Awful. Nothing on the customer portal works, its always a 404 error. Can't cancel my renewal and no answer to emails or chat assist. Just ignore you in the hope you go away and they can collect ren... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Awful. Nothing on the customer portal works, its always a 404 error. Can't cancel my renewal and no answer to emails or chat assist. Just ignore you in the hope you go away and they can collect ren... Ver mais
A empresa respondeu
haven't had incidents but Jove i'm sure is there to help. working together close to a year now.
This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis. Confirmed Jove's va... Ver mais
Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hicc... Ver mais
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have never experienced that level of customer service and support before. It was very refreshing! I will for sure send everyone I know that needs coverage to Mario Michael! He is amazing!
Way to go Mario!
Easy to deal with. Very clear on what was going on. Super simple process.
Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hiccup but he managed to communicate with the Platform and get things running smoothly again. Thank you so much!
Last year I took out a goods in transit policy with Jove (as they were a partner of shiply I assumed they could be trusted). This year I no longer needed the insurance so requested it to be cancelled, and not automatically renewed.
I received an email saying that this had been done and no further payment would be taken.
A week later Jove took payment of around £117.
I contacted them again and their reply said my issue would be passed to their billing team.
The same day I got a further reply from them denying that they had taken any money.
It is impossible to actually talk to anyone, and my last emails have been ignored.
Unfortunately I am now having to chase this issue through the fraud dept of my bank.
I would strongly advise anyone looking for insurance to look elsewhere.

Resposta da Jove
Mario was absolutely awesome! Fastest response I’ve ever had from any company, and thorough with help getting set up on the platform. Thanks Mario!
Oh, he was very patient, very understanding. Walk me through everything helped as much as he could.
To get the ball rolling. I will refer him to any and everybody that want to get started in this business that's for sure.
Clear and helpful. Previous insurance company wasn’t very accommodating but Jove sorted me out on terms I needed
This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis.
Confirmed Jove's validity with my client, also the prices seem fair.
My agent, Marco, was incredibly dedicated, very quick replies via email and on the phone, even late in the evening. His effort and patience are admirable.
exelent scrvice 10 out of 10 from jonatham very hellp full and under standing
Despite cancelling our 'Goods in Transit ' insurance 2 years ago ( after only 1 week )Jove are STILL taking money from my bank account?!!! Just been debited £73.94 ..I will be pursuing a refund and will update if successful.

Resposta da Jove
Excellent service! Very understanding and so helpful, really nice customer service.
Would certainly advise people/businesses to use, everything so very straight forward.
Very cheap Insurance, no complaints whatsoever
Thank you.
My Agent, Mario showed an excellent knowledge of the products we needed for our Commercial Cargo Van - and the pricing was OUT OF THIS WORLD. My freight broker uses Mario @ Jove, and strongly recommended Mario. After getting this policy quoted, bound up in 15 minutes, with policy in me email all in under 30 min, MARIO IS A SUPERSTAR. And all this was because he saved me about 80% over Progressive and Geico...(fyi - I do NOT work for this company I promise, just a happy new customer!!) Finally, Mario is great, friendly, but PLEASE just use him to save $7000-7500 annually on your commercial ins. policy. Thanks MARIO!!
Very good prices with great levels of cover. Was also quick and easy to set up. Fully recommend
Very helpful representative, very competitive pricing. Will certainly use them from next renewal.
The whole process was incredibly fast, I submitted my documents and was fully validated within minutes. Mario was helpful and efficient throughout. Couldn’t have asked for a smoother experience. Highly recommend!
It was very easy and fast to obtain the insurance
Mr Mario Michael was very friendly and kind and solve my problem in seconds
I recently secured a new contract requiring public liability and indemnity insurance. Mario from Jove reached out to me, and I’m so glad he did! From our very first conversation, his expertise and professionalism shone through.
Mario took the time to thoroughly review my existing policy, ensuring it met all the requirements of my new contract. His deep knowledge of insurance specifics gave me complete confidence, and his clear explanations made everything easy to understand. What could have been a stressful process was instead seamless, thanks to his proactive and customer-focused approach.
Mario is a true credit to Jove—his customer-focused attitude and thoroughness are commendable.
Shocking bought goods in transit insurance last year over the telephone (when they ring you after you get a quote) paid via card over the phone as a one off purchase. No mention of auto renewal or paying again next year with the same card details.(I would never agree to this) But they managed to renew and get there money off the same card from the previous year even though I told them not to on there advanced email reminder of renewal you never agreed too cannot beat we shall do what we want activity. BIG WOW ON DATA POTECTION and another thing no contact phone number and the advanced warning of taking payment for a make believe subscription renewal email is a no reply email address so even after responding to all there other emails listed with a copy of there sent email saying do not take the money and you should not have kept my details they still took the money basically they do what they want and make it difficult as possible for you hoping you will give up. My advice would be DO NOT BOTHER and look elsewhere

Resposta da Jove
Treat you right. & prices very fairly. They work around your schedule.
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