prix c’est complet mieux qu’en France et pour l’excursion the land of légend magnifique, c’était très grand avec un large choix de magasin et le spectacle au top je recommande à 100%.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jeep safari

We had a great Jeep safari that we booked with Joinexcursions! Everything was good arranged! From the pick up in the morning at the hotel, till the stops and the water fights! We had so much fun and really enjoyed it every minute! Next time we book again with Joinexcursions!!

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Buggy safari - great!!!

My husband and son had a great time on the buggy safari. Everything was great from the timings of the pick up to the track they went on. Great value for money - we would definitely book with you again and I would recommend you to anyone staying here in the future too. Thank you! 😁

29 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A wonderful trip

A wonderful trip that we will remember for a long time!
Transfer on time, Polish music, wonderful guardian!
We wholeheartedly recommend going rafting!
We will definitely use other trips from this agency.

8 de julho de 2024
Avaliação não solicitada

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