Joint Electrical Services Ltd Avaliações 

208
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My Bora hob extractor was suddenly dead and called Bora for help. They appointed their service partner JES to help. JES was very responsive with immediate follow up to my request and sent their engine... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great communication via emails and texts - thanks to Anne! I was kept up to date of when my technician would arrive. Technician (Michael) gave great recommendations and advice about my two ovens which... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Engineer is superb, friendly and very careful and thorough in all regards. Arrived on time and all repaired fine. The booking a date system does need speeding up as you feel like your request has... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a smashed glass top on a Bora hob. Bora contacted JES on my behalf and within 24 hrs a home visit was arranged for 7 days later. Engineer arrived exactly as promised and did a fantastic job i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

UK's Leading Indoor & Outdoor Cooking Appliance Specialists in Support, Service, Commission and Installation. A Honest and Upfront company providing a trustworthy & reliable service across the UK for over 30 years. At JES we are your experts when it comes to your Indoor and Outdoor cooking appliances. Whether you require support, servicing, commissioning or installation. Whether it is electrical, gas, water or ventilation services. We are on hand to help you, for life.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

208 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(208)

16 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Competent and friendly technician

What a refreshing change to have a friendly and competent technician arrive on time and get the job done first time. Well done for keeping me informed of arrival time and date throughout.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Susan, thank you for your comments, we appreciate your feedback.
Check out our service plans on the website; www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Excellent service in every respect

Excellent service in every respect. Very prompt response following me reporting a fault in my induction hob to the supplier. Joint Electrical Services contacted me the same day and arranged for an engineer to visit the following morning. They provided a clear time slot for the visit with regular updates when he was on his way. The engineer (Josh) was brilliant - very knowledgeable about the appliance and the possible causes of the fault. He fixed the problem and provided clear explanations. The fastest and most efficient repair service I have experienced!

25 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi, thank you for the great review of JES and our services. Josh is particularly happy with your comments!
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Great Engineer & Grate Service

It was a pleasure to get a visit from the JES engineer. The engineer was on time, very polite, worked very carefully on the cooking system and covered the work services on the kitchen island. We can highly recommend JES!

9 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Matthias, thank you for taking the time to review JES and we are delighted to have visited your home and repaired your appliance.
Check out our service plans on our website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Bora repair

Great service from the initial contact.
The engineer was very efficient, helpful and resolved the problem with our Bora.
I would recommend this business.

5 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Christine, we really appreciate your recognition of our efforts to make the process as smooth as possible for our customers.
Check out our service plans on our website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Well what a nice surprise

Well, what a great and unexpectedly great service JES gave us when our BORA hob broke down. I quite expected a big hassle and a long wait. The very nice engineer, Michael, was despatched to sort out the problem within a week and arrived early in the morning and sorted it all out efficiently and happily.
Many thanks.

17 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Thank you for your review. Michael and all the JES team are happy to have been of service.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Right from the start the booking of the engineer and date was clear and well communicated.

Mark the engineer was very professional and friendly. He explained everything very well and fixed our issue very proficiently.

11 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Thank you Mark for your review. Mark, our engineer has appreciated you kind words.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

JES are the consummate professionals

JES are the consummate professionals.
I had a BORA hob that wasn’t working - I called JES and arranged a call out.
Joshua their engineer arrived first thing in the morning. He was respectful of our house and did a superb job. On top of that he was a delight to have in our home. He was professional and personable.
Ten out of 10!

11 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Maria, Joshua is grateful for your comments and we at JES thank you for your business.
Check out our service plans on our website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

first class experience

very professional in terms of admin, communication and execution. first class

5 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Dear Mari, thank you for recognising the efforts we put in to perform at professional standards for our customers.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service! They accommodate my availability, showed up on the job with a smile and fully prepared to carry out the work. Offered additional help and guidance, and of course they solved the problem with my Bora XBO.
Wish all companies were like this, and indeed will recommend them and use them again. Thank you

10 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Dear IIaria, thank you very much for your kind words and appreciation of the service JES provide for their customers. We are very grateful for you taking the time to review us.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Really responsive and helpful company

Really responsive and helpful company - able to resolve our query quickly and efficiently.

3 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Dear Bethany, the JES team thank you for your review. We are pleased you were happy with our service.

Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Broken Hob

Whilst my operatives were working on a new kitchen, a hob top was accidentally broken, finding out it cost £3500 to buy I feared we had just done this job for nothing. Searching on line I found Joint electrical services could replace the hob top for a fraction of the cost.
They were efficient, clean and the hob is as good as new. The client was also very pleased. Would recommend them highly

4 de setembro de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Dennis, we appreciate you comments and were happy to help.
Check out our service plans on the website:wwwjointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Repair to 19 year old Lincat Mercury RC1090

I have a 19 year old lincat Mercury RC1090 range cooker built by Lincat before they sold the Mercury Range cooker to Rangemaster. Getting spares has become increasingly difficult. The door hinge on the "everyday" oven broke meaning the door would not sit tight against the door seals. Crawling the internet I literally stumbled across Joint Electrical Services and filled out the online form describing the problem.

After a couple of days, I got an email requesting pictures which were sent. I recevied a quote and a date for the repair was arranged.

Anne Steele (Operations Administrator) was particularly helpful, fielding my questions and working through the quote and arranging the date.

Our engineers (Dave and Dan) arrived on time and spent 5 hours carryoing out the repair, replacing the required parts and giving the cooker a service. Great work guys.

29 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Tim, thank you for your detailed review of your experience with JES. We are grateful for your feedback and happy we were able to complete the request and get your appliance up and running.

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Michael was very professional

Michael was very professional, tidy and kept me updated on progress, he replaced the faulty parts on my Bora and it’s now working perfectly.

28 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Pete, Michael has requested we thank you for the positive feedback regarding his service visit.
Check out our service plans on the website:www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, arrived late afternoon and happily spent extra time to get the problem solved. Our hob was fixed in a single visit and it's working perfectly.

21 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Dave, thank you for reviewing your experience with JES and rating us so highly.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

It restored our faith

It restored our faith . The company is a shining example of how to run a business putting the customer at the forefront . It was professional from start to finish. I would highly recommend them .

21 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Caroline, the whole JES team would like to thank you for your comments. We care deeply about our customers and we are delighted it came across to you in the service you received.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

What more could you ask for

Informed customer services Bora of a problem who arranged contact with Joint Electrical Services Ltd. A date was given. service engineer turned up on time, and was very polite and presentable . He carried out the repairs quickly. Dealt with all my questions, and left the place clean and tidy.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Dear David, we appreciate your positive comments on your experience with JES.
Check out our service plans on the website: www.jointes .co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

The engineer who attended the repair…

The engineer who attended the repair was very attentive and competent. He identified the fault immediately, replaced what was causing it, cleaned up any mess and left. He also did a software update. Excellent service.

20 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Ronald, thank you for recognising the knowledge, experience and cleanliness of our engineer.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

Great experience

The guys were friendly, fixed the problem with our Bora and were on time even though they drove quite a long way to get to us. Great experience.

2 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Hi Sasha, thank you for taking the time to review your experience with JES.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

JES are efficient and reliable.

The company and their engineer were very efficient with our Bora and I was kept informed throughout. My engineer was friendly, helpful and tidy. I would definitely recommend JES .

6 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Dear Amanda, JES do their best to keep all customers updated throughout the process and we are grateful you saw this.
Check out our service plans on the website: www;jointes.co.uk

Anne Steele
Operations Administrator

Avaliado com 5 de um total de 5 estrelas

The Extractor Repaienarrived on timeu

The service engineer arrived on time was cheerful and completed the repair whilst explaining what the problem was.
What more can you ask ?

7 de agosto de 2024
Avaliação não solicitada
logotipo da Joint Electrical Services Ltd

Resposta da Joint Electrical Services Ltd

Thank you Tom for taking the time to review JES in a positive way.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

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