Jove Avaliações 

88
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Awful. Nothing on the customer portal works, its always a 404 error. Can't cancel my renewal and no answer to emails or chat assist. Just ignore you in the hope you go away and they can collect ren... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis. Confirmed Jove's va... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hicc... Ver mais

3,9

Muito Bom

O TrustScore é 4 de um total de 5

88 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 63% das avaliações negativas

Normalmente responde dentro de 1 mês

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(88)

47 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Mr Michael

I have never experienced that level of customer service and support before. It was very refreshing! I will for sure send everyone I know that needs coverage to Mario Michael! He is amazing!

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great job

Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hiccup but he managed to communicate with the Platform and get things running smoothly again. Thank you so much!

2 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Renewal Scam

Last year I took out a goods in transit policy with Jove (as they were a partner of shiply I assumed they could be trusted). This year I no longer needed the insurance so requested it to be cancelled, and not automatically renewed.
I received an email saying that this had been done and no further payment would be taken.
A week later Jove took payment of around £117.
I contacted them again and their reply said my issue would be passed to their billing team.
The same day I got a further reply from them denying that they had taken any money.
It is impossible to actually talk to anyone, and my last emails have been ignored.
Unfortunately I am now having to chase this issue through the fraud dept of my bank.
I would strongly advise anyone looking for insurance to look elsewhere.

29 de agosto de 2025
Avaliação não solicitada
logotipo da Jove

Resposta da Jove

Thank you for your feedback. We’re sorry to hear about the confusion you experienced with your cancellation and renewal.
To clarify: your policy has been cancelled and you have already been fully refunded on 2nd Sep 2025.
Jove Insurance is a regulated insurance agent and trusted partner of Shiply. We are committed to providing transparent, reliable service and we appreciate you bringing this to our attention so we can improve.
If you have any remaining questions, please feel free to contact us at customers@jove.co.

Avaliado com 5 de um total de 5 estrelas

Oh, What a Gem he is...

Oh, he was very patient, very understanding. Walk me through everything helped as much as he could.
To get the ball rolling. I will refer him to any and everybody that want to get started in this business that's for sure.

29 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy and Convenient

This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis.

Confirmed Jove's validity with my client, also the prices seem fair.

My agent, Marco, was incredibly dedicated, very quick replies via email and on the phone, even late in the evening. His effort and patience are admirable.

19 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Despite cancelling our 'Goods in…

Despite cancelling our 'Goods in Transit ' insurance 2 years ago ( after only 1 week )Jove are STILL taking money from my bank account?!!! Just been debited £73.94 ..I will be pursuing a refund and will update if successful.

7 de agosto de 2025
Avaliação não solicitada
logotipo da Jove

Resposta da Jove

Thank you for your review. For transparency: a renewal notification was emailed to you two weeks before your policy was due to renew. Like most insurers, we operate on an auto-renewal basis to ensure there are no gaps in cover for our customers.
Since you contacted us to cancel, we have now cancelled your policy and processed a full refund of the renewal payment.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service! Very understanding and so helpful, really nice customer service.

Would certainly advise people/businesses to use, everything so very straight forward.

Very cheap Insurance, no complaints whatsoever
Thank you.

6 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mario at Jove

My Agent, Mario showed an excellent knowledge of the products we needed for our Commercial Cargo Van - and the pricing was OUT OF THIS WORLD. My freight broker uses Mario @ Jove, and strongly recommended Mario. After getting this policy quoted, bound up in 15 minutes, with policy in me email all in under 30 min, MARIO IS A SUPERSTAR. And all this was because he saved me about 80% over Progressive and Geico...(fyi - I do NOT work for this company I promise, just a happy new customer!!) Finally, Mario is great, friendly, but PLEASE just use him to save $7000-7500 annually on your commercial ins. policy. Thanks MARIO!!

5 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The whole process was incredibly fast

The whole process was incredibly fast, I submitted my documents and was fully validated within minutes. Mario was helpful and efficient throughout. Couldn’t have asked for a smoother experience. Highly recommend!

22 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently secured a new contract…

I recently secured a new contract requiring public liability and indemnity insurance. Mario from Jove reached out to me, and I’m so glad he did! From our very first conversation, his expertise and professionalism shone through.

Mario took the time to thoroughly review my existing policy, ensuring it met all the requirements of my new contract. His deep knowledge of insurance specifics gave me complete confidence, and his clear explanations made everything easy to understand. What could have been a stressful process was instead seamless, thanks to his proactive and customer-focused approach.

Mario is a true credit to Jove—his customer-focused attitude and thoroughness are commendable.

14 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Think Twice

Shocking bought goods in transit insurance last year over the telephone (when they ring you after you get a quote) paid via card over the phone as a one off purchase. No mention of auto renewal or paying again next year with the same card details.(I would never agree to this) But they managed to renew and get there money off the same card from the previous year even though I told them not to on there advanced email reminder of renewal you never agreed too cannot beat we shall do what we want activity. BIG WOW ON DATA POTECTION and another thing no contact phone number and the advanced warning of taking payment for a make believe subscription renewal email is a no reply email address so even after responding to all there other emails listed with a copy of there sent email saying do not take the money and you should not have kept my details they still took the money basically they do what they want and make it difficult as possible for you hoping you will give up. My advice would be DO NOT BOTHER and look elsewhere

19 de junho de 2025
logotipo da Jove

Resposta da Jove

Hello Simon,

Thank you for taking the time to share your feedback. We’re sorry for any frustration caused and we understand how important clarity is when it comes to renewals.

To clarify, we do not store card or bank details ourselves — all payments are securely processed through Stripe, our regulated payment provider. When a policy is purchased, it is set to auto-renew to ensure continuous cover, and renewal reminders are sent in advance so you have the option to cancel before any payment is taken.

In your case, we appreciate you letting us know you wished to cancel, and we have already refunded you in full and confirmed that your policy has been closed.

If you’d like to discuss anything further, you can reach our support team directly at customers@jove.co — we’re always happy to help.

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