jotacafe.com Avaliações 

Katastrophaler Kundenservice.

Sin vergüenzas y estafadores.
Cobran cosas que no están descritas en su web.
No responden lo que les interesa.
No te devuelven la fianza hasta que no les llames insistiendo.

No recomendable para nada.

Ik zal het kort houden: motor gereserveerd via de website. Was er niet. Kreeg te horen dat ik het fout had gedaan. Geen oplossing, kan een uur gaan lopen naar het vliegveld om daar een andere op te halen. Nadat ik ze gewezen had op het feit dat de website de fout maakte, gaven ze het toe. Verder heb ik mij afgemeld. Vervolgens geen geld teruggekregen, geen excuses. Asociaal. Oplichters.

ATTENTION: SCAMMER. Took the Deposit and after return of the bike never gave it back! S C A M!

300€ Kaution wird nicht zurück bezahlt.

Nie wieder !!!

Very bad experience. Serious communication not possible. No written information. Only connection to company is WhatsApp - in absolute latest possible moment. Same goes for payments. Requested information before arrival but didn’t get anything relevant. Ended up leaving without a bike. Misled from start to end. I wouldn’t recommend this company to my worst enemies.

Scammers
I had a very bad experience with this motorcycle rental company.

I paid a €500 deposit, and I returned the bike in perfect condition. I was told that the deposit would be refunded within 10 working days. It has now been more than 10 days, and I still haven’t received my money.

Now they are telling me that I need to pay €100 for fuel before they can release my €500 deposit. This makes no sense — if there were any costs, they should simply deduct it from the deposit, not ask me to send more money first.

This feels very unprofessional and suspicious. I do not recommend this company. Be very careful before renting from them.

Rented a motorcycle and paid a €500 deposit. Motorcycle returned in perfect condition, no damage from me, with photos at pickup and return.
Company refused to return deposit. Chargeback opened.
Be cautious — deposits may not be returned fairly.

Unos impresentables de la ostia.Iba a comprarles una moto nueva, Morini xcape 650 , y no me daban ninguna confianza, al final me dieron todos los datos y cuando les doy el ok de compra me mandan un segundo presupuesto y que se habían confundido en el precio matriculación y pasaba de 150 a 450€. No tienen ni idea de lo que venden ni los costes de matriculación.Unos completos negados. Perdieron la venta por imbéciles. No les compréis nada, que seguro os hacen alguna liada.

He alquilado motos con esta empresa en dos ocasiones y en ambas la experiencia ha sido inaceptable.

Primer alquiler:
La moto estaba en mal estado: durante una ruta de 5 días se cayó la matrícula, lo que me hizo perder un día entero de viaje esperando una solución.
El último día dejó de funcionar el arranque eléctrico, teniendo que arrancarla empujando. Además, fui parado por la policía y se comprobó que la moto no tenía la ITV en vigor, lo que derivó en una multa cuya responsabilidad era de la empresa, no mía.
Tras reclamar, rechazaron cualquier reembolso y solo ofrecieron dos días de alquiler gratuito.

Segundo alquiler:
Solicité expresamente una moto concreta para una ruta larga por campo en invierno y kilómetros ilimitados por escrito.
Menos de 24 horas antes de la recogida cancelaron esa moto y me entregaron otra totalmente nueva, con apenas 7 km, sin rodaje ni revisión inicial, y con neumáticos inadecuados para off-road.

En condiciones previsibles de barro, a velocidad mínima (unos 3 km/h), la moto resbaló y cayó suavemente, causando solo arañazos superficiales y dos piezas de plástico rotas (retrovisor y paramanos). Nada que afectara a la seguridad ni al funcionamiento.

A pesar de ello, me reclamaron más de 800 € para “reparar toda la moto”. Tras discutirlo, aceptaron que pagara únicamente las piezas rotas y mano de obra, además de unos kilómetros extra que ellos mismos habían olvidado incluir en el contrato, pese a haberlos solicitado. De buena fe, pagué unos 300 €.

Posteriormente, la empresa retuvo la fianza completa de 500 €, reconociendo que no existen nuevos daños, sino que consideran insuficiente el importe previamente aceptado y quieren sustituir piezas por motivos estéticos. Todo ello en contra de lo indicado en su propio contrato, donde la fianza solo puede destinarse a multas o cargos administrativos.

Unfortunately, I have not had a positive experience. In my opinion, the motorcycles on offer do not meet the expected standards. Furthermore, my questions regarding permitted environmental zones were not answered clearly or correctly.
Ultimately, one ends up with fines that could have been avoided through clear communication and unambiguous answers to questions.

Firstly, they overcharged me for the bike which also turned out to be a bit knackered with a loose chain and sticky unresponsive breaks.

But the real issue was that it took 3 weeks for me to get my deposit back and many calls and messages.

They refused to return the deposit until I paid them a further up to €150 because the cheap and old lock on the rear box which was never working properly and corroded finally gave in and crumbled into several pieces.

Not only was I not liable to pay for it full stop - but I could have fixed and replaced it myself for about €10.

Unscrupulous profiteering.

Ragazzi evitate assolutamente. Fanno schifo mi hanno fatto aspettare all'aeroporto di Ibiza 3h perchè non rispondevano a whatsapp . Hanno voluto 200 euro di cauzione e ci hanno provato a chiedermene 300, e sono stato fortunato che me li hanno restituiti. Non parlano italiano non ti dicono dove sono non hanno parlato di cauzione ma bensì lo hanno scritto dopo quando ormai ero arrivato ad Ibiza, infatti tutte le recensioni sono brutte.
E V I T A T E !!!!!!!!!!!!!!!!!!!!!!

I booked a motorcycle, and what a surprise when I got there to pick it up. It was nothing like the pictures. Dangerous state: many cables are not covered, and users refuse to use them. The only alternative offered was a downgrade, which had its own issues—stayed over 1 hour with them to resolve it. Took them almost 1 month to pay back the deposit, and they still refuse to compensate for the downgrade to this day. Unacceptable.
Not a very serious company at all. Take a car or go to a shop where you can see the vehicles.

Llevo 4 meses esperando parte de la devolucion de la fianza. Me han retenido un servicio de grua que no utilice sino que a los 50 minutos de coger la moto en el aeropuerto de Ibiza y tras 4 kms andando se paró porque se quedó sin bateria y me lo quieren endosar a mi , maxime cuando tuvieron que arrancarla con arrancador y dicen que es que yo no sabia encenderla, cuando llevo 30 años con motos y encima les mande un video con la averia. Si Jonatan no me da una soluccion esta semana les interpongo denuncia. Solo me dan largas tras 30 llamadas y estoy esperando la ultima llamada resolutoria o lo pongo en manos de mi abogado.

Do not rent from Jota Cafe! I rented a bike, followed all their rules, and still haven't received my €300 deposit refund. The rental was from 3-10 September, with a promised refund by 22 September. It's now 27 September, and I've received neither the refund nor any communication. They even deleted our chat history, which is highly suspicious. I've had to dispute it with my credit card company and am considering filing complaints. Their silence and lack of transparency are unacceptable. If you value your money and time, steer clear of Jota Cafe.

ne louez jzmais chez ce loueur ! une vraie arnaque bien rodée, c’est la première fois que ça m’arrive ! arrivée sur place la moto réservée n’avait rien à voir avec celle trouvée sur le parking … un débris sur 2 roues rien d’autres ! après 1 mois, toujours pas récupéré notre caution de 300e, il me demande d’autres photos du véhicule que les 10 deja envoyées à la réception et au retour de la moto ! à fuir ! malheureusement il est tombé sur la mauvaise personne mais pour les personnes démunies face à ces situations j’ose imaginer ce qu’ils se mettent dans les poches…

Premessa: i 200 euro di caparra son tornati. Prenoto su DoYouSpain lo scooter (in caso volessi annullare la prenotazione, sono all’incirca 40/50 euro, quindi già parte male). Alla registrazione sul sito di DoYouSpain non vengono menzionati depositi cauzionali ma che JotaCafè chiede dopo aver prenotato, inoltre chiedono altri soldi per il casco del secondo passeggero e per il bauletto (tutti soldi in più che su DoYouSpain non specificano) Arrivo a Mallorca e non ho nessun supporto per trovare lo scooter, mi mandano solo una foto, pensando che basti per avere dei riferimenti della posizione (l’aeroporto di Mallorca è immenso) chiamo direttamente il numero e mi faccio mandare direttamente la posizione del mezzo. Dopo la vacanza e aver riconsegnato lo scooter, sarebbero dovuti passare 10 giorni per lo storno del deposito, aspetto ma nulla. Ovviamente scrivo e chiamo direttamente loro per chiedere e spiegazioni, ho aspettato un altra settimana e nulla, iniziano le minacce, i soldi sono arrivati ieri. Non sono passati 10 giorni, ma un mese. Quindi insistete molto.

Truffatori! Dopo aver noleggiato lo scooter su doyouspain e aver pagato 241 euro per 10 giorni, appena atterrati a palma di maiorca, arriva un messaggio su WhatsApp in cui c'era scritto di versare 300 euro di caparra altrimenti non mi avrebbero dato lo scooter. Effettuo versamento, invio foto scooter appena ritirato in un parcheggio distante dall'aeroporto e rinvio le foto alla consegna. Restituzione della caparra era prevista entro 10 giorni, i soldi non sono mai arrivati! La scusa di questi ladri è stata: ha messo diesel invece della benzina. Doyouspain è al corrente della situazione ma nulla ha fatto, probabilmente è il loro modo di operare. Propongo raccolta firme da far girare tramite mail e inviarla all'associazione consumatori e polizia spagnola. Grazie

The communication was good as well as the actual motorbike. No pre-order, we just went to their office in Barcelona. Eveything was fine. I asked them why they have such bad rating on all platforms. They told me that people often don't understand that it takes up to 10 business days, from the return of the motorbike, to return the deposit.

4 weeks after the return of the motorbike, we realised they are still holding our deposit! Any other rental company just blocks the amount on your card and with no further action, the bank will eventually release it. But this company simply deducts the money. So they actually need to proactively return it.

I was pretty harsh on them when I realised this. They immediately sent it back. But if I haven't noticed, they would keep my 500€.

Shame on you! This is not mistake, but systematic scam!